VARGHESE THEVARIL CHANDY

⬧ Assist the general manager with routine administrative tasks.

⬧ Check the status of the claim by phoning the payer or using the IVR/web portal.

⬧ communication with the client to ascertain the needs.

⬧ To guarantee the quality of work, do a random audit on the distribution of tasks and the workflow process.

⬧ collaborating with other departments to maintain consistency throughout the process, such as coding, charge input, and payment posting

⬧ Engaging with clients to comprehend their needs and taking responsibility for handling instances that have been escalated

⬧ examining customer accounts and providing projections to help the business avoid loss or difficulties.

⬧ collaborating with several divisions, such as charge input, payment posting, and coding, to guarantee process consistency

⬧ By phoning the payer or using IVRs or web portals, review the claim that has been assigned and verify its status.

⬧ Monitored status of accounts receivable and payable to facilitate prompt processing.

⬧ Maintained detailed financial records of accounts receivable and payable status and bank reconciliations

⬧ Answered phone calls regarding financial matters such as payments due.

⬧ Provided clerical support to all accounting professionals in department.

⬧ Communicated with suppliers to reconcile invoice payments.

⬧ implements and maintains general housekeeping procedures to guarantee a hygienic and secure workplace.

⬧ Processed payroll by validating work hours and attendance of employees.

⬧ Took meeting notes to compose detailed summaries.

⬧ Assist in overseeing the transfer and retrieval of assets to and from third-party vendors in order to meet needs for maintenance, repair, and servicing

⬧ Documented business expenses and sales.

• Promptly responded to inquiries and requests from prospective customers.
• Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
• Implemented and developed customer service training processes.
• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Investigated and resolved customer inquiries and complaints quickly.