Varsha Gupta
Varanasi
Summary
A management professional with a degree and good I.T. knowledge. I have an experience of more than 3 years in Administration, Co-ordination, Office execution, Team building marketing, direct sales, channel sales, B2B, corporate sales, admin and co-ordination. I am person with good logic and performer under stress. I look forward to work with an organization where I can explore in the industry.
Overview
7
7
years of professional experience
Work History
Center Manager/Center administration
Mom's belief learning center
04.2023 - Current
- Applied performance data to evaluate and improve operations target current business conditions and forecast needs.
- Directed work of [Client Service] teams to deliver exceptional client experiences.
- Directed daily operations at busy Client Support.
- Negotiated prices and services with customers and vendors to decrease expenses and increase profit.
Customer Service Manager
Kanak Elite
05.2021 - 04.2023
- Followed through with client requests to resolve problems.
- Addressed potential cancellations and offered catered solutions to retain accounts.
- Took ownership of customer issues and followed problems through to resolution.
- Generated customer satisfaction surveys to analyze results into action plans.
- Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.
- Developed and offered unique discount options to drive interest in new product lines.
- More than 1000 Clients handle in a month and give the satisfactory reply and resolve the issue.
CRM Manager
Naandi Foundation
03.2018 - 04.2021
- JOB ROLE:
- Managing conflict, difficult people and situations
- To establish from conflicting to cooperative relationships with openness and trust.
- Leadership and delegation
- Personal Organization time management and scheduling the day.
- Vendor management.
- To maintain Organization records on company software.
- Quality checking of NKC staff.
- To attend Learning & development and Sessions
- Take note of the problems of residents and provide them with solutions with the support of management.
- All basic tasks related to the profile.
- CRM for more than 10 projects under Naandi Foundation as NKC, MPS, & MPC Etc.
Shine City
Customer Relationships Manager
05.2017 - 04.2018
- Handled incoming mail, bills and invoices and completed appropriate actions.
Education
High School Diploma -
UP BOARD
CCC -
NIELIT
MBA - HR, Public Relation
Gautam Buddha Technical University
Uttar Pradesh05.2022
Bachelor of Science - Computer Applictaion
AAIDU
05.2018
Skills
- Business Development
- Team Management
- Customer Relationship Management (CRM)
- Team Building
- Management
- Team Leadership
- Up selling
- Operations Management
- Vendor Management
- Sales Management
- Leadership
- Business Strategy
Eligible To Work
India
Timeline
Center Manager/Center administration
Mom's belief learning center
04.2023 - Current
Customer Service Manager
Kanak Elite
05.2021 - 04.2023
CRM Manager
Naandi Foundation
03.2018 - 04.2021
Shine City
Customer Relationships Manager
05.2017 - 04.2018
High School Diploma -
UP BOARD
CCC -
NIELIT
MBA - HR, Public Relation
Gautam Buddha Technical University
Bachelor of Science - Computer Applictaion
AAIDU
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