Varsha Sinha
New Delhi
Summary
With over 8 years of experience, a results-driven professional specializing in escalation, account, and project management. Excels in managing change, driving contract renewals, and fostering business growth through effective project execution and business reviews. Has a reputation for building strong client relationships, identifying improvement opportunities, and aligning customer needs with business objectives.
Overview
9
9
years of professional experience
2017
2017
years of post-secondary education
5
5
Certifications
Work History
Customer Success Manager
Commvault Systems (India) Pvt. Ltd
04.2024 - Current
- Lead the seamless adoption and implementation of Commvault solutions across a diverse portfolio of accounts, with a focus on driving customer success and long-term value
- Collaborate closely with customers to identify key success initiatives that accelerate their time to value, while developing and executing tailored implementation plans
- Monitor account health and key metrics to ensure continued success and prevent churn
- Work alongside customer-facing account teams and executives to develop and execute strategic plans that align with customer goals, ensuring successful outcomes and sustained value
- Achieve renewal and expansion goals, meeting financial targets set by leadership
- Ensure customers meet their time-sensitive goals
- Anticipate risks and work with leadership to develop solutions, including contract or product changes, and additional team support
Devops/Cloud Engineer
Commvault Systems (India) Pvt. Ltd
12.2020 - 04.2024
- Conducted training sessions with customers to demonstrate software updates, new systems and hardware
- Handling and managing the issues related to all connected infrastructure, HPE, Nutanix, Citrix, AWS, Azure, Kubernetes
- Responding to the unique challenges of delivering and maintaining cloud based software
- This includes troubleshooting live production environments, minimizing downtime, taking system backups and responding to client-reported issues
- Responsible for S3 buckets creation, policies and the IAM role based policies
- Experience with issues related to Active Directory, SQL databases and other application related backups
Technical Solutions Consultant
Hewlett Packard Enterprise
09.2016 - 11.2020
- Troubleshooting break-fix and deployment issues with Simplivity Nodes
- Experience in handling multiple scenarios such as initial deployment and configuration, capacity management and network related issues in production environment
- Primarily working on Storevirtual and VSA technologies based on software defined storage
- Possess strong knowledge in identifying and resolving issues with RAID, storage, networking and HPE management tools
Education
B.Tech - Electronics and Communication Engineering
Krishna Engineering College
Ghaziabad, U.P06-2016
Skills
- Strategic Planning and Execution
- Cross-functional Collaboration
- Risk Analysis
- Renewals
- AWS
- Azure
- GCP
- Kubernetes
- Project Management
- Customer Relationship Building
- Salesforce
- Gainsight
- Skill
- Customer relationship building
- Customer retention
- Customer account management
Accomplishments
- Winner of Silver Award in appreciation of Contribution to the Team, 01/01/25
- Winner of Quarterly Manager Awards multiple times for overall contribution, 01/01/23
- Awarded for training and mentoring new joiners in AWS, 01/01/22
Certification
Certified ScrumMaster (CSM) - Scrum Alliance.
Timeline
Customer Success Manager
Commvault Systems (India) Pvt. Ltd
04.2024 - Current
Devops/Cloud Engineer
Commvault Systems (India) Pvt. Ltd
12.2020 - 04.2024
Technical Solutions Consultant
Hewlett Packard Enterprise
09.2016 - 11.2020
B.Tech - Electronics and Communication Engineering
Krishna Engineering College
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