VARAD MARATHE

• Proactively hunting for potential malicious activity and incidents across multiple customers using advanced threat network and host-based tools.
• Proficient in tools: SIEM - IBM QRadar and Azure Sentinel, SOAR - IBM Resilient, EDR and XDR tools: Falcon CrowdStrike, BitDefender, SentinelOne, TrendMicro, Microsoft 365 Defender for Endpoint, NDR - Darktrace, Email Security - Mimecast, Antigena Darktrace Email.
• Contributed to a team with 150+ analysts to monitor 150+ clients across the globe with 900+ use cases in the MDR (Managed Detection and Response) environment.
• Finetuning of use cases to reduce false positive alerts.
• Handled incidents escalated by 30+ analysts daily to add more investigation by performing advanced analysis. Helped to manage SLA successfully by 98% for Major, Minor, and Informational Severity Incidents.
• Performed email analysis provided with the email sample file by the clients. Performed the Incident Response process on various alerts, such as email, malware, network scanning, privilege escalation, audit and compliance, authentication, and brute force.

Installed more than 150 VFDs through online technical support.

Technical support for Delta PLC, HMI, Servo, Panasonic Servo, and Cermate HMI.

Provided ongoing sales support to improve customer loyalty and satisfaction.

Solved customer problems and resolved conflicts to maintain high satisfaction and product loyalty.