Open To Work
Vara Prasad Adigarla
Hyderabad
Summary
Dynamic Technical Lead with a proven track record at TATA Consultancy Services, excelling in stakeholder management and strategic planning. Adept at enhancing IT service delivery and fostering team leadership, I drive continuous improvement initiatives that elevate project outcomes and boost customer satisfaction. Passionate about empowering teams to achieve excellence.
Overview
11
11
years of professional experience
9
9
Certifications
Work History
Assistant Consultant -Technical Lead (MIM) AMEX
TATA Consultancy Services
Hyderabad
07.2023 - Current
- Coordinated workflow between departments to enhance productivity and collaboration.
- Mentored junior staff on best practices and company policies.
- Implemented process improvements to streamline daily operations and reduce delays.
- Developed training materials for onboarding new team members effectively.
- Monitored project progress and provided feedback to ensure adherence to deadlines.
- Delegated daily tasks to team members to optimize group productivity.
- Resolved escalated customer complaints or queries promptly and efficiently.
- Managed team performance through regular feedback and coaching sessions.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Conducted performance evaluations, providing feedback and coaching for team development.
IT Analyst - Major Incident Management (MIM) AMEX
TATA Consultancy Services
Hyderabad
12.2021 - 06.2023
- Facilitated communication during high-impact incidents to ensure clarity.
- Managed incident escalation processes to minimize downtime and disruption.
- Developed incident management documentation and knowledge base articles.
- Trained team members on incident management protocols and best practices.
- Collaborated with IT teams to restore services swiftly following incidents.
- Documented all major incidents, including details such as timeline, key players involved, root cause analysis.
- Documented information before, during and after incidents in order to model trends, generate reports and recommend updates.
- Responded to critical incidents without delay.
- Analyzed workflows and established priorities for daily operations.
Technical Support Engineer - (IT Support) Suncorp
IDC Technologies Solutions India Private Limited
Bengaluru
12.2020 - 12.2021
- Provided technical assistance to clients through various communication channels.
- Diagnosed hardware and software issues for effective troubleshooting solutions.
- Documented support tickets and maintained accurate records of customer interactions.
- Conducted training sessions for team mates on product features and functionalities.
- Implemented feedback from customers to enhance support processes and documentation.
- Provided support via remote desktop software, diagnosing customer issues over private and public networks.
- Provided technical support to customers by troubleshooting and resolving hardware and software issues.
- Collaborated with teams to solve technical customer problems across product suites.
- Monitored ticketing system queues for incoming requests from customers.
- Configured, maintained, and monitored computer systems for optimal performance.
- Assisted users with password resets and account lockout resolutions.
- Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
- Facilitated root cause analysis for technical problems and implemented corrective actions.
- Coordinated with vendors and external support teams to resolve third-party software issues.
- Diagnosed and resolved complex technical issues to ensure optimal system functionality.
- Participated in continuous education programs to stay current with emerging tech trends and tools.
- Answered user inquiries to resolve computer software or hardware operation problems.
- Maintained audit trail and statistical records of problems and conditions reported by client.
Customer voice specialist
Unimoni Global Business Services Private Limited
Kochi
08.2018 - 12.2020
- Trained staff on effective call handling techniques and protocols.
- Analyzed call data to identify trends and improve service delivery.
- Collaborated with teams to enhance customer interaction strategies.
- Implemented quality assurance measures for voice interactions.
- Provided feedback to team members on call performance and skills.
- Resolved technical issues related to voice equipment swiftly and efficiently.
- Created detailed documentation for all voice-related projects and changes.
- Evaluated existing voice infrastructure and made recommendations for improvements or upgrades.
- Resolved escalated service requests from customers in a timely manner.
- Managed vendor relationships related to voice services procurement.
- Ensured compliance with company policies when handling confidential information.
Analyst - Minnesota Mining and Manufacturing (3M)
HCL Technologies
Chennai
08.2015 - 07.2018
- Analyzed data trends to inform strategic decision-making processes.
- Prepared detailed reports that effectively communicated findings and insights.
- Acquired comprehensive knowledge of process flow and business requirements.
- Collaborated across various lines of business to enhance operational efficiency.
- Completed training on multiple platforms, including supply chain management and pricing.
- Resolved issues related to purchase orders, goods receipts, and invoice verification processes.
- Analyzed supply chain processes to identify improvement areas and streamline operations.
- Developed reports on supply chain performance metrics for stakeholder review and decision-making.
- Collaborated with cross-functional teams to streamline supply chain operations and improve efficiency.
Education
B. Tech - Electronics of Communication Engineering
Sindhura College of Engineering And Technology
Ramagundam, Kharimnagar05-2015
12th - M.P.C
Sri Chaitanya Collage
Steel Plant, Vizag03-2011
10th - CBSE
Kendriya Vidyalaya
Steel Plant, Vizag03-2009
Skills
- Team lead
- Major incident management
- Supply chain management
- Order entry
- Root cause analysis
- Documentation skills
- IT operations management
- Problem solving
- Technical troubleshooting
- Performance monitoring
- Employee training
- Client communication
- Human resources management
- Employee evaluation
Certification
Best Performer Award for the Quarter JFM 2026.
Languages
Telugu
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Tamil
Upper Intermediate (B2)
B2
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
RemoteHybridSalary Range
₹1500000/yr - ₹20000000/yrTimeline
Assistant Consultant -Technical Lead (MIM) AMEX
TATA Consultancy Services
07.2023 - Current
IT Analyst - Major Incident Management (MIM) AMEX
TATA Consultancy Services
12.2021 - 06.2023
Technical Support Engineer - (IT Support) Suncorp
IDC Technologies Solutions India Private Limited
12.2020 - 12.2021
Customer voice specialist
Unimoni Global Business Services Private Limited
08.2018 - 12.2020
Analyst - Minnesota Mining and Manufacturing (3M)
HCL Technologies
08.2015 - 07.2018
B. Tech - Electronics of Communication Engineering
Sindhura College of Engineering And Technology
12th - M.P.C
Sri Chaitanya Collage
10th - CBSE
Kendriya Vidyalaya