Summary
Overview
Work History
Education
Skills
Certification
Timeline
AdministrativeAssistant
Varoon Singha

Varoon Singha

Manager-Learning and Development
Gurgaon

Summary

Proven leader in Learning & Development with a track record of driving performance improvements across organizations like Cars24, Reliance Jio,Flipkart. Expert in staff training, leveraging key performance indicators to exceed targets. Skilled in fostering cross-functional teamwork, demonstrated by innovative training strategies that enhance both employee skills and operational efficiency.

Overview

14
14
years of professional experience
5
5
years of post-secondary education
1
1
Certification

Work History

Manager-Learning & Organizational Development

Cars24 Services Private Limited
Gurgaon
05.2022 - Current
  • Managing entire Training Delivery through Classroom & Digital platforms for Pan India of more than 4000+ employees
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth
  • Conducted competitive analysis to identify market trends and capitalize on emerging opportunities for growth
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives
  • Developed strong company culture focused on employee engagement, collaboration, and continuous learning opportunities
  • Achieved departmental goals by developing and executing strategic plans and performance metrics
  • Accomplished multiple tasks within established timeframes
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments
  • Defined clear targets and objectives and communicated to other team members
  • Managed senior-level personnel working in marketing and sales capacities
  • Established team priorities, maintained schedules and monitored performance

Manager-Learning & Development

Reliance Jio Infocomm Limited
Gurgaon
08.2020 - 04.2022
  • Coached managers on effective techniques for providing constructive feedback during performance reviews leading to improved employee performance
  • Managed Learning and Development budget, ensuring maximum return on investment in employee development initiatives
  • Designed and executed leadership development programs, fostering culture of continuous growth and improvement
  • Developed onboarding processes that streamlined new hire orientation and integration into company culture, reducing time-to-productivity rates
  • Assessed employee skill gaps and developed targeted training interventions to close those gaps, improving overall performance levels
  • Evaluated effectiveness of training programs through regular feedback sessions and data analysis, making adjustments as necessary to ensure optimal results
  • Developed and maintained centralized Learning Management System, providing employees with easy access to relevant training materials and resources
  • Increased employee engagement by creating customized training plans tailored to individual needs and goals
  • Supervised team duties related to decision support and business intelligence for business users
  • Managed 50+ individual projects simultaneously for product lifecycle development
  • Managed new employee orientation training process for more than 5000+ employees each year
  • Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness
  • Conducted orientation sessions and organized on-the-job training for new hires
  • Selected and assigned instructors to conduct specific training programs
  • Drove departmental performance and achievement of service levels through focused team operational reviews, structured coaching, and managing to enterprise targets
  • Created in-depth training manual for all employees
  • Conducted training courses and prepared videos for long-term use
  • Analyzed effectiveness of training programs at all levels and recommended updates
  • Managed all exempt employee coaching, training, and performance improvement actions

Manager- Operations

RJSC Supply Chain Solutions Private Limited
Guwahati
08.2019 - 07.2020
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Established robust risk mitigation strategies to safeguard against potential operational challenges or disruptions.
  • Led change management initiatives to drive organizational transformation without compromising employee morale or productivity levels.

Senior Executive-Training

Tata Sky Private Limited
Guwahati
11.2017 - 10.2018
  • Trained and mentored 300+ new personnel hired to fulfill various roles
  • Used in-house Tata play smart manager tool to design training for sales and service delivery employees and increase company retention and productivity rates by 30%
  • Led team of trainers in development and implementation of customized training materials for various departments, resulting in improved efficiency and effectiveness
  • Facilitated executive coaching sessions to support senior leaders in their career progression within company effectively
  • Developed metrics-driven evaluation systems to measure training impact on organizational performance indicators effectively.
  • Deliver and review training content (Technical and Soft Skill)
  • Work closely with Audit team/operations team to identify gaps in training delivery
  • Training as per schedule and strict certification of Area Service-In-charge & Managers
  • Conducting FCAT test every month of all Service Managers regarding new technical process updates
  • Discussion with VP(Service Delivery Head) and making road map for Performance Improvement Training

Customer Experience Coach

Flipkart Internet Private Limited
Guwahati
07.2015 - 10.2017
  • Enhanced team performance by developing and implementing effective coaching strategies.
  • Mentored assistant coaches to develop their leadership skills and improve their understanding of coaching strategies.
  • Identifying training needs across levels through mapping of skills required for different roles and analysis of existing level of competencies
  • Recognizing the potential areas for grooming employees through regular assessments and mentoring to develop appropriate modules; determining training needs & conducting programs to enhance efficiency in operations
  • F2F training for blue collared employees
  • Help in improving customer centric metrics

Sales Manager

Birla Sun Life Insurance Company Limited
Guwahati
01.2010 - 01.2011
  • Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
  • Managed team of 20 sales agents
  • Developed comprehensive product knowledge, enabling tailored solutions for clients specific needs.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth for ULIP and Non-ULIP products
  • Completed Yearly Target of 1 Cr in Q1(Apr-May-June) itself during FY2010-11 period.

Education

Bachelor in Engineering - Information Technology

Arya College of Engineering & IT
Jaipur
06.2005 - 06.2009

All India Senior School Certificate Examination - Science

Kendriya Vidyalaya
Jagiroad
05.2004 - 05.2005

Skills

Staff Training and Development

Certification

Jio Six Sigma Professional

Timeline

Manager-Learning & Organizational Development

Cars24 Services Private Limited
05.2022 - Current

Jio Six Sigma Professional

01-2022

Manager-Learning & Development

Reliance Jio Infocomm Limited
08.2020 - 04.2022

Manager- Operations

RJSC Supply Chain Solutions Private Limited
08.2019 - 07.2020

Senior Executive-Training

Tata Sky Private Limited
11.2017 - 10.2018

Customer Experience Coach

Flipkart Internet Private Limited
07.2015 - 10.2017

Sales Manager

Birla Sun Life Insurance Company Limited
01.2010 - 01.2011

Bachelor in Engineering - Information Technology

Arya College of Engineering & IT
06.2005 - 06.2009

All India Senior School Certificate Examination - Science

Kendriya Vidyalaya
05.2004 - 05.2005
Varoon SinghaManager-Learning and Development