Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Certification
Timeline
Generic

Varinder Singh Dhillon

Amritsar

Summary

Dynamic and accomplished professional offering 10 years of experience in Networking and NOC. A real hard worker with the unique ability to solve problems and make responsible decisions in a timely manner, able to set and meet deadlines in high-pressure situations Equipped with strong Problem solving skills, hardware troubleshooting and communication skills

Certification: CCNA certified (ID: CSCO13495718)

Overview

14
14
years of professional experience
1
1
Certification

Work History

Subject Matter Expert

Microland Pvt Ltd
Bangalore
02.2019 - Current
  • Working as a SME (N&S) to give quick resolution for network issues
  • Works with the most current technologies and ensures that our network and systems are fully maintained and operational
  • Update and ensure tickets are complete and accurate
  • Document network problems and resolution for future reference
  • Part of RRT (Rapid Response Team) for Critical issues (P0 & P1)
  • Configuring and deploying new switches, routers and VLAN configuration
  • Familiar with ITIL Process (Business Continuity Process)
  • Handling network issue on switches, router, firewalls and WLC’s
  • Installing, configuring and troubleshooting Cisco Switches and Routers, Palo alto Firewalls.
  • Worked on Incidents and requests which are created by users on Service Now and Service Desk queue
  • Identifies network problems, isolates root causes, and initiates corrective action
  • Responsible for managing and supervising the team of junior network analysts
  • Training to new joiners in team
  • In-depth knowledge of network monitoring tool SolarWinds, SNMP monitoring systems, Netbrain, Network equipment, and network operation techniques identifying LAN, WAN network issues
  • Comprehensive knowledge of network troubleshooting, monitoring
  • Hands on experience on Cisco Switches, Routers and wireless controllers (WLC’s), ASAs’, Palo Alto, Panorama
  • Good Knowledge and experience in SDWAN (Velocloud and Viptela)
  • Knowledge on routing protocols like OSPF, EIGRP, BGP
  • Responsible to provide Network/ Internet Security 24x7
  • Responsible to monitor Infrastructure Network devices/ Servers status by using highly sophisticated monitoring tool
  • Effectively monitor, analyze and prevent threats globally to ensure proper security is in place
  • Responsible to educate users on a timely basis about Information security/ corporate security policies
  • Effectively responding to enterprise alerts from all platforms by following documented procedures that instruct troubleshooting, resolution or escalation steps.
  • Designed and prepared technical reports, studies, and related documentation.
  • Worked with multidisciplinary teams in new product rollout, effectively addressing inquiries and troubleshooting issues.
  • Assembled, installed and tested new equipment and trained users in effective operation.
  • Prepared proposal documentation and specifications based on user analytics.
  • Documented diagnostic results and supported root cause analysis and troubleshooting.
  • Analyzed business problems, identifying root causes and developing robust solutions.
  • Managed user accounts, permissions and group policies for optimal system security.

NOC Engineer

Apna Tele Link Pvt Ltd
Jalandhar
08.2015 - 01.2019
  • Configuring, Managing & Monitoring Cisco Switches as a core & access switches
  • Creation and Administration of VLAN & Inter VLAN Routing in Switches
  • Designing the network and preparing the IP subnet for the application
  • Document the network design and making a provision for future expansion
  • Active team member in planning and scheduling for Deployment of Network Components and IOS up gradations
  • Taking back up and up gradation of Flash for Routers & Switches using TFTP server and Password Recovery
  • Configuring the filtering of traffic flow by creating access-lists and applying those ACL to the specific interface
  • Handling Trouble Ticket management, Incident management, change management
  • Responsible for managing and supervising the team of junior network analysts
  • Training new joiners in team.
  • Monitored and maintained network and software components according to established guidelines and best practices.
  • Closed first-time tickets quickly and met resolution volume requirements.
  • Established positive working relationships with users to quickly resolve problems.
  • Built servers, upgraded applications, and conducted hardware audits.
  • Troubleshot routers, layer 2 and 3 switches, and network firewalls.
  • Installed fiber, ethernet, and console cabling in climate-controlled NOC.
  • Exceeded SLA standards for response times and problem resolution.
  • Updated internal customers regarding open tickets and status of resolutions.

