Varsha sain
Jaipur
Summary
Dynamic Customer Service Manager with a proven track record at Apple Service Center, excelling in complaint resolution and customer relationship management. Expert in problem-solving and technical support, I consistently enhanced customer satisfaction and loyalty, effectively addressing complex issues and fostering strong client relationships. Committed to delivering exceptional service and continuous improvement.
Overview
7
7
years of professional experience
2
2
Languages
Work History
Customer Service Manager
Apple Service Center
06.2021 - Current
- Greeted and assisted walk-in customers, ensuring a smooth and welcoming experience in the store.
- Managed daily sales operations, including upselling relevant services and accessories to meet monthly targets.
- Followed up with the customer post-services to ensure satisfaction and gather feedback for continuous improvement.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Customer Service Manager
MI Services Center
03.2018 - 05.2021
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Followed through with client requests to resolve problems.
- Kept accurate records to document customer service actions and discussions.
Education
M.com - Accounting And Finance
Rajasthan University
India 04.2001 -
B.COM - Accounting And Finance
Rajasthan University
Jaipur, India 04.2001 -
Skills
Customer service
Complaint resolution
Customer relationship management (CRM)
Problem-solving
Technical support
Time management
Timeline
Customer Service Manager
Apple Service Center
06.2021 - Current
Customer Service Manager
MI Services Center
03.2018 - 05.2021
M.com - Accounting And Finance
Rajasthan University
04.2001 -
B.COM - Accounting And Finance
Rajasthan University
04.2001 -
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