Varad Kulkarni
Pune
Summary
Accomplished Automobile industry professional with strong technical experience with premium brands such as BMW, Mercedes Benz & Audi. Certified Service Advisor (Mercedez-Benz & Audi) and certified senior technician (BMW) combined with proven expertise in automotive insurance products. Industry experience of over 15 years. Ability to handle work pressure, heavy workload and complex situations. Meets customers' expectations and builds customer loyalty.
DOB : 19/04/1989
Current CTC : 660312 + variable pay
Overview
14
14
years of professional experience
1
1
Certification
Work History
Audi Certified Service Advisor / Bodyshop Manager
Jubilant Sports Cars Pvt Ltd. (Audi)
Pune
09.2019 - Current
- Managing customer interface assigned to him/her during body shop repair for all activities and enhance customer satisfaction
- Clearly define the customer concerns and identify the jobs required for repair of the vehicle
- Build relationship with key vendors and local players
- Coordinate with the customer care team to notify the customer in case of any unexpected delays in repair and vehicle delivery.
- Provided estimates for labor, parts and additional services needed.
- Performed multi-point inspections and documented findings on the repair order.
- Explained cost of repairs and estimated completion times to customers.
- Assisted customers in selecting appropriate maintenance packages for their vehicles.
- Resolved customer complaints in a professional manner.
- Followed up with customers after service was completed to ensure satisfaction.
- Maintained current knowledge of product line, warranties and services offered by the dealership.
- Provided technical advice to customers when requested.
- Ensured accuracy of paperwork related to warranty claims prior to submitting them for approval.
- Received outstanding feedback for providing attentiveness and patience when assisting dissatisfied customers.
- Mentored junior team members and managed employee relationships.
Mercedes Benz Certified Service Consultant
Trinity Motors Pvt Ltd. (Mercedes Benz)
Pune
12.2017 - 08.2019
- Inspect all the incoming cars (including body shop as well as service) in order to estimate the potential revenue
- Advise on estimated repair cost to the customers
- Negotiate with insurance surveyors/companies to get the best labor charge
- Provide excellent service to customers
- Ensure and uphold company's service image at all the times.
- Educated customers about the features and benefits of different services offered by the company.
- Kept up-to-date on current technological advancements in order to improve efficiency in providing quality service.
Mercedes Benz Certified Service Advisor
Shaman Wheels Pvt Ltd (Mercedes Benz)
Mumbai
01.2016 - 11.2017
- Conduct inventory of every vehicle and discuss the proposed service requirements with customers
- Follow up with over 22 customers each week while their vehicle is in the workshop to ensure that they are updated about the progress of their car
- Prepare a tailor-made service estimate for every customer, proposing them to buy the best of company products to ensure customer satisfaction and the profitability to the company at the same time
- Follow up with technicians on the work in progress of every car to make sure the car is delivered on given time
- At the time of delivery, explain the work carried out to customers, referring to the inventory as well as service estimate and explain the composition of invoice
- Order new parts as per the service requirement or occasionally co-ordinate with the parts manager and update customers about the status of orders placed
- Resolve all customer complaints in a professional manner while prioritizing customer satisfaction.
Service Advisor
Bavaria Motors Pvt Ltd (BMW)
Pune
03.2014 - 10.2015
- Reconciliation of insurance claims with more than 7 insurance companies (with maximum cash less claims)
- Preparation of service estimates and job orders
- Follow up with customers to update the service status of their vehicle
- Generation of invoices
- To take detailed inventory of every vehicle
- Make regular voice calls to ensure the satisfaction of all customers.
BMW Certified Technician and Senior Technician
Bavaria Motors Pvt Ltd (BMW)
Pune
01.2010 - 03.2014
- Performed numerous technical operations like: Wheel alignment, Engine assembly and engine operations, Electrical connections, Basic diagnosis
- Conducted Pre-delivery Inspection of serviced vehicle.
Education
High School Diploma - Motor Mechanic
Industrial Training Institute (ITI)
01.2009
Apprenticeship (NCTVT) - Wonder Cars, Maruti Suzuki
Pune
01.2009
Apprenticeship - DSK Toyota
Pune
01.2008
Skills
- Active user of SIBEL, AUDATEX, DMS
- Multitasking and Organization
- Mechanical Aptitude
- Customer Consulting
- Reporting and Documentation
- Warranty Claims Process Management
- Handling Customer Complaints
- Technical Knowledge
- Attention to Detail
- Customer Relationship Management
- Strong Work Ethic
Certification
- Audi Certified Service Advisor
- Mercedes Benz Certified Service Advisor
- BMW Certified Technician and Senior Technician
Trainings
In-house Service Advisor trainings (Mercedes Benz & BMW)
- New vehicle training GLC and E-class (213)
- Information Technology basic (DMS, ETK & KSD)
- ISPA Training
Technician Trainings (BMW)
- Basic Engine Training ( N47, N57, N20 )
- Basic Electrical training ( calculation of voltage and current )
- Wheel Alignment Training
- Advance engine training ( N47, N57 )
- Compete new vehicle E90
- Complete vehicle F10
References
References available upon request.
Affiliations
- Passionate about classical music, trained harmonium and guitar player
- Stand-up comedian in leisure time
Timeline
Audi Certified Service Advisor / Bodyshop Manager
Jubilant Sports Cars Pvt Ltd. (Audi)
09.2019 - Current
Mercedes Benz Certified Service Consultant
Trinity Motors Pvt Ltd. (Mercedes Benz)
12.2017 - 08.2019
Mercedes Benz Certified Service Advisor
Shaman Wheels Pvt Ltd (Mercedes Benz)
01.2016 - 11.2017
Service Advisor
Bavaria Motors Pvt Ltd (BMW)
03.2014 - 10.2015
BMW Certified Technician and Senior Technician
Bavaria Motors Pvt Ltd (BMW)
01.2010 - 03.2014
High School Diploma - Motor Mechanic
Industrial Training Institute (ITI)
Apprenticeship (NCTVT) - Wonder Cars, Maruti Suzuki
Pune
Apprenticeship - DSK Toyota
Pune
- Audi Certified Service Advisor
- Mercedes Benz Certified Service Advisor
- BMW Certified Technician and Senior Technician
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