Varada Raju

• Troubleshot sales and service operations to increase profitability and bring positive organizational change.
• Partnered closely with finance teams to monitor accounts receivable activity, minimizing late payments or bad debt writeoffs.
• Analyzed sales data to recognize patterns, informing future strategic decisions and driving continuous improvement efforts.
• Increased sales revenue through effective cross-selling and upselling techniques.
• Monitored market trends to identify new business opportunities and adjust sales strategies accordingly.
• Enhanced customer satisfaction by promptly addressing concerns and providing tailored solutions.
• Achieved sales goals and service targets by cultivating and securing new customer relationships.
• Resolved problems with high-profile customers to maintain relationships and increase return customer base.
• Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
• Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
• Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.

• Reviewed existing policies and procedures, recommending updates to enhance efficiency and effectiveness.
• Reduced costs and improved profitability through the identification and elimination of waste in business processes.
• Mentored junior staff members in the application of Lean principles, fostering a culture of continuous improvement across the organization.
• Established strong relationships with stakeholders at all organizational levels to facilitate collaboration on major projects.
• Conducted root cause analysis on identified areas of concern, developing targeted action plans for resolution.
• Served as project lead for multiple high-impact initiatives, consistently delivering results within scope, schedule, and budget constraints.

· Analyze and make recommendations through meaningful visualizations & reports by undergoing with BI tools such as Tibco Spotfireand other business objects & implemented multiple service analytics projects

· Partnering across functional teams such as Finance, Sales, IT, R & D, Supply chain, Customer service, field engineers etc to bring synergy in enhancing customer satisfaction by thriving on data and providing key business insights

· After sales service for customer value addition (pairing, cross sell, upsell)

· Interface & review with enterprise clients, dealer channel partners & prospects generation · Identify potential customers for the business development & creating new business avenues.

§ Parts analysis – consumption pattern, failure rate

§ AMC/ warranty contract alerts for customers

§ Defect analysis of Process & service

§ Online fix rates, MTBF, MTTR, NPS survey & contract/warranty conversion rates

· Issuing purchase orders & data analytics

· Accountable for data analysis & reporting in MIS team (Internal Reporting to SBU)

· key role as a trainer/content preperation in the procurement team

· Perform quality checks, auditing on portals & documentation

· Supplier selection, negotiation & indirect purchasing/assistant buying

· Metrics Automation for various processes.

· As a member of COE (Centre Of Excellence) team helped in reducing the cost by ::