VARADHARAJAN K.P
Chennai
Summary
- Seeking challenging opportunities in Procurement, Sourcing, Expediting, Supply Chain Management, Customer Support, Servicing, Project Management, Quality Assurance, and Quality Control, where I can apply my 14 years of diverse experience to drive success and contribute to organizational growth.
- Six years in purchasing, procurement, and materials management; six years in customer support; and two years in quality control for a control valve manufacturing company.
- Lead a team of 5 to enhance customer satisfaction in customer support function.
- 8 months of experience in EPC as Sourcing Officer & Expeditor (Mechanical) at Al Turki Enterprises.
- Expertise in API 6A validation. Represented Quality team and done testing's like PR testing, hydrostatic testing, Gas body testing.
- Lead auditor for ISO 9001: 2015, conducted internal and external audits for ISO 9001, API Q1, and PED.
- Implemented A3 lean approach technique on Quality Excellence.
- Managed customer complaints and performed analysis using 7 QC tools techniques for repeated customer complaints and eliminated the recurrence of complaints.
- Efficient in customer relationship management and coordinating aftermarket functions.
- Visited various sites and assisted customers on providing appropriate recommendation for valves.
- Train end-users and EPC customers both on-site and online related to valve issues & preventive maintenance.
- Skilled in negotiating with vendors for procurement of numerous components & supervising processes at the vendors end & providing valuable suggestions for enhancing efficiency.
- Service provider handling for servicing at customer site/workshop.
- Adapt and identifying & qualifying potential vendors for procurement, strengthening vendor source & developing new suppliers.
- Excellent interpersonal, analytical, negotiation skills & Expediting with proven track record of utilizing processoriented.
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
14
14
years of professional experience
Work History
Manager - Customer Support & Servicing
Severn Glocon Valves Pvt Limited
Chennai
11.2018 - Current
- Led the customer support function and taking actions to address customer complaints
- Set SMART KPI for team members to drive performance and accountability
- Conducted technical discussions and provided troubleshooting procedures to customer & service providers
- Prepared Annual Maintenance Contracts (AMCs) and Annual Rate Contracts (ARCs) with end-user customers
- Trained customers and end-users on control valve troubleshooting and preventive maintenance
- Managed QMS and HSE documentation for the servicing function to ensure compliance and consistency
- Provided timely support to customers, resolving functionality-related queries
- Responded to customers with disposition actions, root cause analysis (RC), corrective actions (CA), investigation reports, warranty spare support, and servicing assistance
- Analyzed customer complaints using 7 QC tools and techniques, sharing insights with the relevant process owners to prevent recurrence
- Ensured effective communication of customer complaints across functions and processes to raise awareness and promote corrective actions
- Involving in design modification or upgradation of control valve/trims to cater customer requirement
- Provided troubleshooting procedure, work instruction procedure to customer for the raised queries
- Product release for servicing activity
- Document controller for the servicing function, ensuring accurate record-keeping and compliance
- Managed a project involving 950 valves for KOC (Lower Fars Project)
- Implemented measures to reduce rework and streamline processes
- Data analysis of customer complaints and provided awareness to team members for eliminating recurrence of repeated complaint
- Contributed to design modifications and valve component upgrades
- Received appreciation from customers and end-users for providing timely support in resolving site issues
Sourcing Officer - Mechanical
Al Turki Enterprises
Oman
02.2018 - 10.2018
- Sourcing Officer/Expeditor for the AD DUQM Project, working with Oman Gas Company (OGC)
- Managed the RFQ process and conducted techno-commercial evaluations
- Coordinated technical clarifications between vendors and customers regarding purchase requisitions and standard requirements
- Worked closely with the engineering team on Engineered Items (NON MESC) for Technical Bid Evaluation (TBE)
- Negotiated with technically qualified vendors
- Monitored inventory levels in the system prior to placing orders and requesting quotations (RFQ) to ensure stock availability
- Followed up with vendors to expedite document approval from both the company and customer
- Tracked supplier performance through bi-weekly and monthly progress reports
