Varchasva Srivas
Kanpur
Summary
A result-oriented person who works with dedication and sincerity, keeping things simple to execute. Guest service and efficient front desk operations. Demonstrated leadership in motivating team members and managing reservations while addressing guest inquiries professionally. Strong problem-solving skills and commitment to high service standards ensure a welcoming experience for all guests. Proficient in coordinating with departments to enhance overall guest satisfaction.
Overview
2
2
years of professional experience
Work History
Front Desk Agent
Holiday Inn
Gurgaon
05.2024 - Current
- Executed efficient check-in and check-out procedures to enhance the guest experience.
- Updated registration cards and processed C-forms as required.
- Managed the cash drawer, ensuring accuracy throughout each shift.
- Performed shift-wise and group billing accurately for streamlined operations.
- Computed guest bills, collected payments, and provided change with precision.
- Verified room rates and charges during check-in to uphold financial integrity.
- Resolved customer complaints promptly to maintain satisfaction levels.
- Demonstrated a foundational understanding of Night Audit processes within the Opera system.
Front Desk Agent
Supriya Hotels & Resorts
Pune
01.2024 - 05.2024
- Greeted guests upon arrival to create a welcoming atmosphere.
- Facilitated check-in and check-out procedures to streamline operations.
- Updated registration cards to maintain accurate guest information.
- Processed C-Forms in compliance with local regulations to ensure adherence.
- Handled incoming calls to address guest inquiries and requests.
On-Job Trainee
The O Hotel
Pune
09.2023 - 01.2024
- Updated registration cards to maintain accurate records.
- Processed c-forms efficiently to streamline operations.
- Maintained arrival and departure records for operational integrity.
- Managed calls professionally, addressing inquiries, and providing support.
Industrial Trainee
Radisson Blu MBD Hotel
Noida
04.2023 - 08.2023
- Executed IT initiatives across all four major departments.
Education
Diploma - Hotel Management & Hospitality
Indian Hotel Academy
New Delhi01-2024
Graduation - Bcom
C.S.J.M University
Kanpur, U.P01-2022
Class XII - CBSE Board
Doon International School
Kanpur, U.P01-2018
Class X - CBSE Board
K.D.M.A International School
Kanpur, U.P01-2015
Skills
- Hardworking
- Enthusiasm
- Time management
- Self-motivation
- Customer service
- Complaint resolution
- Problem solving
- Team collaboration
- Guest relations
Personal Information
- Father's Name: Mr. Anil Kumar Srivas
- Date of Birth: 05/07/00
Languages
Hindi
First Language
English
Advanced (C1)
C1
Timeline
Front Desk Agent
Holiday Inn
05.2024 - Current
Front Desk Agent
Supriya Hotels & Resorts
01.2024 - 05.2024
On-Job Trainee
The O Hotel
09.2023 - 01.2024
Industrial Trainee
Radisson Blu MBD Hotel
04.2023 - 08.2023
Diploma - Hotel Management & Hospitality
Indian Hotel Academy
Graduation - Bcom
C.S.J.M University
Class XII - CBSE Board
Doon International School
Class X - CBSE Board
K.D.M.A International School
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