Vansh Kumar Sharma
Delhi
Summary
Dedicated customer service representative skilled in resolving issues and enhancing client engagement. Demonstrates strong communication and problem-solving abilities to deliver tailored solutions and improve overall customer satisfaction.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Blinkit
Remote
04.2026 - 07.2026
- Resolved product issues by actively listening and providing solutions.
- Educated customers about services and promotions effectively.
- Promoted available products and services to customers during service, account management and order calls.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Coordinated with delivery teams to ensure timely order fulfillment.
- Utilized CRM systems to track interactions and manage customer relationships.
- Documented customer feedback for service improvement initiatives.
- Updated customer databases with accurate information. with new and modified customer data.
Relationship Manager
Flying stars
Remote
01.2026 - 03.2026
- Managed client relationships to ensure satisfaction and loyalty.
- Developed tailored solutions to meet client needs and preferences.
- Conducted regular follow-ups to maintain strong client engagement.
- Resolved issues promptly to enhance overall client experience.
- Coordinated communication between clients and internal teams effectively.
- Assisted clients with account inquiries and service requests.
Tutor
Ziyara
Remote
01.2025 - 01.2026
- Facilitated engaging tutoring sessions that improved student comprehension and retention.
- Developed personalized lesson plans for diverse student learning needs.
- Provided constructive feedback that motivated students and fostered academic improvement.
- Collaborated with parents and teachers to support student learning goals.
- Implemented study strategies to improve students' test preparation skills.
- Created interactive learning materials that enhanced student engagement and participation.
- Utilized educational software to track student progress and adapt instruction.
- Monitored student behavior and promoted a positive learning atmosphere.
Coordinator
Nlight academy
Remote
08.2024 - 01.2025
- Coordinated scheduling for educational programs and events at Nlight Academy.
- Managed communication between staff, parents, and students effectively.
- Organized resources and materials for workshops and training sessions.
- Assisted teachers with classroom management and student engagement strategies.
- Supported enrollment processes by maintaining accurate student records.
- Collaborated with team members to develop curriculum enhancements and activities.
Education
Doctor of Medicine - Medicine
Georgian National University SEU
Tblisi, Georgia 01-2032
High School Diploma -
St. Xavier's School
New delhi, India Diploma - Business Administration
Flying Stars
Online Skills
- Customer support
- Client relationship management
- Product knowledge
- Conflict resolution
- Scheduling coordination
- Training coordination
- Data analysis
Timeline
Customer Service Representative
Blinkit
04.2026 - 07.2026
Relationship Manager
Flying stars
01.2026 - 03.2026
Tutor
Ziyara
01.2025 - 01.2026
Coordinator
Nlight academy
08.2024 - 01.2025
Doctor of Medicine - Medicine
Georgian National University SEU
High School Diploma -
St. Xavier's School
Diploma - Business Administration
Flying Stars