I have been working as a Team Leader with experience in directing activities of workgroups, developing strategies, providing training, goals setting, and obtaining team feedback. Core strength area includes interpersonal and communication skills.
Overview
2
2
years of post-secondary education
10
10
years of professional experience
Work History
Team Leader - Training and Employee Lifecycle
Xor Labs
Greater Noida, Uttar Pradesh
11.2015 - Current
Budgeting, Planning, Execution and Delivery of training
Training Needs and Analysis
Delivery of training in Communication skills, Behavioral skills, Business ethics and Leadership
Developing Train the Trainer and feedback program
Performed duties in accordance with POSH act with applicable rules, policies and regulatory guidelines to promote safe working environment.
Research and implementation of new initiatives to develop, promote and guard the company culture
Devised hiring and recruitment policies
Directed job fairs and campus recruitments to bring in local talent for long term and seasonal positions.
Supported the organization staff by establishing a recruitment and interviewing program; counseling managers on candidate selection; conducting and analyzing exit interviews; and recommending changes
Interview preparedness program on core values and feedback
Advised decision-makers on complex and confidential matters ranging from performance management to employee relations strategies
Implemented standardized programs and policies, driving smooth operations, employee retention and engagement
Managing new hire induction, orientation, on-boarding and training
Conducting company-wide quarterly town hall meetings
Planning and overseeing the monthly employee engagement programs
Career Development Trainer
Accenture
Bangalore, Karnataka
11.2009 - 11.2012
Voice and Accent trainer
Participation in trainer reviews
Creation, updation and delivery of training content for a UK based insurance process
Training Team Leader Pre-Board Screening Officer at GardaWorld Protective Services CATSATraining Team Leader Pre-Board Screening Officer at GardaWorld Protective Services CATSA
<ul><li>Advised 20+ leaders on complex employee relations issues like performance management and workplace investigations, ensuring full compliance with Panamanian labor law and minimizing legal risks.</li><li>Keeping an Open-Door policy for the employees. Investigations regarding employee issues and complaints. Collaboration with the Security and Employee Relations departments in investigations.</li><li>Review and approval of disciplinary actions. Completed more than 500 terminations according to Panamanian labor law.</li><li>Requesting, reviewing and approving of HRIS updates, transfers, benefits payments, intercompany and schedules changes.</li><li>Led the foreigner workers contract terminations according to the established Labor Law and company policies.</li><li>Participated in the Health and Safety Committee and inspections of the Social Insurance Institution, obtaining a passing score on every inspection. Developed the accidents events guidelines and form.</li><li>Participated in projects and tasks together with other areas such as HRIS and HR Corporate, for instance, the creation of the employee knowledge database to feed the chatbot for employees questions/answers.</li><li>Reporting and KPIs examination, including attrition and exit interviews results.</li><li>Review of policies, guidelines and procedures. Creation and updates of processes and control spreadsheets such as job abandonment process and form and the Oracle Manager Self Service control.</li><li>Implemented the onboarding program for new hires.</li><li>Developed HR Topics training plan for Operations staff.</li><li>Provided on the job training to the local HR members, developing skills and empowering the team.</li><li>Managed the HR providers purchase orders and payment requests.</li><li>Maintained close collaboration with the payroll department on claims and other employees inquiries, as well as support with compliance documents.</li></ul> at ALORICA<ul><li>Advised 20+ leaders on complex employee relations issues like performance management and workplace investigations, ensuring full compliance with Panamanian labor law and minimizing legal risks.</li><li>Keeping an Open-Door policy for the employees. Investigations regarding employee issues and complaints. Collaboration with the Security and Employee Relations departments in investigations.</li><li>Review and approval of disciplinary actions. Completed more than 500 terminations according to Panamanian labor law.</li><li>Requesting, reviewing and approving of HRIS updates, transfers, benefits payments, intercompany and schedules changes.</li><li>Led the foreigner workers contract terminations according to the established Labor Law and company policies.</li><li>Participated in the Health and Safety Committee and inspections of the Social Insurance Institution, obtaining a passing score on every inspection. Developed the accidents events guidelines and form.</li><li>Participated in projects and tasks together with other areas such as HRIS and HR Corporate, for instance, the creation of the employee knowledge database to feed the chatbot for employees questions/answers.</li><li>Reporting and KPIs examination, including attrition and exit interviews results.</li><li>Review of policies, guidelines and procedures. Creation and updates of processes and control spreadsheets such as job abandonment process and form and the Oracle Manager Self Service control.</li><li>Implemented the onboarding program for new hires.</li><li>Developed HR Topics training plan for Operations staff.</li><li>Provided on the job training to the local HR members, developing skills and empowering the team.</li><li>Managed the HR providers purchase orders and payment requests.</li><li>Maintained close collaboration with the payroll department on claims and other employees inquiries, as well as support with compliance documents.</li></ul> at ALORICA