Varsha Kumari Nayak
Bhubaneswar
Summary
Customer Relationship Manager with extensive experience in CRM database management and client onboarding at Nawah. Proven ability to convert customer feedback into effective strategies that boost satisfaction and loyalty. Recognized for exceptional productivity and efficiency in fast-paced environments, leveraging strong communication and problem-solving skills to enhance customer relationships.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Customer Relationship Manager
Nawah
02.2023 - Current
- Cultivated strong relationships with customers by providing personalized attention.
- Provided technical support for customers when needed.
- Responded promptly to emails, phone calls, and other forms of communication from customers.
- Developed strategies to improve customer service processes.
- Created and managed customer relationship management databases.
- Generated reports on customer feedback and identified areas of improvement.
- Resolved customer complaints in a timely manner.
- Managed crisis communications, turning dissatisfied customers into brand advocates.
- Streamlined customer onboarding processes to improve first impressions and long-term satisfaction.
- Prepared and presented regular reports on customer relationship activities and outcomes to senior management.
- Established and maintained CRM databases, ensuring data accuracy and compliance.
Counsellor
IDP Bhubaneshwar
Bhubaneshwar
06.2022 - 02.2023
- Provided counseling services to international students regarding academic performance, career development, personal issues, and cultural adjustment.
- Created a comprehensive library of resources available to international students including job postings, housing listings, and health insurance information.
- Responded promptly to inquiries from prospective applicants regarding admission requirements or program offerings.
- Advised on immigration regulations related to visas and extensions for international students.
- Supported visa application processes by providing documentation required by embassies or consulates.
- Maintained up-to-date records of student contacts to ensure accurate tracking of student progress.
Sr. Student Counselor
Global IC
10.2015 - 06.2022
- Organized social events designed to foster relationships between domestic and international students.
- Organized workshops related to cross-cultural communication strategies and study abroad programs.
- Conducted intake interviews with international students to assess their academic and career goals.
- Assisted in the coordination of visa applications for new international students.
- Planned and conducted orientation programs and group conferences to promote adjustment of individuals to new life experiences.
- Referred to tests, records and interviews to evaluate students' or individuals' abilities and interests.
- Advised students on course selection and academic pathways.
- Observed students during classroom activities to evaluate students' performance, behavior and social development.
Hr Executive
Kannelite Facility Management
10.2011 - 08.2015
Associate
Wipro Technologies
09.2010 - 06.2011
Intern
STEEL AUTHORITY OF INDIA LIMITED
Gua
09.2010 - 10.2010
- For conducting the research project sample size of 9 H.O.Ds participated. The information regarding the project research was collected through the questionnaire formed by me which was filled by all H.O.D’s of SAIL, GUA.
Education
Master of Business Administration - HRM specialization
International School Of Business and Research
BangaloreBachelor - Computer Application
Birla Institute Of Technology
RanchiIntermediate - Science (MPC)
Ranchi University
Matriculation -
D.A.V. Public School
GuaSkills
- Proficiency with MS Word
- Client onboarding
- CRM database management
- Customer relationship management
- Onboarding processes
- Data analysis
- CRM software proficiency
- Documentation and reporting
- Teamwork and collaboration
- Decision-making
- Adaptability
- Proficiency with Excel
- Proficiency with PowerPoint
- Proficiency with Internet
- Hardware and Networking
- Interpersonal relations
- Verbal and written communication
- Positive attitude
- Scheduling and coordinating
- Customer relations
Summer Internship Project
Performance Appraisal, STEEL AUTHORITY OF INDIA LIMITED, GUA ORE MINES, 09/20/10, 10/19/10, Gua, Jharkhand, For conducting the research project sample size of 9 H.O.Ds participated. The information regarding the project research was collected through the questionnaire formed by me which was filled by all H.O.D’s of SAIL, GUA.
Email Addresses
- Varsha.nayak@ymail.com
- Varsha.k.nayak8@gmail.com
Certification
- Lean Six Sigma Black Belt Certification, International School Of Business and Research, Bangalore, Karnataka
- Capstone Business Simulation, International School Of Business and Research, Bangalore, Karnataka
Personal Information
- Date of Birth: 09/05/89
- Gender: Female
- Nationality: Indian
- Marital Status: Married
Extracurricular Activities
2nd prize in SDMIMD, MYSORE, Religion (Cultural) 1st Prize in Fashion Mania Event, R.V. Institute Of Management
Hobbies and Interests
- Dancing
- Singing
- Reading books
- Cooking
Disclaimer
I hereby declare that the above mentioned information is correct up to my knowledge and I bear the responsibility for the correctness of the above mentioned particulars.
Languages
Hindi
First Language
English
Advanced (C1)
C1
Bengali
Beginner
A1
Oriya
Beginner
A1
Signature
Date:
Place:
Timeline
Customer Relationship Manager
Nawah
02.2023 - Current
Counsellor
IDP Bhubaneshwar
06.2022 - 02.2023
Sr. Student Counselor
Global IC
10.2015 - 06.2022
Hr Executive
Kannelite Facility Management
10.2011 - 08.2015
Intern
STEEL AUTHORITY OF INDIA LIMITED
09.2010 - 10.2010
Associate
Wipro Technologies
09.2010 - 06.2011
Master of Business Administration - HRM specialization
International School Of Business and Research
Bachelor - Computer Application
Birla Institute Of Technology
Intermediate - Science (MPC)
Ranchi University
Matriculation -
D.A.V. Public School
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