Summary
Overview
Work History
Education
Skills
Certification
Generic

Vardha Sharma

Gurgaon,HR

Summary

Accomplished Flight Attendant offering over 6 years in domestic and international commercial airline industry. Highly skilled in responding to emergency situations and remaining cool under pressure. Dedicated to exceptional customer service. Customer-driven with dynamic safety and service skills. Highly effective in diffusing volatile passenger situations. Known for best-in-class customer service and top-notch friendliness. Forward-thinking Community Manager adept at keeping creators engaged and happy with a strong sense of community.

Overview

1
1
Certification
16
16
years of post-secondary education
6
6
years of professional experience

Work History

Community Manager

Yoda App
GURUGRAM, Haryana
09.2020 - Current
  • Liaised with diverse community agencies to serve as client advocate and provide continuity of care.
  • Gained feedback useful in collaborating with business leaders to devise solutions.
  • Led projects and analyzed data to identify opportunities for improvement.
  • Planned and executed promotional activities to drive community engagement and increase creators numbers.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
  • Resolved creators issues quickly and increased creator retention by 5%.
  • Received and processed creator payments, and updated system accounts with latest information.

Lead Cabin Attendant

Indigo Airlines
Chennai, Tamil Nadu
08.2014 - 06.2020
  • Maintained productivity objectives by leveraging hands-on leadership abilities to effectively direct 4-person team.
  • Facilitated communication between flight deck and cabin.
  • Attended workshops and trainings in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures.
  • Answered passengers' questions and provided solutions to issues arising during flights.
  • Drove passenger satisfaction by answering questions and providing solutions to issues arising during flights promptly.
  • Achieved a customer satisfaction rating of 98%
  • Maintained high standard of cleanliness and personal appearance to promote sense of professionalism and passenger confidence in crew.

Education

High School Diploma -

Step By Step
Jaipur
04.2002 - 04.2014

Bachelor of Commerce -

Delhi University
Delhi
06.2014 - 08.2017

PGDM-Customer Relation Management -

Symbiosis
Pune
07.2020 - Current

Skills

    Relationship cultivation and retention

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Certification

Digital Marketing, Upgrad

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