Varadaraju B
Service Manager / Operation Management
Hyderabad
Summary
Operations and engineering professional with over 14 years of experience in structured execution, reporting governance, SLA monitoring, and cross-functional coordination within technical and service-driven environments. Possesses a strong foundation in engineering documentation, dashboard reporting, action tracking, and stakeholder alignment, enhancing the ability to drive successful project and program management initiatives. Proven track record of directing and improving operations through effective employee motivation strategies and robust policy enforcement. Recognized as a talented leader with an analytical approach to business planning and day-to-day problem-solving, adept at navigating best practices, market trends, and regulatory requirements in industry operations.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Manager (Service Delivery & Customer Experience)
Infinity Retail Ltd (Croma)
Hyderabad, Telangana, India
08.2024 - 10.2025
- Consolidate operational data into dashboards for leadership reviews
- Monitor SLA adherence, ageing cases, escalation metrics
- Lead weekly review meetings and track action items
- Coordinate stakeholders & partners for gap closure
- Conduct MOR, SMART & SOP governance audits
- Streamlined operations and prioritized tasks, allowing senior staff to increase revenue by 25%'
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
State Service Manager – Customer Service
OnePlus India Pvt. Ltd.
Hyderabad, Telangana, India
05.2021 - 08.2024
- Oversaw ~16,000 monthly service requests across AP & Telangana
- Created KPI dashboards and executive presentations
- Tracked SLA, TAT, and escalation trends
- Maintained action trackers ensuring execution discipline
- Coordinated cross-functional teams
- Supported capacity planning across 180+ indirect staff
Assistant Manager – Service Operations
Reliance Industries Ltd – Reliance resQ
Hyderabad, Telangana, India
01.2020 - 05.2021
- Supervised authorized service centers
- Performed spares & operational audits
- Led daily/monthly review reporting
- Coordinated departments for issue resolution
- Managed approximately 2000 complaints and demo calls from the customers
- Generated 30% revenue through AMC /CMC on every month.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Area Service Manager
Orient Medi Systems (Philips Partner)
Vijayawada
08.2016 - 11.2019
- Managed SLA/TAT for installations & field repairs
- Handled escalations & executed RCA
- Conducted compliance audits & partner reviews
- Validated documentation before invoicing
- Tracked defective stock & warehouse reconciliation
- Delivered technician training & AMC/CMC tracking
- Led a team of technicians to ensure high-quality maintenance and repairs on all equipment.
- Cultivated partnerships with vendors, negotiating favorable pricing on equipment purchases and parts orders.
Associate Engineer – Project Execution
Yokogawa India Ltd.
Bangalore
09.2010 - 06.2014
- Supported end-to-end engineering project execution
- Prepared technical documentation & costing sheets
- Developed project schedules & weekly reports
- Coordinated QA, Sales, Logistics, Finance, Vendors
- Facilitated India–Japan project coordination
- Performed vendor inspections & evaluations
- Reviewed and corrected work of entry-level from sales to end users.
- Presented suitable instruments and operational guidelines to senior engineers and Customers.
Education
MBA - Marketing
PITM
Guntur02.2026
B.E. - Electronics & Communication
B.D. College of Engineering
Bangalore01.2014
Diploma - Electronics
NTTF
Bangalore01.2010
S.S.C -
Board of Secondary Education
Denduluru01.2007
Skills
Project Coordination & Execution Support
Operational & Engineering Reporting
Dashboard & KPI Tracking
Action Item & Risk Monitoring
SLA & TAT Governance
Resource & Capacity Tracking
Operations management
Strategic planning
Customer service
Certification
Project Management Assessment
Timeline
Manager (Service Delivery & Customer Experience)
Infinity Retail Ltd (Croma)
08.2024 - 10.2025
State Service Manager – Customer Service
OnePlus India Pvt. Ltd.
05.2021 - 08.2024
Assistant Manager – Service Operations
Reliance Industries Ltd – Reliance resQ
01.2020 - 05.2021
Area Service Manager
Orient Medi Systems (Philips Partner)
08.2016 - 11.2019
Associate Engineer – Project Execution
Yokogawa India Ltd.
09.2010 - 06.2014
MBA - Marketing
PITM
B.E. - Electronics & Communication
B.D. College of Engineering
Diploma - Electronics
NTTF
S.S.C -
Board of Secondary Education