Varada SM
Bengaluru
Summary
Highly motivated and results-driven Senior Inside Sales Representative with 8+ years of experience in sales and collections. Skilled in building strong customer relationship, Identifying customer needs, and providing technical and service support. Proven track record of increasing sales and customer satisfaction through follow-up and problem solving. A results-driven professional ready to bring dedication and expertise to your team, ensuring continued success and growth.
Overview
11
11
years of professional experience
1
1
Language
Work History
Senior Inside Sales Representative
Zuqo Corporation
03.2023 - 03.2024
- Managed inside sales responsibilities within B2B context, involving multitasking and diverse duties
- Conducted data mining to identify key decision-makers within target companies, ensuring efficient lead generation
- Effectively explained product offerings to potential clients and secured 30-minute product demo appointments
- Collaborated with internal teams to discuss client requirements and tailor product presentations accordingly
- Assumed additional responsibilities in startup environment, including team building and office administration.
- Prepared pricing strategies for current customers to enhance sales and increase profitability
- Contributed to event marketing, sales and brand promotion
Associate
BYJU'S
11.2020 - 03.2022
- Effective Communication: Addressed customer questions and inquiries through email and telephone, upholding honesty, integrity, and delivering high-quality service
- Legal Knowledge: Applied legal knowledge to facilitate debt recovery, utilizing expertise to protect the company's financial interests
- Negotiation Skills: Skillfully negotiated with customers to find mutually beneficial solutions, contributing to the company's profitability
- Issue Resolution: Resolved customer problems by liaising with internal departments and ensuring the timely resolution of unresolved issues
- Payment Recovery: Investigated the historical payment records of each customer and proactively contacted day-past-due customers to collect outstanding payments
Collections - Member Relations Officer
Karma Group
05.2017 - 04.2020
- Supervised Accounts: Overseeing account management activities, ensuring smooth post-sale interactions
- Credit Records Management: Created and maintained monthly credit records, offering various payment options and plans to clients
- Payment Handling: Managed monthly payments and refunds efficiently, demonstrating proficiency in financial transactions
- Repayment Plan Development: Developed effective repayment plans, contributing to financial stability and client satisfaction
- Payment Process Navigation: Guided customers through different payment methods, facilitating smooth payment process
- Member Retention: Successfully retained cancellation-prone members by highlighting positive aspects of services.
- 'Managed over 50 customer calls per day and Increased sales by 10%
Claims Processing Executive
Hinduja Global Solutions
09.2013 - 07.2016
- Handled insurance claims and reviewed claim submissions; obtained and verified information
- Correlated with insurance agents and beneficiaries and processed claim payments
- Communicated with agents and beneficiaries, and prepared claim forms related documents and reviewed claim submission
- Recorded and maintained insurance policy and claim information in database systems
- Cross-checked and determined policy coverage while calculating claim amounts.
Education
B.Com -
Indian Virtual University for Peace and Education
Class XII (Business/Commerce, General) - undefined
St. Joseph's University
Skills
- Customer Relationship Management (CRM)
- Debt Recovery and Negotiation
- Data Management (LeadSquared, Salesforce)
- Legal Knowledge for Collections
- Account Status Updates
- Quality Control
- Payment Processing
Timeline
Senior Inside Sales Representative
Zuqo Corporation
03.2023 - 03.2024
Associate
BYJU'S
11.2020 - 03.2022
Collections - Member Relations Officer
Karma Group
05.2017 - 04.2020
Claims Processing Executive
Hinduja Global Solutions
09.2013 - 07.2016
B.Com -
Indian Virtual University for Peace and Education
Class XII (Business/Commerce, General) - undefined
St. Joseph's University