Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Business-minded Operations Associate with Willingness to take on added responsibilities to meet team goals. Highly energetic with over 2 years of experience collaborating with other team members. Remains calm and poised while managing high-volume workloads.
Set up and conducted a meeting with University heads to sign the deal!
Handled Pre-Sales Operations of Selection process and Document collection to validate the eligibility.
Supported Post sales process and handled Refunds and Retentions Data while talking to customers for retention and solving their problems in real time
Managing the Relationships between different NBFCs to make the process smoother
Handling NBFC Process for all the students with the help of a Revenue Generation Team
Handling all the data and process from start to end for all the students who have been enrolled in International University of Applied Sciences, Germany and been the SPOC from start for the same. Handling all the work which was initiated while the tenure as an Intern
Helped setting up B2C Sales team from 0 to 50 for new vertical of Higher Education Degrees
Realized cost savings up to INR 50L over a period of 10 months by identifying refunds and helping in retain candidates
Handled Pre-Sales Operations of Selection process and Document collection to validate the eligibility
Handling data for around 3000+ students with their specific identification and handled four batches of more than 30 students each Supported Post sales process and handled Refunds and Retentions Data while talking to customers for retention and solving their problems in real time
Handled IT Operations for pre and post sales operations
Handled and supported Admission process implementing tools like Google Sheets
Taking regular feedbacks for understanding issues faced by students and forwarding to respective POCs
Helping Tutors with supporting documents for lecture Scheduling and managing roasters for faculty members
Spreadsheet management