Varsha Bachani
Ajmer
Summary
A passionate and dedicated professional with a strong background in front office operations, guest relations, customer service, and sales. I thrive in dynamic, fast-paced environments where I can leverage my organizational skills, problem-solving abilities, and attention to detail. Known for handling multiple tasks efficiently while delivering top-tier service, I consistently go the extra mile to ensure client satisfaction. I'm a reliable team player committed to creating positive guest experiences and open to roles where I can make a meaningful impact and continue growing in customer-focused industries.
Overview
2
2
years of professional experience
Work History
Front Office Agent
The ritz carlton pune
Pune
02.2025 - 09.2025
- Handled check-ins, check-outs, cashiering, and guest arrivals/departures
- Managed IRD orders, reservations, calls, and emails via AYS
- Ensured seamless coordination across departments for guest requests
- Updated GXP and addressed guest concerns with effective service recovery
- Responded promptly to guest inquiries, providing information on services and amenities.
- Handled guest complaints professionally, ensuring satisfaction and comfort during stays.
- Followed up with customers after their stay to ensure satisfaction levels remained high.
- Greeted guests upon arrival and provided assistance with check-in procedures.
- Processed payments for room charges, incidentals, and other fees.
Front Office Associate
Courtyard by Marriot Hebbal
Bengaluru
01.2024 - 12.2024
- Managed telephone operations and assisted guests with inquiries.
- Handled check-in/check-out processes efficiently.
- Provided excellent customer service and resolved guest concerns.
- Built strong guest relations through personalized assistance.
- Processed payments and maintained accurate billing records.
- Greeted and assisted guests, ensuring a smooth stay experience.
Industrial Trainee
JW Marriott
Chandigarh
07.2023 - 11.2023
- Training in all the 4 core departments
Education
Bachelor's degree - Hotel & Hospitality Management
Chandigarh University
Gharuan, Punjab, India12th -
National India Open School
10th -
Meditative Saint Public School
Ajmer, RajasthanSkills
- Guest relations & Customer Service
- Time management
- Cash handling
- Cash handling experience
- Inventory support
- Reception duties
- Reservation management
- Customer service
Extracurricular events
- Secured 1st place at national championship of karate, Bhopal
- Secured 3rd place in state tournament in gymnastics, Udaipur
Certifications and awards
- Winner- Guest Voice Champ Award, 03/31/24
- Outstanding Associate FOH, 02/29/24
- Appreciation Letters from JW Marriott Chandigarh
- Online certificate course in 'Time and Stress Management', Saylor
- Online certificate in Organizational Culture, Diversity and Ethics
- Ab Initio Certificate Course in Hospitality Industry
Training
JW Marriott, Chandigarh, India, 07/01/23, 11/30/23, Training in all the 4 core departments.
Languages
1,C2,1,C2
References
Available on request
Languages
Hindi
First Language
English
Proficient
C2
Timeline
Front Office Agent
The ritz carlton pune
02.2025 - 09.2025
Front Office Associate
Courtyard by Marriot Hebbal
01.2024 - 12.2024
Industrial Trainee
JW Marriott
07.2023 - 11.2023
Bachelor's degree - Hotel & Hospitality Management
Chandigarh University
12th -
National India Open School
10th -
Meditative Saint Public School