Varsha Parihar

• Spearheaded Level 1 Monitoring for ATTP (SAP Advanced Track and Trace for Pharmaceuticals) system, ensuring optimal performance and minimal downtime.
• Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
• Responsible for managing daily issues reported by businesses.
• Regularly monitoring the queues and failed reporting events and taking appropriate actions to resolve the failures. Provided level 1 troubleshooting on tickets.

• Initiated the end-to-end management of FMCG product listings on major e-commerce platforms, including uploading product details, images, and descriptions.
• Coordinated and oversaw the entire fulfillment process for FMCG products, from order receipt to packaging and shipping, ensuring timely and accurate delivery.
• Developed and implemented quality control processes to maintain high standards of FMCG products and ensure customer satisfaction.
• Collaborated with cross-functional teams to optimize the presentation and promotion of FMCG products, enhancing the overall user experience.
• Monitored and analyzed sales data for FMCG products, using insights to drive strategic decisions and improve product performance.
• Utilized data analytics for market trend analysis and reporting.

Promoted from Customer Care Executive after 9 months of exemplary performance.

As a Fraud Prevention Analyst responsible for the prevention and detection of potential fraud across all payment channels by reviewing customers’ accounts.

• Monitor debit card fraud alerts daily and take necessary action to protect customers and the bank.
• Identify fraud patterns through the monitoring of high-risk countries and merchants.
• Creating and analyzing fraud reports
• Investigating suspected fraudulent activities
• Working with law enforcement agencies to resolve cases
• Implementing and testing fraud prevention and detection tools