VARGHESE GEORGE
Retail and QSR operations
Bangalore
Summary
High-performing, versatile leader with rich cross-functional experiences in Retail and QSR.Have a unique ability to understand business situations and perform. An effective communicator and with a strong drive in operations,backend with analytical, problem-solving abilities with an open mind to future solutions.
Having an overall 20 years of experience in the industry handled various business roles and business verticals across regions and cities.
Overview
25
25
years of professional experience
Work History
City Manager
BEE THE CHANGE
7 2023 - Current
- A newly launched concept in rescuing the surplus food from cafes, Bakeries, Restaurants, and other food providers
- An idea in working and initial stage of implementation across the city.
- Onboard brands in the food businesses
- Customer engagement programs and events
General Manager
SPAGO FOODS (MAGNOLIA BAKERY)
09.2019 - 10.2021
- A New York based bakery offering freshly baked classic American desserts and cupcakes, launched the first QSR concept in Bangalore, INDIA in the year 2019
- Successfully launched the brand and been part of setting up multiple stores in the city
- Handled the overall administration,store operations and implemented SOP and other process.
- Built a team of successful crew, supervising the performance, rewards program, training programs and monitoring the brand performance and update the management on regular basis
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
General Manager
AJFAN DATES&NUTS
09.2016 - 08.2019
- Ajfan Dates and Nuts, a specialty Gourmet retail format having store operations in different cities across the country
- Handled the overall business for the country operations of 45 stores
- New store launch, property identification, documentation, agreement and leasing process
- Handled Business P&L, Strategy planning and Execution, Business analysis, reviews, Sales plan, marketing, set up SOP’s and other best business practice across the organization
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Manager-Bakery Sales
NILGIRIS DAIRY FARMS PVT LTD
08.2015 - 09.2016
- The Nilgiri Dairy Farm Ltd
- Chain of Supermarkets specialized in dairy and bakery manufacturing selling to own and other retail stores having operations across the country
- Coordinating with franchise and own stores for day today store operations, supply of stocks, Product launch, Promotions, Purchase delivery, financials, payments, inventory, fill rate, shrinkage, staffing, training and other business functions
- Identifying the franchise prospect, business proposal, business agreements and documentation
- Led cross-functional teams to achieve project goals, fostering collaboration and innovation.
Manager-Bakery&Deli-South
TRENT HYPERMARKET LTD (Star Bazaar)
09.2013 - 06.2014
- Accountable for managing and streamlining overall functioning of Fresh food business across the region
- Monitoring sales/gross margins, conducting monthly staff meetings and maintenance of customer data base for follow up and feedback
- Handled the regional store operations, in store promotions, Sales Plan, inventory, Food audits, business reviews, store visits, weekly and monthly update on the business performance to the top management.
- Cross-trained existing employees to maximize team agility and performance.
Deputy General Manager-Foods
JUBILANT RETAIL (Total Superstore)
04.2003 - 08.2013
- Started as Store manager for Hot Breads for handling the store operations for multiple stores and later promoted to various roles
- Set up standalone bakery units and live kitchen for 5 hypermarkets and 2 super markets and food courts
- Successfully managed a large team including production, operations, store managers, category managers, Buyers and other functions
- Managed a wide gamut of functions ranging from budgeting, creating AOP, infrastructure, machinery selection, production, buying and merchandising operations, spend reduction, cost improvement, recruitment, training and resource allocation under the portfolio of Deputy General manager.
- Active member from the beginning of the organization and was part of its success over a decade.
Waiter,Captain,Asst Manager
180 Proof PUB,Museum INN Hotel,Royal Palms Club
10.1999 - 03.2003
- Worked in restaurants,PUB and Club in different part of the country
- started the career as waiter and later promoted to senior roles
- Learned the operation functions of restaurants,menu planning,Banquets,Buffet,corporate and out door catering
- Privileged to work with various places and learn the business and operational functions to make a career growth.
Education
Diploma in Business Management (DBM-2011) -
Bachelor of Hotel Management (BHM-1998) -
Pre University (PUC-1995) -
Secondary School (SSLC-1993) -
Skills
Store Operations
Accomplishments
- Experienced in Retail & QSR business operations for a set of stores for a cluster and region spread across multiple cities efficiently with SOP compliance.
- Experienced and involved in all financial activities of the business including business P&L, costing, purchase, Annual operating plan, purchase, inventory and worked as a profit center head in all business formats
- Handled large team of managers and cross functional departments of Finance, Administration, Maintenance, HR, Marketing and supply chain. Conducted events, food festivals and customer engagements programs.
- In depth knowledge of store layout. Menu Planning, merchandising, property management, vendor finalization, recruitment, training and process implementation. Conducted periodic audits to maintain quality and service.
- Set up new stores, identifying the potential place, licensing, agreements and other legal practices. Implemented SOP’s and other best practices in both front end and back end operations.
- Worked with multinational brand for store launch and successfully implemented the brand policies and processes. Successfully part of the core team for setting up supermarkets and Hypermarkets in Bangalore.
- Handled fresh food business for retail, set up central production unit and in store units and food courts.
Timeline
General Manager - SPAGO FOODS (MAGNOLIA BAKERY)
09.2019 - 10.2021
General Manager - AJFAN DATES&NUTS
09.2016 - 08.2019
Manager-Bakery Sales - NILGIRIS DAIRY FARMS PVT LTD
08.2015 - 09.2016
Manager-Bakery&Deli-South - TRENT HYPERMARKET LTD (Star Bazaar)
09.2013 - 06.2014
Deputy General Manager-Foods - JUBILANT RETAIL (Total Superstore)
04.2003 - 08.2013
Waiter,Captain,Asst Manager - 180 Proof PUB,Museum INN Hotel,Royal Palms Club
10.1999 - 03.2003
City Manager - BEE THE CHANGE
7 2023 - Current
ICFAI-Tripura - Diploma in Business Management (DBM-2011),
PES Institute - Bachelor of Hotel Management (BHM-1998),
Baldwins Methodist College - Pre University (PUC-1995),
MTHS - Secondary School (SSLC-1993),
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