Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
Timeline
Generic

Varindaar S Sharma

Pune

Summary

Accomplished operations professional with over 18 years of experience in extensive experience in leading migration and transition initiatives, successfully moving processes from onshore to offshore. Managed end-to-end transitions for diverse functions, including UK mortgages, UK insurance (placements, broking, and claims) for a top UK insurance broker, USA payment recovery, USA & Mexico medical equipment manufacturing, and operations in the Middle East. Known for ensuring seamless transitions with minimal disruption, enhancing operational efficiencies, and delivering cost savings business planning, performance management, and data analysis. Proven track record in partnering with technical and finance teams to develop operation that drive effective decision-making. Adept at delivering timely and accurate information, conducting in-depth analysis, and providing actionable insights to senior leadership. Skilled in leveraging various operations systems for detailed analysis and reporting. Demonstrated ability to promote the automation and standardization of processes, enhancing efficiency and accuracy.

Overview

19
19
years of professional experience
1
1
Certification

Work History

AVP

Credit Suisse AG
Pune
04.2021 - Current
  • Overseeing Daily Operations: Supervised daily functions, ensuring compliance with banking regulations and delivering exceptional customer service.
  • HR Data Analysis: Analyzed HR data, identified trends, and developed strategies to improve HR operations.
  • Leadership and Strategy: Managed leaders, fostering a results-driven culture through the "Leader-Leader" model.
  • Achievements: Reduced operational costs by 20%, enhanced HR process efficiency by 30%, and improved employee satisfaction scores.
  • Managed relationships with external partners such as consultants, vendors, contractors.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Implemented process improvements that resulted in improved operational efficiencies.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Collaborated with senior management to identify cost-saving opportunities and develop strategies for achieving financial objectives.
  • Evaluated employee performance through observation of job duties as well as feedback from customers and clients.
  • Developed and implemented strategic plans to achieve company objectives.
  • Provided leadership, direction, guidance, and support to team members on a daily basis.
  • Coordinated cross-functional teams in order to deliver large scale projects within agreed upon timelines.
  • Utilized various software and tools to streamline processes and optimize performance.

Team Lead

Carestream India
Mumbai
08.2019 - 07.2020
  • Process Optimization: Led process optimization initiatives, resulting in a 15% increase in operational efficiency.
  • Client Engagement: Addressed client concerns and streamlined policy document creation, reducing TAT by 25%.
  • Achievements: Achieved 10 FTE benefits through value stream mapping and process redesign.
  • Monitored team progress and enforced deadlines.
  • Conducted regular performance evaluations, providing constructive feedback and personalized coaching.
  • Fostered a culture of continuous improvement, encouraging innovation and efficiency.
  • Assigned projects and distributed tasks to team members as per area of expertise.
  • Managed conflict resolution within the team to maintain a positive work environment.

Team Manager

First Data India
Mumbai
02.2016 - 08.2019
  • Operational Efficiency: Boosted operational efficiencies from a yearly average of 75% to a 6-month average of 83%.
  • HR Audit Automation: Implemented automation, enhancing accuracy and reducing manual effort.
  • Achievements: Significant cost savings and improved compliance.
  • Achieved cost-savings by developing functional solutions to problems.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Collaborated with other managers across the organization in order to identify best practices that could be implemented at all levels.

Team Manager

JLT India
Mumbai
04.2009 - 09.2015
  • Leadership: Led a team to achieve high levels of collaboration and efficiency.
  • Strategic Initiatives: Spearheaded initiatives to enhance operational processes.
  • Achievements: Implemented a successful Rewards and Recognition (RnR) program, reducing attrition rates.
  • Developed and implemented strategies to improve team performance.

  • Provided regular reports to senior management on team performance, challenges, and strategic recommendations.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.

Team Lead

First Source Solutions
Mumbai
05.2006 - 02.2009
  • Data-Driven Decision Making: Utilized data analysis to drive process improvements.
  • Customer-Centric Approach: Ensured customer satisfaction by streamlining operations.
  • Achievements: Improved efficiency by 10% through targeted interventions.

Education

PGDBA - Marketing

Welingkar Institute of Management
Mumbai
01-2012

Bachelor of Science - Physics

Mumbai University
Mumbai
04-2006

Skills

  • Process Migrations and Transitions
  • Research, Analysis & planning
  • Business planning
  • Operational management
  • Project management
  • Strategic planning

Affiliations

  • Fitness Activities: Mention regular physical activities such as walking, running, cycling, or trekking. Participation in marathons or fitness challenges can be highlighted.
  • Mental Health Initiatives: Engage in activities that promote mental well-being, such as mindfulness, meditation, or yoga. Discuss any involvement in mental health awareness campaigns.
  • Volunteering: Actively participate in local community service or volunteer for a cause you are passionate about. Mention specific organizations or events you've contributed to.
  • Professional Development: Attend workshops, seminars, or online courses related to your field. Highlight any certifications or skills acquired through continuous learning.

Accomplishments

  • Outstanding Leadership Award - Recognized for exceptional leadership and strategic vision, successfully leading the implementation of the "Leader-Leader" model, empowering team members to take ownership of responsibilities and make informed decisions.
  • Excellence in Operations Management - Awarded for consistently delivering outstanding results in operations management, achieving a 50% improvement in efficiency and elevating the Net Promoter Score (NPS).
  • Innovation in HR Audit Automation - Recognized for spearheading the automation of HR audit processes, enhancing accuracy, reducing manual effort, and ensuring compliance, leading to significant time and cost savings.
  • Client Engagement Transformation Award - Honored for leading initiatives to address client concerns in policy-making and writing within the insurance market, achieving 12 FTE benefits and significant reduction in Turnaround Time (TAT) for policy document creation and issuance.

Certification

  • Lean Six Sigma Green Belt: Advanced certification that showcases your ability to lead and implement process improvement projects using Lean Six Sigma methodologies.

Timeline

AVP

Credit Suisse AG
04.2021 - Current

Team Lead

Carestream India
08.2019 - 07.2020

Team Manager

First Data India
02.2016 - 08.2019

Team Manager

JLT India
04.2009 - 09.2015

Team Lead

First Source Solutions
05.2006 - 02.2009

PGDBA - Marketing

Welingkar Institute of Management

Bachelor of Science - Physics

Mumbai University
Varindaar S Sharma