Varoon Singha
Manager-Learning and Development
Gurgaon
Summary
Proven leader in Learning & Development with a track record of driving performance improvements across organizations like Cars24, Reliance Jio,Flipkart. Expert in staff training, leveraging key performance indicators to exceed targets. Skilled in fostering cross-functional teamwork, demonstrated by innovative training strategies that enhance both employee skills and operational efficiency.
Overview
14
14
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Manager-Learning & Organizational Development
Cars24 Services Private Limited
Gurgaon
05.2022 - Current
- Managing entire Training Delivery through Classroom & Digital platforms for Pan India of more than 4000+ employees
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth
- Conducted competitive analysis to identify market trends and capitalize on emerging opportunities for growth
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives
- Developed strong company culture focused on employee engagement, collaboration, and continuous learning opportunities
- Achieved departmental goals by developing and executing strategic plans and performance metrics
- Accomplished multiple tasks within established timeframes
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments
- Defined clear targets and objectives and communicated to other team members
- Managed senior-level personnel working in marketing and sales capacities
- Established team priorities, maintained schedules and monitored performance
Manager-Learning & Development
Reliance Jio Infocomm Limited
Gurgaon
08.2020 - 04.2022
- Coached managers on effective techniques for providing constructive feedback during performance reviews leading to improved employee performance
- Managed Learning and Development budget, ensuring maximum return on investment in employee development initiatives
- Designed and executed leadership development programs, fostering culture of continuous growth and improvement
- Developed onboarding processes that streamlined new hire orientation and integration into company culture, reducing time-to-productivity rates
- Assessed employee skill gaps and developed targeted training interventions to close those gaps, improving overall performance levels
- Evaluated effectiveness of training programs through regular feedback sessions and data analysis, making adjustments as necessary to ensure optimal results
- Developed and maintained centralized Learning Management System, providing employees with easy access to relevant training materials and resources
- Increased employee engagement by creating customized training plans tailored to individual needs and goals
- Supervised team duties related to decision support and business intelligence for business users
- Managed 50+ individual projects simultaneously for product lifecycle development
- Managed new employee orientation training process for more than 5000+ employees each year
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness
- Conducted orientation sessions and organized on-the-job training for new hires
- Selected and assigned instructors to conduct specific training programs
- Drove departmental performance and achievement of service levels through focused team operational reviews, structured coaching, and managing to enterprise targets
- Created in-depth training manual for all employees
- Conducted training courses and prepared videos for long-term use
- Analyzed effectiveness of training programs at all levels and recommended updates
- Managed all exempt employee coaching, training, and performance improvement actions
Manager- Operations
RJSC Supply Chain Solutions Private Limited
Guwahati
08.2019 - 07.2020
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Established robust risk mitigation strategies to safeguard against potential operational challenges or disruptions.
- Led change management initiatives to drive organizational transformation without compromising employee morale or productivity levels.
Senior Executive-Training
Tata Sky Private Limited
Guwahati
11.2017 - 10.2018
- Trained and mentored 300+ new personnel hired to fulfill various roles
- Used in-house Tata play smart manager tool to design training for sales and service delivery employees and increase company retention and productivity rates by 30%
- Led team of trainers in development and implementation of customized training materials for various departments, resulting in improved efficiency and effectiveness
- Facilitated executive coaching sessions to support senior leaders in their career progression within company effectively
- Developed metrics-driven evaluation systems to measure training impact on organizational performance indicators effectively.
- Deliver and review training content (Technical and Soft Skill)
- Work closely with Audit team/operations team to identify gaps in training delivery
- Training as per schedule and strict certification of Area Service-In-charge & Managers
- Conducting FCAT test every month of all Service Managers regarding new technical process updates
- Discussion with VP(Service Delivery Head) and making road map for Performance Improvement Training
Customer Experience Coach
Flipkart Internet Private Limited
Guwahati
07.2015 - 10.2017
- Enhanced team performance by developing and implementing effective coaching strategies.
- Mentored assistant coaches to develop their leadership skills and improve their understanding of coaching strategies.
- Identifying training needs across levels through mapping of skills required for different roles and analysis of existing level of competencies
- Recognizing the potential areas for grooming employees through regular assessments and mentoring to develop appropriate modules; determining training needs & conducting programs to enhance efficiency in operations
- F2F training for blue collared employees
- Help in improving customer centric metrics
Sales Manager
Birla Sun Life Insurance Company Limited
Guwahati
01.2010 - 01.2011
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Managed team of 20 sales agents
- Developed comprehensive product knowledge, enabling tailored solutions for clients specific needs.
- Increased sales revenue by developing and implementing effective sales strategies.
- Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth for ULIP and Non-ULIP products
- Completed Yearly Target of 1 Cr in Q1(Apr-May-June) itself during FY2010-11 period.
Education
Bachelor in Engineering - Information Technology
Arya College of Engineering & IT
Jaipur 06.2005 - 06.2009
All India Senior School Certificate Examination - Science
Kendriya Vidyalaya
Jagiroad 05.2004 - 05.2005
Skills
Staff Training and Development
Performance Management
Process Improvement
Key Performance Indicators
Complex Problem-Solving
Sales Techniques
Cross-Functional Teamwork
Certification
Jio Six Sigma Professional
Timeline
Manager-Learning & Organizational Development
Cars24 Services Private Limited
05.2022 - Current
Jio Six Sigma Professional
01-2022
Manager-Learning & Development
Reliance Jio Infocomm Limited
08.2020 - 04.2022
Manager- Operations
RJSC Supply Chain Solutions Private Limited
08.2019 - 07.2020
Senior Executive-Training
Tata Sky Private Limited
11.2017 - 10.2018
Customer Experience Coach
Flipkart Internet Private Limited
07.2015 - 10.2017
Sales Manager
Birla Sun Life Insurance Company Limited
01.2010 - 01.2011
Bachelor in Engineering - Information Technology
Arya College of Engineering & IT
06.2005 - 06.2009
All India Senior School Certificate Examination - Science
Kendriya Vidyalaya
05.2004 - 05.2005