Varsha Shigvan
Mumbai
Summary
Dedicated and results-driven laser technician with proven expertise and 13 years of experience in laser equipment operation, safety protocol adherence, and patient education. Committed to fostering strong client relationships and ensuring high standards of care.
Overview
14
14
years of professional experience
Work History
Laser Technician
Dr Marwah's Clinic
Mumbai
11.2020 - Current
- Operated advanced laser equipment for various skin treatment procedures.
- Maintained strict safety protocols during laser operations and patient interactions.
- Educated patients on post-treatment care and potential side effects.
- Monitored patient progress and provided follow-up support as needed.
- Collaborated with medical staff to develop personalized treatment plans.
- Assisted in training new technicians on equipment usage and safety practices.
- Ensured cleanliness and organization of the treatment area to maintain hygiene standards.
- Used advanced equipment to perform aesthetic treatments.
- Set up rooms, equipment and stations for clients and restocked areas between appointments.
- Kept equipment clean and sanitized to protect patients from infection risks.
- Helped front desk personnel with appointments, scheduling and product sales.
- Maintained schedules of machines to best satisfy customer requirements based on daily production schedules as supplied by production control.
- Processed payments, set up appointments and promoted new products and services to help meet business objectives.
Beauty Therapist
Kaya skin clinic
Mumbai
09.2012 - 08.2020
- Administered various beauty treatments, including facials and body treatments.
- Utilized high-quality skincare products tailored for diverse skin types.
- Educated clients on proper skincare routines and product usage.
- Maintained a clean and organized treatment space adhering to health standards.
- Collaborated with team members to improve service delivery and client satisfaction.
- Managed appointment schedules efficiently using clinic management software.
- Developed relationships with existing customers through providing excellent service standards whilst promoting additional services and products available in the clinic.
- Kept up-to-date with new techniques in the beauty industry by attending training courses.
- Managed reception area duties such as answering phone calls and dealing with queries from potential customers.
- Demonstrated an understanding of skin types when recommending products or services.
Marketing Intern
Absion
Mumbai
04.2012 - 08.2012
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Office Assistant
ASK classes
Mumbai
09.2011 - 03.2012
- Assisted in organizing class schedules and managing enrollment processes.
- Responded to inquiries via phone and email, providing information to students.
- Maintained accurate student records and updated databases regularly.
- Supported administrative staff with daily office tasks and clerical duties.
- Processed payments and managed financial transactions with attention to detail.
Education
High School Diploma -
P D Lions College
Mumbai02-2011
High School Diploma -
Our Lady of Remedy High School
Mumbai03-2009
Skills
- Laser equipment operation
- Safety protocol adherence
- Patient education
- Customer relationship management
- Treatment planning collaboration
- Appointment scheduling management
- Staff training assistance
- Client rapport building
- Problem solving
- Laser safety protocols
- Continuous improvement mindset
Accomplishments
Received Ownership certificate and Award in Business Excellence Conference in Kaya Skin Clinic
Timeline
Laser Technician
Dr Marwah's Clinic
11.2020 - Current
Beauty Therapist
Kaya skin clinic
09.2012 - 08.2020
Marketing Intern
Absion
04.2012 - 08.2012
Office Assistant
ASK classes
09.2011 - 03.2012
High School Diploma -
P D Lions College
High School Diploma -
Our Lady of Remedy High School