Summary
Overview
Work History
Education
Skills
Disclaimer
Personal Information
Timeline
Generic
Varaprasad Babu Pilli

Varaprasad Babu Pilli

Kakinada Rural

Summary

Product Support Specialist with expertise in troubleshooting and performance enhancement at Caterpillar Engineering India Solutions. Skilled in managing key accounts and leading teams, leveraging SAP and Power BI for data-driven insights. Focused on achieving service targets and operational excellence.

Overview

15
15
years of professional experience

Work History

Product Support Specialist

CATERPILLAR ENGINEERING INDIA SOLUTIONS PVT LTD
Chennai
01.2025 - Current
  • Providing solutions through PSRCM portal for dealer problems in Trouble shooting
  • Making DPU Reports and Warranty Reports of Global Products
  • Focusing on Product improvement programs and releasing Service letters to Interim solution.
  • Evaluating Product line issues and Engineering, Design issues and providing permanent solutions to the issues.

Assistant Manager

TATA HITACHI CONSTRUCTION MACHINERY
Nellore
04.2021 - 01.2025
  • Key Accounts Customer Handling.
  • Providing aftersales support to Tata Hitachi products, such as hydraulic excavators (up to 45 tons), wheel loaders, and backhoe loaders.
  • Taking care of dealer service activities, like manpower utilization, call management, and processing the dealer claims.
  • Supporting M.G. Brothers Industries Pvt. Ltd. (Taking care of five districts, i.e., Ongole, Nellore, Kadapa, Chittoor, and Anantapur) areas.
  • Handling of 23 engineers, 4 BSIs, 1 BSM, and 1 service head of the MGB team.
  • Carrying out Reman and workshop visits to check the health condition of the machine and also promote the Reman business to achieve targets.
  • Support to achieve annual service contract targets, and providing guidelines to achieve desired targets.
  • Conducting training programs for operators and supporting staff to upgrade their skills, provide updated product knowledge, and explain the service bulletin.

Area Service In-charge

L&T Construction & Mining Equipment
Hyderabad
02.2017 - 03.2021
  • Erection and commissioning of new machines like Excavators, Dozers, Motor graders of Komatsu and Wheel loaders
  • Handling the Hyderabad area dealer team around 12 members (Mithra Earthmovers) to ensure proper maintenance and service activities on regular basis.
  • Diagnosing and troubleshooting the major problems in meantime to reduce the down time of the equipment.
  • Conducting machine care programs and recommending the necessary parts list to increase the life of the equipment and to increase revenue for the organisation.
  • Conducting training programs for Operator & Maintenance team and explaining the operator team about Energy saving operations and educating the maintenance team about proper maintenance and repair procedures.
  • Conducting Training programs to the dealer team to improve knowledge about the products, proper trouble shooting methods, Communication skills and professional skills.
  • Posting warranty claims on OEM (KIPL) by analysing the root cause of failures and convincing the OEM to substitute parts under warranty.
  • Using OEM software storing the machine data into PC and sending those data to customers on monthly basis to analyse operator performance and machine health condition.

Workshop Manager

DOTT Services Private Limited
Mancherial
09.2014 - 01.2017
  • Taking care of maintenance and service activities of CAT Dump trucks
  • Taking care of workshop activities like engine overhauling and transmission overhauling
  • Ensure timely maintenance and Resolving the Electrical and Mechanical Problems.

Customer Support Engineer

Gmmco Limited
Ramagundam
08.2010 - 08.2014
  • Company Overview: (Ramagundam)
  • Erection and commissioning of OHT (Off-High Way Trucks) CAT777D, HM1035 & 12OK 2, Motor grades, D6R Dozers.
  • Diagnosing and troubleshooting the mechanical and electrical problems in mean time to reduce the down time of the machine.
  • Posted as a service engineer for SCCL-Bellampalli area taking care of Khairagura, Dorli-1 & Dorli-2 projects.
  • Taking care of HM1035 dumpers and 966 H Wheel loader.
  • In 2012 posted at AMC project M/s BGR Mining and Infra private limited for the period of 2 years as a field support engineer.
  • Taking care of CAT Motor graders (120 k2 & D6R dozers and Loaders working in the site).
  • Carried out Overhauling of CAT C9 engine and 3406 DITA engine at site project and successfully operated around 10000 hours.
  • (Ramagundam)

Education

Diploma - Automobile Engineering

Andhra Polytechnic
Kakinada
01.2010

Intermediate - A.E.T(Automobile engineering Technician)

P.R. Govt. Vocational Junior college
01.2008

X Standard -

M.S.N.C High School
Kakinada
01.2006

Skills

  • Basic skills of Microsoft Office (Word, Excel, PowerPoint)
  • Operating systems: Windows XP, Vista, 7, 8, and 10
  • Adequate knowledge of SAP, C4C, BYD, and Power BI
  • Troubleshooting techniques
  • Warranty management
  • Technical documentation
  • Time management
  • Communication skills

Disclaimer

I hereby declare that all the details furnished above are true to the best of my knowledge., 06/28/25

Personal Information

  • Date of Birth: 12/05/91
  • Gender: Male
  • Nationality: INDIAN

Timeline

Product Support Specialist

CATERPILLAR ENGINEERING INDIA SOLUTIONS PVT LTD
01.2025 - Current

Assistant Manager

TATA HITACHI CONSTRUCTION MACHINERY
04.2021 - 01.2025

Area Service In-charge

L&T Construction & Mining Equipment
02.2017 - 03.2021

Workshop Manager

DOTT Services Private Limited
09.2014 - 01.2017

Customer Support Engineer

Gmmco Limited
08.2010 - 08.2014

Diploma - Automobile Engineering

Andhra Polytechnic

Intermediate - A.E.T(Automobile engineering Technician)

P.R. Govt. Vocational Junior college

X Standard -

M.S.N.C High School

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Varaprasad Babu Pilli