Varsha K M
Kozhikode
Summary
Motivated Learning Operations Associate with expertise in Learning and Development and Service Industry. Skilled in managing training events, deploying eLearning through CSOD, handling user queries, testing content, and maintaining training records. Seeking challenging opportunities where I can fully use my skills and experience to contribute effectively to training operations and workflow support.
Overview
5
5
years of professional experience
Work History
Learning Operations Associate
Accenture
08.2024 - Current
- Streamlined training processes and increased employee engagement through effective management of Cornerstone's LMS features.
- Managed end-to-end learning operations using Cornerstone OnDemand based on client-provided training details.
- Created in-person and virtual training sessions to facilitate diverse learning methods.
- Maintained and updated learner records and course information within CSOD for accuracy.
- Responded to learner queries and support requests, ensuring timely resolutions.
- Scheduled training sessions in CSOD while keeping session details current.
- Provided meeting links to registered users for VILT trainings, enhancing accessibility.
- Generated customized reports that offered actionable insights for improved decision-making.
Process Associate/ SME
Tata consultancy Services
03.2020 - 05.2024
- Managed continuous operations and maintenance of Learning Management System (LMS).
- Ensured timely delivery of all project deliverables within turnaround time (TAT).
- Resolved client IT tickets through ServiceNow and email, maintaining rejection tracker and error logs.
- Created and managed events, deployed online courses using learning requests and CSOD.
- Trained new team members, mentored associates, and conducted knowledge sessions.
- Performed quality checks on new associates' requests, providing detailed feedback on errors.
- Handled end-to-end development, managed client dashboards, and contributed innovative solutions.
- Reviewed data in CSOD, LR, and ServiceNow to ensure compliance with policies.
Education
BACHELOR OF BUSINESS ADMINISTRATION - Human Resources Development
College of Applied Science Thamarassery
Thamarassery, Calicut05-2019
XII - COMMERCE WITH COMPUTER APPLICATION
Palora Higher Secondary School
Ulliyery, Kozhikode03-2016
SSLC -
Palora Higher Secondary School
Ulliyery, Kozhikode03-2014
Skills
- Cornerstone on demand
- Learning request
- ServiceNow
- Microsoft Excel
- Microsoft Word
- Workday
Additional Information
Achievements and awards (TCS):
Contextual Master Award, 07/17/23
Star of the Month Award, 06/12/23
Service & Commitment Award, 03/13/23
Elevate Wings Award, 08/2023, WINGS 1: Business Skills Track 1 Assessment, 08/2023
Achievements (Accenture):
Sublevel movement: got promotion to 12.2 from 12.1, 06/01/25
Language
- English
- Malayalam
- Tamil
Timeline
Learning Operations Associate
Accenture
08.2024 - Current
Process Associate/ SME
Tata consultancy Services
03.2020 - 05.2024
BACHELOR OF BUSINESS ADMINISTRATION - Human Resources Development
College of Applied Science Thamarassery
XII - COMMERCE WITH COMPUTER APPLICATION
Palora Higher Secondary School
SSLC -
Palora Higher Secondary School
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