- Coordinated with vendors and customers to address any technical clarifications related to the product/project
- Managed Request for Inspection (RFI) processes, working with the Quality Control Team to arrange inspections with the customer
- Coordinated vendor payments by collaborating with the Finance team
Senior Engineer - Quality
Severn Glocon India Pvt Limited
Chennai
04.2016 - 02.2018
- Involved in special process validation of API choke testing
- Prepared Inspection Test Plans and operating procedures based on customer and project requirements
- Attended pre-inspection meetings with customers to discuss specifications and expectations
- Prepared Manufacturer's Test Certificates and Certification Pack
- Conducted inspections for special tests such as Fugitive Emission, Low Temperature, and High-Pressure Testing
- Provided corrective actions and root cause analysis for customer complaints
- Collaborated with departments such as Application & Contracts, Design & Engineering, Assembly, and Customer Support to resolve issues during project execution
- Ensured product release for shipment in accordance with contractual requirements
- Coordinated inspections, including Hydrostatic Tests, High-Pressure Gas Tests, NDE, PMI, Factory Acceptance Tests, Dimension Verification, and Packing Witnessing
- Reviewed Bills of Materials and Purchasing Test Specifications at the early stages of projects to prevent missing requirements
- Prepared Hazard Identification and Risk Assessments (HIRA) for the Quality Control function
Engineer - Procurement
Severn Glocon India Pvt Limited
Chennai
05.2011 - 03.2016
- Managed global outsourcing and procurement of parts and instrumentation products
- Communicated technical specifications, negotiating with vendors and monitored vendor performance
- Ensured timely creation of POs and updates to Order Acknowledgements (OAs)
- Developed alternative suppliers to ensure continuity and flexibility
- Monitored planning schedules and ensured deadlines were met
- Updated and organized documents in compliance with company procedure and requirements
- Conducted supplier evaluations and re-evaluations to ensure optimal performance
- Finalized rate contracts in collaboration with the application team
- Generated weekly and monthly reports for planning and management
- Collaborated with departments such as Application & Contracts, Design & Engineering, Planning, Assembly, and Finance to resolve bottlenecks
- Tracked inventory levels and provided recommendations for reducing excessive stock through alternatives
Education
MBA - Manufacturing Management
BITS Pilani
Rajasthan01.2024
B.E - Mechanical Engineering
Pallavan College of Engineering
Kancheepuram01.2011
Secondary School -
Vailankanni Matriculation
Chennai01.2007
Tenth Std. -
Vailankanni Matriculation
Chennai01.2005
Skills
- Quality Assurance
- Negotiations
- Cost reductions
- Cash Flow Management
- Material Management
- Purchase Orders
- Expediting
- Delivery Management
- Global outsourcing
- QMS Co-ordinator
- Customer claims handling
- Service Provider handling
- Performance evaluation
- Data analysis
- Technical troubleshooting
- Preventive Maintenance
Trainings Attended
- API Q1 & 6A
- Strategic A3 thinking
- ISO 9001:2015
- Leadership
- People Management
- Negotiation Skill
- Value Stream Mapping
- Supply Chain Management
- Inventory Management
Languages
- English
- Tamil
Profile Summary
14, Procurement, Sourcing, Expediting, Supply Chain Management, Customer Support, Quality Assurance, Quality Control, Project Management, Lead a team of 5 to enhance customer satisfaction in customer support function., 8 months of experience in EPC as Sourcing Officer & Expeditor (Mechanical) at Al Turki Enterprises., Lead auditor for ISO 9001: 2015, conducted internal and external audits for ISO 9001, API Q1, and PED.
Personal Information
- Passport Number: W8479528
- Passport Expiry Date: 12/25/32
- Date of Birth: 08/12/90
Timeline
Manager - Customer Support & Servicing
Severn Glocon Valves Pvt Limited
11.2018 - Current
Sourcing Officer - Mechanical
Al Turki Enterprises
02.2018 - 10.2018
Senior Engineer - Quality
Severn Glocon India Pvt Limited
04.2016 - 02.2018
Engineer - Procurement
Severn Glocon India Pvt Limited
05.2011 - 03.2016
MBA - Manufacturing Management
BITS Pilani
B.E - Mechanical Engineering
Pallavan College of Engineering
Secondary School -
Vailankanni Matriculation
Tenth Std. -
Vailankanni Matriculation
Similar Profiles
Saravanan SrinivasanSaravanan Srinivasan
Deputy Manager - Sourcing at Severn Glocon Valves Pvt LimitedDeputy Manager - Sourcing at Severn Glocon Valves Pvt Limited
Sathishkumar JSathishkumar J
Senior Engineer IT at L&T Valves LimitedSenior Engineer IT at L&T Valves Limited
ANUP HANJIANUP HANJI
Assistant Manager at AVK Valves India Pvt. Ltd.Assistant Manager at AVK Valves India Pvt. Ltd.