Backend Engineer

Apna Tele Link Pvt Ltd
Amritsar
03.2012 - 07.2015
  • Installation, Configuration and Troubleshooting Leased Line Modems
  • Installation of Networking Devices such as Hubs, Unmanageable Switches, Network Printer, etc
  • Handling customers Problems regarding connectivity
  • Responsible for configuring Radio Links
  • Managing & Troubleshooting of Networks in LAN & WAN Environments
  • Bandwidth management for ILL and BB customers
  • IP Planning for ILL (Internet Leased Line) services
  • Involved in planning and implementing Customized solution like P2P and P2MP Links
  • Installed & configured Cisco Routers (7200, 2651, and 3745) & Switches (2690, 3550)
  • Making sure all tasks given to staff are done on time and to the required standard
  • Providing accurate information to senior managers on key issues

Technical Trainer

ATS Computers
Amritsar
08.2010 - 02.2012
  • Strong knowledge of installing, configuring, maintaining and monitoring Windows Server 2008 Enterprise server
  • Very good knowledge of Windows 2008 GPO and ACL
  • Good knowledge of VMware infrastructure
  • Strong hardware knowledge (Configuration and Management)
  • Conducted Microsoft technical training classes
  • Maintained training material and applications
  • Strong Knowledge of Active Directory Services, Windows Deployment Services, ADC, Relay Agent
  • Managing Backup and storage devices.
  • Oversaw technical documentation, instruction and evaluation to meet IT education initiatives.
  • Compiled IT training and assessment resources based on understanding of technical processes and skills-development needs.
  • Updated training coursework and requirements according to group and technology changes.

Education

MCA - Computer And Information Sciences

Lovely Professional University
Jalandhar

Bachelor of Science - IT

Guru Nanak Dev University
Amritsar
07.2009

Skills

  • TECHNICAL SKILLS
  • Network Infrastructure Design, planning and implementation
  • Strong Analytical Skills
  • Improvement Plan Knowledge
  • Data Analysis
  • Audit Reporting
  • Process Improvement

Accomplishments

  • LAN Network and system Installation, configuration and troubleshooting
  • Installation and configuration of Cisco routers and Switches
  • Configuration & troubleshooting of Static, Default and Dynamic Routing Protocols (RIP, EIGRP and OSPF)
  • Switching technologies include: VLAN, STP, TRUNKING, VTP, PVST, RSTP, and MSTP
  • Implementing Inter-VLAN Routing on Layer2 & Layer3 switches, security features in a switched network
  • Configuration of Link Aggregation with Ether Channel
  • Implementing high availability by using HSRP, VRRP and GLBP
  • Managing IP traffic with Access-Lists
  • Scaling the Network with NAT and PAT
  • IP Addressing, Sub netting and Route Summarization
  • Upgrading IOS using TFTP Server & Password Recovery.

Additional Information

  • ACHIEVEMENTS , "Best performer of the Month” Award in 2017. “Awarded for Employee of the year 2020 “Awarded for “Taking responsibilities” 2019

Certification

CCNA certified (ID: CSCO13495718)

Timeline

Subject Matter Expert

Microland Pvt Ltd
02.2019 - Current

NOC Engineer

Apna Tele Link Pvt Ltd
08.2015 - 01.2019

Backend Engineer

Apna Tele Link Pvt Ltd
03.2012 - 07.2015

Technical Trainer

ATS Computers
08.2010 - 02.2012

MCA - Computer And Information Sciences

Lovely Professional University

Bachelor of Science - IT

Guru Nanak Dev University
Varinder Singh Dhillon