Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Varsha Anand

Data Analyst

Summary

Analytical Data Analyst with solid background in data analysis and business intelligence. Known for translating complex data sets into actionable business insights and contributing to strategic decision-making processes. Demonstrated expertise in statistical analysis and data visualization.

Overview

10
10
years of professional experience
4
4
years of post-secondary education
5
5
Certifications

Work History

Consultant

Capgemini
Noida
11.2020 - Current
  • Collaborated with cross-functional teams to gather and analyze business requirements, improving project efficiency
  • Troubleshot IT issues for MCD UK and Ireland staff and stores, reducing average resolution time
  • Provided consultation on Active Directory troubleshooting and ITIL access management using ServiceNow, enhancing system reliability
  • Working with Power BI for data visualization and analytics
  • Developing data analysis solutions for business insights
  • Managed client relationships through regular check-ins and updates on project progress.

Quality Analyst / Query Building / Speech Analyst

R Systems International
Noida
01.2016 - 01.2020
  • Conducted query building for Time Warner Cable, improving query accuracy
  • Analyzed account receivable data for M, optimizing revenue management processes
  • Worked on Anagram [Speech Analytics Tool], improving speech recognition accuracy

Feedback Management

Gemini Info-Services Pvt Ltd
Noida
08.2015 - 10.2016
  • Provided technical support to customers, utilizing data analysis to diagnose and resolve issues efficiently, and increasing customer satisfaction
  • Conducted feedback analysis to identify customer pain points and drive improvements in service delivery, reducing complaint rates
  • Streamlined communication channels for improved customer interactions and feedback management.
  • Evaluated performance new equipment provided feedback management possible improvements product offerings.

Education

Btech Computer Science - Btech CSE

Lovely Professional University
Phagwara, IN-PB
08.2011 - 05.2015

Skills

Certification

Google Data Analytics Professional Certificate, 04/24

Accomplishments

Walmart Sales Forecasting
  • Conducted exploratory data analysis (EDA) on Walmart sales data.
  • Identified trends, seasonality, and key factors impacting sales.
  • Built predictive models to forecast weekly sales using Python.
Purchase Data Case Study (IIT Madras/Intellipaat Capstone Project)
  • Performed detailed EDA and statistical testing on customer purchase data.
  • Investigated spending behavior based on gender, age groups, and product categories.
  • Used Python for data cleaning, hypothesis testing, and visualization.
  • Delivered insights such as age-wise spending patterns and product-category influence.
Generative AI-Based Chatbot
  • Developed a chatbot using LangChain and fine-tuned LLM models.
  • Integrated vector search and RAG techniques to enhance response accuracy.
  • Designed modular code to ensure scalability and maintainability.
Netflix Recommendation System
  • Built a recommendation engine using collaborative filtering techniques.
  • Processed and analyzed Netflix user data to suggest personalized content.
  • Deployed the model using Streamlit for an interactive user experience.
HR Analytics Dashboard – Employee Attrition Analysis (IIT Madras/Intellipaat Capstone Project)
  • Built an interactive Power BI dashboard using employee data.
  • Analyzed attrition, demographics, and performance metrics to derive actionable insights.
  • Utilized data transformations and DAX to enhance visual storytelling.

Timeline

Consultant

Capgemini
11.2020 - Current

Quality Analyst / Query Building / Speech Analyst

R Systems International
01.2016 - 01.2020

Feedback Management

Gemini Info-Services Pvt Ltd
08.2015 - 10.2016

Btech Computer Science - Btech CSE

Lovely Professional University
08.2011 - 05.2015
Varsha AnandData Analyst