Vaqar Ahmed Shaikh
Key Account Manager
Mumbai
Summary
Collaborative Key Account Manager with demonstrated success in relationship building, negotiating and developing new business within targeted and assigned accounts. Strong analytic, quantitative and technical aptitude with great attention to detail. Self-motivated, driven and adaptable with proven track record of exceeding goals.
Overview
11
11
years of professional experience
6
6
years of post-secondary education
3
3
Languages
Work History
Key Account Manager
RPM Logistics Pvt Ltd
Mumbai
11.2024 - Current
- Conducted regular account reviews with clients to assess performance, identify areas for improvement, and strategize future growth opportunities.
- Analyzed sales and customer data to identify trends and opportunities for increased profitability.
- Analyzed market trends, identifying opportunities for expanding product offerings within key accounts.
- Strengthened client relationships through regular communication and effective problemsolving.
- Developed and delivered presentations to key customers to position products and services.
- Built and maintained strong client relationships to drive business growth.
- Proactively identified potential issues within key accounts, taking corrective action to prevent loss of business or dissatisfaction.
- Organized cross-functional teams to address complex client requests or projects efficiently, resulting in increased satisfaction levels among key accounts holders.
- Delivered exceptional customer service by resolving client concerns quickly and efficiently.
- Supported sales and reporting for large and medium-sized accounts.
- Coordinated with internal teams to ensure timely delivery of products and services, meeting client expectations.
- Secured high-value accounts through consultative selling, effective customer solutions, and promoting compelling business opportunities.
- Trained teams to optimize service delivery in alignment with individual needs to boost customer satisfaction.
Assistant Logistics Manager
BOROSIL LIMITED
Mumbai
06.2023 - 10.2024
- Working as Assistant Logistics Manager for Pan-India in Borosil Limited (Warehouse Operations)
- Monthly WH provision preparing and submits to account team
- Preparing budget vs Actual cost sheet
- Monitoring regional warehouses stock transfer fill rate
- Monitoring regional warehouses sales & timely billing as per the TAT
- Controlling WH variable cost and unnecessary expenses
- Handling Pan-India Six warehouse's including Central warehouse for Bhiwandi
- Responsible for the day-to-day functioning of the warehouse's operation
- Ensuring 100% fulfillment of FG & Spares requirement of business partners in same month
- Inward & Outward report maintaining and doing as per the TAT
- Preparing monthly performance report
- Attending monthly review meeting with warehouse team, regarding KPI achievement, Operation issue & way forward for performance improvement
- Coordinate with transporter for placement of Adhoc / dedicated vehicle, timely delivery & submissions for POD's
- Coordinate with professional courier like FedEx, Blue Dart, Spot-on, Delhivery, Ship-rocket & Gati for daily dispatches, timely delivery & submissions for POD's
- Managing with Local vendors for vehicle, Packaging material and disposal of defective stock
- Monthly Non-Moving and defective Inventory scrapped from the system & Physically
- Taking care for Quarterly Audit for Warehouse and ensuring for timely submission for audit report with superior
- Implementing systems, controls, SOP's and procedures to effectively manage performance and to ensure efficient operations and reduce operating costs
- High level of communication skills using all methods email, phone, WhatsApp etc
- Working in SAP HANA module
- 2 Borosil Executive Staff and & warehouse team directly report to me & My Superior
- Monitoring warehouse working as per the provided SOP & SLA
- Facilitated interdepartmental communication, promoting collaboration for enhanced operational efficiency.
- Participated in continuous improvement efforts within the department to streamline processes further enhancing overall effectiveness.
- Improved on-time delivery rate with proactive shipment tracking and coordination with carriers.
- Reduced order processing time by optimizing inventory management and warehouse organization.
- Implemented best practices in warehouse safety, reducing workplace accidents through ongoing training programs and policy enforcement.
- Analyzed shipping data to identify trends and opportunities for optimization of routes and schedules.
- Conducted regular inventory audits, ensuring accurate stock levels and preventing costly overstock situations.
