Varsha Muraleedharan
Ernakulam
Summary
Client-focused Customer Service ADVISOR with over ONE years of experience leading teams to exceed sales goals and customer expectations. Meticulous and results-oriented team player with expertise educating employees on sales cycle while recommending best options that meet short- and long-term needs. Personable relationship builder with polished communications skills.
Overview
5
5
years of professional experience
Work History
Customer Service Chat Representative
REDTEAM HACKER ACADEMY
05.2024 - Current
- Streamlined processes for handling common inquiries, reducing overall response time and improving efficiency.
- Enhanced customer satisfaction by providing timely and accurate responses to inquiries via chat platform.
- Promoted additional products or services when appropriate, contributing to company revenue growth.
- Assisted customers with product information and guided them through purchasing processes for a seamless experience.
- Resolved customer complaints effectively, resulting in increased customer loyalty and retention.
- Handled high-volume chat interactions during peak hours while maintaining a professional demeanor at all times.
- Met or exceeded performance metrics for response time, issue resolution, and customer satisfaction ratings regularly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
CUSTOMER SUPPORT ADVISOR
JIO RELIANCE
06.2021 - 02.2023
ANNOTATION ENGINEER
LIVEWIRE TECHNOLOGIES
06.2019 - 01.2020
Education
BACHOLER OF COMPUTER APPLICATIONS -
ST.TERESAS COLLEGE
03.2019
Skills
- Training programmes
- Skilled multitasker
- Customer support
- Computer knowledge
- CONFIDENT
- TEAM PLAYER
- EMPATHIC
- LISTENER
- PROBLEM SOLVER
- PANTIENCE
- POSITIVE
Languages
English
Malayalam
Tamil
Tamil
Personal Information
Title: CUSTOMER SUPPORT ADVISOR
Hobbies and Interests
- Reading books
- Dancing
- Acting
Disclaimer
I hereby declare that all the details furnished here are true to my best of knowledge and belief.
Timeline
Customer Service Chat Representative
REDTEAM HACKER ACADEMY
05.2024 - Current
CUSTOMER SUPPORT ADVISOR
JIO RELIANCE
06.2021 - 02.2023
ANNOTATION ENGINEER
LIVEWIRE TECHNOLOGIES
06.2019 - 01.2020
BACHOLER OF COMPUTER APPLICATIONS -
ST.TERESAS COLLEGE
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