Proven expertise in the Quality Assurance field with more than 5 years of experience at LTIMindtree. Recognized for consistently resolving issues, elevating customer satisfaction levels, and implementing operational improvements. Excelled in a highly collaborative work environment, finding solutions to challenges and focused on customer satisfaction. Demonstrated expertise in delivering quality customer requirements using different tools. Proficiently led operations while delivering UAT customer support. Utilizing analytical problem-solving abilities, demonstrating keen judgement, and exhibiting a meticulous nature in tasks. Demonstrated leadership by supervising a team of 5 QA professionals, excelling in client-focused solutions and efficient defect tracking with JIRA. Proven track record in delivering high-quality deliverables.
Contributed as a Test Engineer for a team of 20 members in the Storage domain. Specialized in Quality Assurance for VERITAS Desktop and Laptop Option, focusing on backup and restore functionalities for clients in Singapore and VERITAS.
Successfully managed and supervised a team of 5 QA professionals in the role of Test-Lead over a 6-month period.