Varsha David
Gurgaon,Haryana
Summary
Reliable Customer Service Executive talented at sustaining lasting client relationships. Dedicated to boost company's success through attention to detail and drive for excellence. Proven ability to raise customer satisfaction rates by improving internal processes.
Overview
7
7
years of professional experience
Work History
Customer Service Executive
BLS International Service Pvt Ltd
Gurgaon, Haryana
01.2023 - Current
- Maintained excellent customer relationships by efficiently solving queries, complaints and issues.
- Took ownership of enquiries, effectively handling any customer issues to ensure suitable resolutions for customers.
- Addressed complex customer complaints transferred by the team, skillfully solving in an efficient and effective manner to maintain customer satisfaction.
- Achieved appreciation for service delivery and quality targets.
- Responded to customer emails with accurate, professional replies.
Associate
Bright Lifecare Pvt. Ltd. (Health Kart)
Gurgaon, Haryana
07.2021 - 04.2022
- Excellent communication (Calls/mails) and problem-solving skills.
- Tracking and reporting shipment delays with reasons.
- Helping customers/callers with our product related queries.
Catalogue Specialist
Mattsenkumar Services Pvt. Ltd
Gurgaon, Haryana
03.2018 - 03.2021
- Populating and proposing content for the product catalog on Flipkart websites.
- Interacting and coordinating with vendors and manufacturers to help ensure a smooth data flow.
- Participating in the identification and correction of catalog errors; investigating catalog related complaints.
- Creating reports regarding works received and work performed.
- Resolving problems that appear on the supply chain & help improve inventory health.
- Identifying possible improvements in the process you work on and suggesting ways of implementation for the needed change.
- Handled the day-to-day volume of the assigned tasks and ensuring that the quality standards are met.
Education
B.A -
St. John's College
Skills
- Active listening
- Client engagement
- Upselling and cross-selling
- Data analysis
- Interpersonal communications
Languages
- English
- Hindi
Timeline
Customer Service Executive
BLS International Service Pvt Ltd
01.2023 - Current
Associate
Bright Lifecare Pvt. Ltd. (Health Kart)
07.2021 - 04.2022
Catalogue Specialist
Mattsenkumar Services Pvt. Ltd
03.2018 - 03.2021
B.A -
St. John's College
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