Varadharaj Srinivasan
Chennai
Summary
Analytical O2C Manager with a successful history of supervising and managing a large team, handling training, work allocation, and problem resolution. Proficient in order fulfillment, order management, quote to cash, accounts receivable processing, and collections. With over 14 years of hands-on experience in the Printing & Oil and Gas industry, I have led a staff in processing an average TAR of $1.5 billion monthly, while maintaining less than 1% in overdues.
Overview
15
15
years of professional experience
Work History
Manager
HCL Technologies
08.2021 - Current
- Accountable for 70+ resources across 6 different O2C processes like order creation, Delivery, Accounts Receivable, Billing, and Wetstock oil monitoring processes.
- Transitioned O2C Global process from a leading Oil & Gas Manufacturing company ranked in Fortune 100 list of companies.
- Developed solutions to address complex issues and operational gaps.
- Created methods to integrate functions, optimize processes and prepare staff through proactive training.
- Identified impacted parties, business partners and resources required for planned changes.
- Detected workforce collaboration use cases and problems from employees and business partners through interviews, focus groups and surveys.
- Designed processes and systems supporting business needs before, during and after transitions.
- Led teams of analysts to evaluate, plan and execute projects. Closely collaborated with project members to identify and quickly address problems.
- Planned and arranged meetings with external organizations and individuals, enabling parties to meet and discuss project progress.
Deputy Manager
Wipro Limited
07.2017 - 07.2021
- SAP Order Management process, Quote to Cash, Managing a team of 50+ including in country resources from Malaysia, Singapore, Thailand &
- Philippines managing the E2E execution of the team Order till Invoicing and follow up through payments, also actively involved in discussions with AR team to resolve disputes raised by customer on the Invoices to close loop payments.
- Responsible for the E2E metrics And made significant contributions to turn all KPI metrics to green after taking over the team
- Have made the team to contribute towards Kaizens to simplify the process and remove nonvalue add steps and participate in carrier management processes, such as selection, qualification, or performance evaluation.
Process Engineer
HP India Sales Private Limited
07.2015 - 06.2017
- Represent the process in a visual layout
- Fix details like deadlines and conditions to give a clear idea of the sequence of events, and the flow of data through the process
- Execute the process by testing it live with a small group first and then open it up to all users
- Make sure you restrict access to sensitive information
- Monitor the process as it runs through the workflow
- Use the right metrics to identify progress, measure efficiency, and locate bottlenecks
Test lead
Global e-Business Operations Pvt. Ltd
01.2013 - 06.2015
- Design test plans, scenarios, scripts, or procedures
- Test system modifications to prepare for implementation
- Develop testing programs that address areas such as database impacts, software scenarios, regression testing, negative testing, error or bug retests, or usability
- Document software defects, using a bug tracking system, and report defects to software developers
- Identify, analyze, and document problems with program function, output, online screen, or content
- Monitor bug resolution efforts and track successes
- Create or maintain databases of known test defects
- Plan test schedules or strategies in accordance with project scope or delivery dates
- Participate in product design reviews to provide input on functional requirements, product designs, schedules, or potential problems.
UAT TESTER / GLOBAL E
BUSINESS OPERATIONS PVT. LTD
09.2009 - 12.2012
- Range of Functionalities tested are Customer Master Data creation, Quote Creation, Contract Creation and Invoice Creation
- Design custom layout based on BRD for Invoicing and perform testing on the same
- Logging defects in ALM and Interact with Development Team through conference calls to discuss issues found during the Testing
Education
MBA -
Sathyabama University
B.com - CA
Muthayammal College of Arts & Science
Skills
- Operations Management
- Cross-Functional Teamwork
- Customer Relationship Management (CRM)
- Complex Problem-Solving
- Process Improvement
- Order Fulfillment
- Customer Service
- Managing Operations and Efficiency
- Hiring and Training
- Continuous Improvement
- Talent Development
- Financial records and reporting
- Accounts Receivable
- Performance Improvement
- Quote to Cash
- Order Management
Timeline
Manager
HCL Technologies
08.2021 - Current
Deputy Manager
Wipro Limited
07.2017 - 07.2021
Process Engineer
HP India Sales Private Limited
07.2015 - 06.2017
Test lead
Global e-Business Operations Pvt. Ltd
01.2013 - 06.2015
UAT TESTER / GLOBAL E
BUSINESS OPERATIONS PVT. LTD
09.2009 - 12.2012
MBA -
Sathyabama University
B.com - CA
Muthayammal College of Arts & Science
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