Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Varsha Rao

Varsha Rao

Bangalore

Summary

Dedicated and highly skilled professional with 6 years of experience in Production Support and Technical Support . Proven ability to troubleshoot technical issues , ensure system reliability , and provide exceptional customer service . Seeking a challenging role to leverage my expertise and contribute to a dynamic team.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Production Support Engineer

UST GLOBAL
Bangalore
04.2023 - Current
  • Provide 24/7 support for critical production systems, ensuring system availability and minimizing downtime.
  • Knowledge in SQL and Exchange server.
  • Experience in troubleshooting security-related issues involving Active Directory and SQL Server
  • Diagnose and resolve technical issues related to hardware, software, and network infrastructure.
  • Collaborate with cross-functional teams, including developers and system administrators, to address complex issues and implement solutions.
  • Create and maintain detailed documentation for troubleshooting procedures and system configurations.
  • Implement proactive monitoring and alerting solutions to identify and resolve potential problems before they impact operations.
  • Conduct root cause analysis for recurring issues and implement corrective actions to prevent future incidents.
  • Train and mentor junior support team members, improving overall team effectiveness.
  • Maintain strong client relationships by delivering top-notch technical support and ensuring customer satisfaction.
  • Experience on Supply chain apps like EFC , swisslog and Manhattan sites
  • Experience in Supply Chain, Warehouse and Transport management within Distribution, Retail, Manufacturing or Transport industry.

Technical /Admin Support

Microland
Bengaluru
08.2017 - 04.2023
  • Provided technical support to end-users, addressing hardware and software issues via phone, email, or in-person.
  • Resolved technical problems efficiently, maintaining a high level of customer satisfaction.
  • Collaborated with product development teams to communicate customer feedback and assist in product improvement.
  • Managed and maintained user accounts, permissions, and access levels in accordance with security policies.
  • Conducted user training sessions to enhance their understanding of software applications.
  • Assisted in the installation, configuration, and troubleshooting of hardware and software.
  • Provide Active Directory (AD) and MS Exchange administration (on Prem, Exchange Online)
  • Created and updated knowledge base articles and FAQs to assist users in resolving common issues independently.
  • Assisted in the development and implementation of IT policies and procedures.

Education

BBA - ACCOUNTS

DAYANAND SAGAR COLLEGE OF ENGINEERING
BANGALORE
06-2017

Skills

  • Database Management
  • Requirements Definitions
  • Product Documentation
  • ITIL Framework
  • customer service
  • Database Management: SQL, Oracle
  • Root Cause Analysis
  • Workflow Streamlining
  • Team Collaboration
  • Training and Mentoring
  • Process Validation
  • Project Management
  • Issue Resolution

Certification

  • ITIL v4 CERTIFIED

Timeline

Production Support Engineer

UST GLOBAL
04.2023 - Current

Technical /Admin Support

Microland
08.2017 - 04.2023

BBA - ACCOUNTS

DAYANAND SAGAR COLLEGE OF ENGINEERING

Similar Profiles

CREATE PROFILE
Varsha Rao