Varinder Singh Dhillon
Amritsar
Summary
Dynamic and accomplished professional offering 10 years of experience in Networking and NOC. A real hard worker with the unique ability to solve problems and make responsible decisions in a timely manner, able to set and meet deadlines in high-pressure situations Equipped with strong Problem solving skills, hardware troubleshooting and communication skills
Certification: CCNA certified (ID: CSCO13495718)
Overview
14
14
years of professional experience
1
1
Certification
Work History
Subject Matter Expert
Microland Pvt Ltd
Bangalore
02.2019 - Current
- Working as a SME (N&S) to give quick resolution for network issues
- Works with the most current technologies and ensures that our network and systems are fully maintained and operational
- Update and ensure tickets are complete and accurate
- Document network problems and resolution for future reference
- Part of RRT (Rapid Response Team) for Critical issues (P0 & P1)
- Configuring and deploying new switches, routers and VLAN configuration
- Familiar with ITIL Process (Business Continuity Process)
- Handling network issue on switches, router, firewalls and WLC’s
- Installing, configuring and troubleshooting Cisco Switches and Routers, Palo alto Firewalls.
- Worked on Incidents and requests which are created by users on Service Now and Service Desk queue
- Identifies network problems, isolates root causes, and initiates corrective action
- Responsible for managing and supervising the team of junior network analysts
- Training to new joiners in team
- In-depth knowledge of network monitoring tool SolarWinds, SNMP monitoring systems, Netbrain, Network equipment, and network operation techniques identifying LAN, WAN network issues
- Comprehensive knowledge of network troubleshooting, monitoring
- Hands on experience on Cisco Switches, Routers and wireless controllers (WLC’s), ASAs’, Palo Alto, Panorama
- Good Knowledge and experience in SDWAN (Velocloud and Viptela)
- Knowledge on routing protocols like OSPF, EIGRP, BGP
- Responsible to provide Network/ Internet Security 24x7
- Responsible to monitor Infrastructure Network devices/ Servers status by using highly sophisticated monitoring tool
- Effectively monitor, analyze and prevent threats globally to ensure proper security is in place
- Responsible to educate users on a timely basis about Information security/ corporate security policies
- Effectively responding to enterprise alerts from all platforms by following documented procedures that instruct troubleshooting, resolution or escalation steps.
- Designed and prepared technical reports, studies, and related documentation.
- Worked with multidisciplinary teams in new product rollout, effectively addressing inquiries and troubleshooting issues.
- Assembled, installed and tested new equipment and trained users in effective operation.
- Prepared proposal documentation and specifications based on user analytics.
- Documented diagnostic results and supported root cause analysis and troubleshooting.
- Analyzed business problems, identifying root causes and developing robust solutions.
- Managed user accounts, permissions and group policies for optimal system security.
NOC Engineer
Apna Tele Link Pvt Ltd
Jalandhar
08.2015 - 01.2019
- Configuring, Managing & Monitoring Cisco Switches as a core & access switches
- Creation and Administration of VLAN & Inter VLAN Routing in Switches
- Designing the network and preparing the IP subnet for the application
- Document the network design and making a provision for future expansion
- Active team member in planning and scheduling for Deployment of Network Components and IOS up gradations
- Taking back up and up gradation of Flash for Routers & Switches using TFTP server and Password Recovery
- Configuring the filtering of traffic flow by creating access-lists and applying those ACL to the specific interface
- Handling Trouble Ticket management, Incident management, change management
- Responsible for managing and supervising the team of junior network analysts
- Training new joiners in team.
- Monitored and maintained network and software components according to established guidelines and best practices.
- Closed first-time tickets quickly and met resolution volume requirements.
- Established positive working relationships with users to quickly resolve problems.
- Built servers, upgraded applications, and conducted hardware audits.
- Troubleshot routers, layer 2 and 3 switches, and network firewalls.
- Installed fiber, ethernet, and console cabling in climate-controlled NOC.
- Exceeded SLA standards for response times and problem resolution.
- Updated internal customers regarding open tickets and status of resolutions.
Backend Engineer
Apna Tele Link Pvt Ltd
Amritsar
03.2012 - 07.2015
- Installation, Configuration and Troubleshooting Leased Line Modems
- Installation of Networking Devices such as Hubs, Unmanageable Switches, Network Printer, etc
- Handling customers Problems regarding connectivity
- Responsible for configuring Radio Links
- Managing & Troubleshooting of Networks in LAN & WAN Environments
- Bandwidth management for ILL and BB customers
- IP Planning for ILL (Internet Leased Line) services
- Involved in planning and implementing Customized solution like P2P and P2MP Links
- Installed & configured Cisco Routers (7200, 2651, and 3745) & Switches (2690, 3550)
- Making sure all tasks given to staff are done on time and to the required standard
- Providing accurate information to senior managers on key issues
Technical Trainer
ATS Computers
Amritsar
08.2010 - 02.2012
- Strong knowledge of installing, configuring, maintaining and monitoring Windows Server 2008 Enterprise server
- Very good knowledge of Windows 2008 GPO and ACL
- Good knowledge of VMware infrastructure
- Strong hardware knowledge (Configuration and Management)
- Conducted Microsoft technical training classes
- Maintained training material and applications
- Strong Knowledge of Active Directory Services, Windows Deployment Services, ADC, Relay Agent
- Managing Backup and storage devices.
- Oversaw technical documentation, instruction and evaluation to meet IT education initiatives.
- Compiled IT training and assessment resources based on understanding of technical processes and skills-development needs.
- Updated training coursework and requirements according to group and technology changes.
Education
MCA - Computer And Information Sciences
Lovely Professional University
JalandharBachelor of Science - IT
Guru Nanak Dev University
Amritsar07.2009
Skills
- TECHNICAL SKILLS
- Network Infrastructure Design, planning and implementation
- Strong Analytical Skills
- Improvement Plan Knowledge
- Data Analysis
- Audit Reporting
- Process Improvement
Accomplishments
- LAN Network and system Installation, configuration and troubleshooting
- Installation and configuration of Cisco routers and Switches
- Configuration & troubleshooting of Static, Default and Dynamic Routing Protocols (RIP, EIGRP and OSPF)
- Switching technologies include: VLAN, STP, TRUNKING, VTP, PVST, RSTP, and MSTP
- Implementing Inter-VLAN Routing on Layer2 & Layer3 switches, security features in a switched network
- Configuration of Link Aggregation with Ether Channel
- Implementing high availability by using HSRP, VRRP and GLBP
- Managing IP traffic with Access-Lists
- Scaling the Network with NAT and PAT
- IP Addressing, Sub netting and Route Summarization
- Upgrading IOS using TFTP Server & Password Recovery.
Additional Information
- ACHIEVEMENTS , "Best performer of the Month” Award in 2017. “Awarded for Employee of the year 2020 “Awarded for “Taking responsibilities” 2019
Certification
CCNA certified (ID: CSCO13495718)
Timeline
Subject Matter Expert
Microland Pvt Ltd
02.2019 - Current
NOC Engineer
Apna Tele Link Pvt Ltd
08.2015 - 01.2019
Backend Engineer
Apna Tele Link Pvt Ltd
03.2012 - 07.2015
Technical Trainer
ATS Computers
08.2010 - 02.2012
MCA - Computer And Information Sciences
Lovely Professional University
Bachelor of Science - IT
Guru Nanak Dev University