VARSHA KASHYAP

• Manager (Ayushman Pradhan-Mantri Jan Arogya Yojana):

Managing and optimizing 24/7 operations of the Ayushman Bharat Kendra, which involves supervising Pradhan Mantri Arogya Mitras (PMAMs) and Multi-Tasking Staff (MTS).

Driving revenue generation by successfully increasing beneficiary admissions under AB-PMJAY and streamlining associated processes from admission to claim finalization.

Supervising and monitoring the performance of Pradhan Mantri Arogya Mitras (PMAMs), including preparing duty rosters to ensure the seamless operation of the Ayushman Suvidha Kendra (ASK).

Developing and implementing Standard Operating Procedures (SOPs) for AB-PMJAY across various departments, ensuring efficient and smooth workflow.

Maintaining daily comprehensive reports on AB-PMJAY entitled beneficiaries admitted across diverse hospital departments.

Monitoring and managing patient progress from admission through claim processing, consistently adhering to data privacy and confidentiality standards.

Preparing and managing accurate records and reports for Claim Processing Department (CPD) inquiries, and drafting detailed communications for rejected and special cases in collaboration with the MSWO in-charge, State Health Authority (SHA), and National Health Authority (NHA).

Delivering comprehensive training to staff on standard treatment guidelines and Health Benefits Packages for procedures covered under the scheme, enhancing compliance and service quality.

Organizing and facilitating high-profile events, including press conferences, workshops, seminars, and a German delegate visit, for the successful implementation of the AB-PMJAY scheme at AIIMS Delhi.

• Manager (COVID Vaccination Program):

Provided comprehensive oversight of process execution for the COVID vaccination initiative.

Supervised Patient Care Coordinators (PCCs) and Data Entry Operators (DEOs), ensuring efficient workflow and accurate record-keeping.

Interacted with healthcare providers to facilitate and ensure patient treatment requirements were met throughout the vaccination process.

Educated patients and their families regarding social service programs and maintained records of case management activities related to vaccination.

Oversaw the overarching management of the COVID vaccination initiative from planning to execution.

Established appropriate planning and execution strategies for the COVID vaccination facility, ensuring smooth operations and and patient flow.

Conducted comprehensive training for all staff members regarding the COWIN Portal and the overall implementation of the vaccination program in AIIMS.

Managed VIP handling and maintained daily vaccination records categorized as per government guidelines.

• Patient care Manager (Out Patient Department):

Supervised and mentored Patient Care Coordinators (PCCs) and Data Entry Operators (DEOs), fostering a high-performance team environment.

Liaised extensively with healthcare providers to facilitate and ensure the timely fulfillment of patient treatment requirements.

Oversees the day-to-day operations of the Outpatient Department, ensuring seamless patient flow from registration to consultation.

Managed optimal allocation of clinical and administrative resources (staff, consultation rooms, equipment) to meet patient demand and departmental objectives.

Managed, supervised, and mentored a diverse team of clinical (doctors, nurses) and administrative staff, including Patient Care Coordinators and Data Entry Operators.

Implemented queue management systems and appointment reminder protocols to minimize patient wait times and enhance their overall experience.

Promptly addressed patient queries, concerns, and complaints, striving for satisfactory resolutions and continuous service improvement.

Maintained accurate and comprehensive records, generating regular reports on departmental operations, patient statistics, and key performance indicators (KPIs).

• Floor Coordinator (In Patient Department):

Coordinated interdisciplinary teams, collaborating effectively with physicians, nurses, and other departmental personnel to ensure seamless patient care.

Ensured the delivery of high-quality services by establishing and enforcing protocols for managing both clinical and non-clinical aspects of the assigned ward or floor.

Oversaw daily operations and maintained robust communication channels between floor staff and senior management.

Managed comprehensive international patient coordination, providing end-to-end support from the day of admission through discharge, ensuring a smooth experience.

Generated detailed reports to monitor patient admissions and tracked the discharge process, including handling complex claim documents for panel patients (e.g., CGHS, ECHS).

Provided patients with thorough orientation regarding their rooms and the ward upon admission, enhancing patient comfort and understanding.

Contributed to quality improvement initiatives through active participation in and application of NABH and JCI quality training, ensuring adherence to national and international healthcare standards.

Executive-Operation Guest Care:

Managed and optimized billing processes for outpatient services, ensuring strict adherence to guidelines and compliance.

Reviewed medical records and clinical documentation to accurately assign diagnosis and procedure codes for billing.

Resolved patient queries related to billing, insurance, and charges, providing clear and comprehensive explanations.

Maintained accurate billing records, prepared performance reports, and collaborated with management to enhance billing processes.

Delivered exceptional customer service to patients, addressing concerns and providing robust support with billing inquiries.

Identified and implemented process improvements to optimize billing efficiency and accuracy.

Ensured preparedness and coordinated rapid responses to medical emergencies and critical incidents on the floor.

Generated and analyzed comprehensive daily, weekly, and monthly reports on patient census, staffing, incidents, and key quality metrics for hospital management.

Monitored and managed inventory of medical supplies, equipment, and linen, initiating requisitions as needed to maintain operational readiness.

Monitored resource utilization across departments to ensure cost-effective operations without compromising patient care.

Facilitated seamless patient flow from admission to discharge, ensuring comfort and clear communication at every stage.

Acted as a primary point of contact for patient feedback and complaints, implementing swift resolutions to enhance guest satisfaction.

Coordinated with various departments (e.g., admissions, nursing, allied health) to ensure a holistic and positive patient experience.

Provided orientation to new patients and families regarding hospital services, policies, and facilities.

Updated patient charts with data such as medications, vital charts and nurses notes to keep records current and support accurate treatments.

Assessed patients to determine individual needs and develop care plans in coordination with multidisciplinary healthcare professionals.

Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.

Administered medications via oral, IV, and intramuscular injections and monitored responses. Delivering fundamental nursing care to all patients.

Assisted in patient care coordination, ensuring timely communication between departments.

Supported implementation of electronic health record systems to enhance data accuracy and accessibility.

Participated in on-the-job training, working closely with supervisors and coworkers.