Varsha Patel

• Assisted customers with account-related inquiries, billing concerns, and transaction-related queries, ensuring prompt resolution.
• Resolved customer disputes by collaborating with internal teams, ensuring effective issue resolution and maintaining high levels of customer satisfaction.
• Supported the successful transition of customer accounts from TNT to FedEx by conducting eligibility reviews and ensuring compliance with migration requirements.
• Collaborated with cross-functional teams during ACE migration project to ensure seamless onboarding of qualified TNT customers into FedEx systems.
• Managed front-line service delivery activities for customers across Europe, MEISA, and APAC regions, ensuring timely execution of operational processes.
• Processed document transactions in accordance with established SOPs, DTPs, and training guidelines, maintaining high accuracy and compliance standards.
• Duty and Freight invoices along with supporting documentation through systems such as EISTC, Columbus, and Tera Data.
• Collaborated with cross-functional teams including collections, customer service, and finance departments to support customer account management and revenue collection efforts.
• Contributed to the ACE Project by validating accounts, verifying statuses, and checking data accuracy for the migration of healthy customer accounts from TNT to FedEx.
• Supported recruitment for Customer Financial Services Representative role by screening resumes, conducting candidate outreach, and shortlisting qualified applicants.
• Additionally, I am currently assisting in an automation project focused on automatically merging invoices across systems, eliminating the need for agents to download invoices separately from different applications. This initiative is expected to improve accuracy, streamline processes, and significantly reduce handling time for agents, enhancing overall operational efficiency.

• Managed customer retention activities by addressing cancellation requests and implementing targeted retention strategies to reduce churn.
• Supported customer acquisition and retention initiatives to drive revenue growth and strengthen customer loyalty.
• Built and maintained strong customer relationships through proactive communication and account management.
• Resolved customer complaints and service-related issues, ensuring high levels of customer satisfaction.
• Identified recurring customer concerns and developed proactive solutions to improve service delivery.
• Coordinated with internal teams to ensure timely resolution of customer issues and escalations.

• Handled booking, cancellation, refund, and transaction-related requests while maintaining high service standards.
• Resolved customer complaints and managed end-to-end issue resolution.
• Supported online ticket booking services and addressed customer inquiries, enhancing user satisfaction.
• Assisted with operational reporting and coordinated desk activities to streamline service delivery.

• Provided support for online ticket booking services, addressing customer inquiries to enhance user experience.

Resolved customer complaints with effective end-to-end issue resolution, improving customer satisfaction.

• Assisted customers with inquiries and ticket bookings for events and shows.
• Provided timely support to resolve customer complaints and issues effectively.
• Guided customers through the online booking process for seamless transactions.