Varsha Nadar

• Built trust with major clients (vendors) to keep them from turning to competitors.
• Strengthened relationships with existing clients by offering solutions that met their goals.
• Resolved client issues and handled complaints to maintain trust.
• Prepared regular progress reports and forecasts for top vendor orders and sales.
• Developed growth strategies and plans.
• Managed and drove the growth of key accounts.
• Collaborated with partners like ShareChat, Book Events & Local App, Mall91, and Hello5.
• Led the growth of women's ethnic wear.
• Achieved a 20% month-on-month growth rate, meeting management targets.
• Managed and retained relationships with existing wholesalers.
• Prepared monthly product sourcing plans by analyzing data and identifying trends.
• Identified business strengths and customer needs.
• Consistently met monthly and quarterly order and GMV targets.
• Improved the efficiency of the entire end-to-end logistics process.
• Managed DS accounts and onboarded new DS.
• Shared trending products and matched prices to help scale products.
• Provided efficient customer support by addressing payment inquiries and overseeing WS dispatching around the clock.
• Managed self-ship accounts and WS accounts, growing their business.
• Managed WS inventory and TP pricing.
• Sourced new products and negotiated discounts during sales.
• Studied other marketplaces for trending products.
• Reviewed products as per NTG standards.

• ANI Technologies Pvt Ltd, inbound in-house PAN India process (Ola Cabs).

• Respond to telephone inquiries, providing quality service to Partners.

• Listen attentively to caller needs to ensure a positive partner experience.

• Answering inbound calls and emails from Partners.

• Identifying areas for improvement.

• Developing and maintaining productive relationships with all company staff.

• Performing any other job duties as assigned by the management.

• Resolving escalated Partner complaints or disputes.

• Maintaining all the details like queries and complains of Ola Driver Partner in CRM, we can track and provide them with their current locations whether their device is working and connected to server or not.

• Additionally, supporting new team with their queries in training period as Floor Walker, Managing Floor when required by Team leads. Basic trouble shooting of system software where agents were facing issue the communication with callers.

• Booking and reserving cargo.
• Coordinating daily with shippers and agents for shipments.
• Resolving operational issues and discrepancies with overseas partners.
• Communicating with online carriers and handling agents via email and phone.
• Managing administrative tasks.
• Checking CSR, accepting airline payments, and maintaining records.
• Verifying TDS and accepting certificates.
• Providing rate quotes to agents.