Manager - Operations
RPM LOGISTICS PVT LTD
Mumbai
09.2019 - 06.2023
- Company Overview: (EUREKA FORBES LIMITED)
- Working as warehouse In-charge for M/s
- Eureka Forbes Ltd
- (FG/Spears & E-Com)
- Handling total 100,000 SQFT area
- Responsible for the day to day functioning of the warehouse
- Managing warehouse manpower (1 Senior Executive, 12 DEO, 6 Floor Supervisor & 25 Pickers & 7 Security Guards)
- Monitoring warehouse activities like Outbound, Inbound & Cycle Count on daily basis
- Implementing systems, controls, policies and procedures to effectively manage performance and to ensure efficient operations and reduce operating costs
- Coordinate with transporter for dedicated vehicle, timely delivery & POD
- Interacting regularly with Salesman, Distributor & Dealers for short/excess dispatches, delivery issues and resolves them
- Doing Warehouse audit ones in a month (every month first week)
- Sending daily basis warehouse KPI reports to H.O & Customer
- Taking care of timely revenue bills submission at customer end & maintain records for all the vendor & customer bills
- Attending monthly review meeting with customer, regarding KPI achievement, Operation issue & way forward for performance improvement
- Working in SAP MM module
- Reporting to Regional manager
- (EUREKA FORBES LIMITED)
- Increased customer satisfaction by actively addressing concerns and ensuring timely resolutions.
- Developed comprehensive training programs for staff, enhancing team performance and skill sets.
- Managed crisis situations effectively by developing response plans in advance.
- Managed vendor relationships, negotiating contracts for maximum value and efficiency.
- Built a high-performance culture by recruiting top talent and promoting professional development opportunities for staff members.
Senior Executive - Inventory & Operation
APL LOGISTICS PVT LTD
Mumbai
04.2017 - 09.2019
- Company Overview: (EUREKA FORBES LIMITED)
- Managing the all-Stock Inventory of EUREKA FORBES LIMITED
- Working as middle man for warehouse and HO
- Checking Inward and Outward stock form Warehouse and Vendors
- Doing warehouses and vendor monthly reconciliation
- Prepare quarterly basis audit plan for warehouse inventory
- Identify the Shortages and recover the shortage amount to the concern person
- Co-ordinate with Warehouse regarding Dispatches and Returns
- Prepare MIS Report on daily /weekly / monthly basis
- Circulate all Data & reports to concern department or HOD
- Working on ERP & SAP MM Module
- Reporting to Warehouse Manager
- (EUREKA FORBES LIMITED)
- Streamlined operations for increased efficiency by identifying bottlenecks in sales processes and implementing targeted solutions.
Executive - Operation
RAYMOND LIMITED
Mumbai
03.2014 - 04.2017
- Managing entire Ethnic wear division, entire inward & outward process
- Going all the open orders billing as per the SOP & SLA
- Tracking all the shipment delivery status and maintain the MIS report
- Preparing Purchase Registers (Excel Format) for all Imports shipment to all Brands
- Taking Quarterly stock Audits at store & Warehouse level
- Sending Monthly Closing Stock Report to Senior's
- Preparing Comparison report to Store Audit data (store Monthly Internal Stock Audit)
- Taking care of store & Warehouse Short & Excess Inward-Outward Issue
- Co-ordinate with Planner & Store team for in transit stock, Stock reconciliation
- Co-ordinate with Merchandise team for stock related Issue
- Working on SAP WMS Module
Education
Business Management - Business Management
IGNOU
Delhi 03.2011 - 06.2014
Bachelor of Science - B.COM
Mumbai University
Mumbai 03.2011 - 04.2014
Skills
- Highly motivated towards given assignment
Account presentations
IT support
Customer rapport
Regulatory compliance
Needs analysis
Services optimization
Client needs assessment
Cross-functional collaboration
Account development
Lead generation
Business development
Account management
Client relationship building
Key account management
- Highly motivated towards given assignment
Timeline
Key Account Manager
RPM Logistics Pvt Ltd
11.2024 - Current
Assistant Logistics Manager
BOROSIL LIMITED
06.2023 - 10.2024
Manager - Operations
RPM LOGISTICS PVT LTD
09.2019 - 06.2023
Senior Executive - Inventory & Operation
APL LOGISTICS PVT LTD
04.2017 - 09.2019
Executive - Operation
RAYMOND LIMITED
03.2014 - 04.2017
Business Management - Business Management
IGNOU
03.2011 - 06.2014
Bachelor of Science - B.COM
Mumbai University
03.2011 - 04.2014
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