Varadarajan Nadar

Manage offshore team and co-ordinate with onsite team as one distributed to complete all committed deliverables
Lead the product decisions and design for various features, driving partner teams and business stakeholders to provide a scalable solution.
Perform design document reviews and suggest the team options for development such as reusing improving or reconfiguration of existing components.
Interpret the application/feature/component design to develop the same in accordance with specifications.
Influence and improve employee engagement within the project teams.
Clarify requirements and provide guidance to development team, Present design options to customers, Implementation reviews with stakeholders.
Manage end to end implementation of CRM apps featuring from marketing to sales, case management and Project Service Automation along with analytics, customer voice, PowerApps, and connector capabilities.
Ensure that all Third-Party integrations like Marketo, Scribe, Salesloft, Zoominfo, 6Sense, Scribe, Gong, Inogic, Revegy are working and required enhancements are being implemented.
Utilize Microsoft capabilities from MS integrations like Deal Manager, Sales Accelerator (Sales Insights), Teams Integration, Conversation Intelligence, Outlook Addins, Viva Sales, Co-Pilot, Google Ads
Deliver high quality Power BI reports which can be consumed by leadership with up-to-date Sales data

Extensively worked on CRM - Administration, Customization, Configuration, Solution Management, SLA configurations, Dashboards, Charts, Business Rules, Business Process flows, Power Apps

Get detailed requirements logged in Jira, provide estimates

Complete all dynamics CRM configurations and recommend design changes if required

Gather requirements from customers and assign tasks to developers based on skillset

Capture daily updates for Scrum call

Work on POC activities for Sales Team and provide Demo

Have experience in participating in recruitment drive

Preparation of Daily/Weekly report regarding project deliverables for leadership team

Set and manage project expectations with team members and other stakeholders
Ensure accurate estimation, planning and effective delivery within agreed schedule, cost, scope & quality standards
Create & update schedules; manage project dependencies and critical path
Complete backlog refinement, identify impediments, dependencies and highlight to involved team
Assigning tasks to developers and review the progress with Dev team on status call
Share weekly status report with Accenture Leadership Team and highlight any challenges
Share daily status on team’s progress on daily status call with Onshore Team
Demo completed backlog items to business stakeholders and take sign off
Create demands in Abacus for future project forecast and closely work with Help Talent Acquisition team to get the resources onboarded in project on time

Ensure that all the work on Campus Nexus Engage changes mentioned in the Configuration Master Sheet are completed
Ensure that all the work on TPC configurations mentioned in the Configuration Master Sheet are completed
Coordinate with US counterparts and project manager and complete the deliverables by assigning tasks to Implementation Engineers and Software Developers
Translate Business needs into solutions, - requirements gathering, solution design, fit gap analysis
Reuse existing Workflows, Business Process Flows based on the requirements

Handling a team of 12 CRM Developers

Translate Business needs into solutions, - requirements gathering, solution design, fit gap analysis
Work on Preparing Design, Deployment, Release Documents and White Papers
Responsible for User stories decomposition and effort estimation so that they are ready for Sprint Planning
Grooming user stories along with BA’s, Architects regarding sprint User stories that are in backlog
Assigning User Stories and tasks to CRM Developers from Product Governance, Proposal Management, Implementation Management and Measure and Monitoring team members
Delivering demo for to all stakeholders on completion of each sprint
Working on VSTS (Visual Studio Team Services) for Agile way of delivery
Co-ordinating with Onshore Design team and Offshore Development Team so that the design and architecture has been finalized and good to be developed
Assigning defects from UAT to appropriate resources

Preparing Design and Requirement Documents
Preparing Deployment Documents
Preparing Test cases and test plans
Review test results to ensure zero defect deliverables
Fixing all change requests assigned as per business requirement or support
Developing and Implementing new changes for upcoming release
Writing Test cases for all newly added functionality and getting sign-off from clients
Extensively worked on Creating Custom entities, Custom Security Roles, Business Process Flows, Workflows, Business units and team settings, Custom Dashboards, Charts and views
Verifying customization and solution component changes before the solution is moved into UAT and Production by deployment document

Facilitate workshops to develop business requirements; create demonstrations to provide proof of concept; plan and assist the team in drafting statements of work to include estimation of effort/cost.
Provide input and advice regarding Microsoft Dynamics CRM 2011, 2013, 2015 & 2016 capabilities, functions and features to clients and prospects. Undertaking sessions with technical team to provide project overview and explaining the functionalities to team.
Conduct hands-on implementation and configuration of the various components of Microsoft Dynamics CRM 2011, 2013, 2015 & 2016.
Hands on experience in creating custom workflows, form customizations, Form and field level scripting using jscript, Ribbon customizations by editing xml
Create Functional Requirement Document, Technical Requirement Document, Business Requirement Document, and SOW
Experience in integration of Microsoft Social Engagement, Social Insights, SharePoint, OneNote with Dynamics CRM Online
Done Integration and configuration of O365 Add-ons like Fantasy Sales Team, Voice of Customer, O365 Groups, Field One with Dynamics CRM Online
Designing the solution flowcharts for understanding of client and team, deciding on need and use of out-of-the-box features, required configuration and customization for various functionalities and requirements
Build positive client relationships by developing an understanding of the client’s business processes
Develop analytical and insightful recommendations to meet deliverable targets, and complete project tasks within budget and to customer satisfaction
Deliver presentations to all levels of Management
Adapt to different end-user learning styles when training, gathering requirements, etc.
Create documentation for clients, including PowerPoint presentations regarding functional and technical requirements, design, training, process engineering, etc.
Assist internal resources with support or pre-sales of Microsoft CRM and related integrations.