Varsha Singh
Project Manager - IT Infrastructure
Hyderabad,TG
Summary
To excel in Network Engineering by embracing and overcoming challenges that foster both professional and intellectual development. Leveraging my technical and managerial skills, I aim to make significant contributions to the success of the organization while continuously striving for personal and professional growth as an engineer.
Overview
2
2
Languages
10
10
years of professional experience
Work History
Technology Associate
Telus International
09.2021 - Current
- Design and deployment of new sites. Integration to third party applications.
- Business Internet, WAN L3, WAN L2, Managed Wireless Resiliency, Additional port, Additional VRF, Internet Gateway Service, IP Trunking, PRI, Dedicated Office internet.
- Network Audit of Existing services.
- Works on Visio diagram of customer network. Proficient in creating high-level design (HLD) and low-level design (LLD) documents for complex cloud solutions.
- Knowledge about OSPF, TCP, UDP, IP and networking device hardware.
- Created a scalable support to meet both increasing demand from Canadian market segments and to scale as products and processes standardize.
- Tools worked on: Salesforce, ServiceNow, Net-Health and Spectrum.
- Extracting bandwidth utilization reports for clients based on their customer service IDs and providing detailed analysis regarding their product usage in coordination with Customer Solution Architecture.
- Knowledge sharing of the updated scenarios through technical documents.
- Providing network support and resolving connectivity issues.
- Documenting processes and monitoring network performance metrics.
- Analyzing and monitoring network performance.
- Basic knowledge about AWS and its managed services.
- Virtualization technology- VMware and Security and compliance in the cloud.
- Implemented basic network security measures to safeguard the organization's network infrastructure from cyber threats.
Network Engineer
Welco Infotech Private Limited
01.2019 - 06.2021
- Troubleshooting LAN Network Of all Locations in India by remotely access the Switches
- Design and deployment of new sites
- Integration to third party applications
- Working with Service providers to resolve circuit issue
- Finding Faults and solving Network Related issues with Providers
- Configuration of Soft Phones, Dialer
- Opening a Trouble Ticket for any faults reported and follow up to escalation
- Monitoring and troubleshooting of major carrier network faults and customer faults
- Testing the destinations by using Soft-phone
- Hard Phone (Grand stream) configuration
- Configuration of outbound and inbound Dialer application
- Go-auto dial and Vici dial configuration and troubleshooting
- Finding Faults and solving Network Related issues with Providers
- Continuous Monitoring and maintenance of many switches (VPS, ITEL & Hosted server)
- Monitoring and troubleshooting of major carrier network faults and customer faults
- Working on the SIP protocols with the supported codec (G723, G729, G711)
- Configuration of GW, GK, DID, Toll Free, Call back, IVR, etc.
Tech Support Engineer
Demotic Technology Pvt. Ltd.
01.2014 - 08.2016
- Responsible for troubleshooting and providing solution to LAN and also providing support on remote locations
- Responsible to monitor alerts on monitoring tool and further troubleshoot
- Create impact plan for changes in network devices
- Working on day-to-day network issues
- Configuring and Troubleshooting on Switching (VLAN, STP, VTP)
- Coordinating with ISP if any issue occurred
- Coordinating with vendor for hardware related activity.
Education
M.Tech (Computer Networking & Information Security) -
Amity School of Engineering & Technology
B.Tech (Electronics & Communications) - undefined
Kanpur Institute of Technology, Kanpur
Intermediate (12th) (Science) - undefined
Government Girls Inter College, Allahabad
High School (10th) (Science) - undefined
Government Girls Inter College, Allahabad
Skills
Capability to work effectively in diverse teams, build rapport, and collaborate with colleagues to achieve common goals
Soft skills such as communication, teamwork, problem-solving, and project management may also be relevant
Technologies Certification
- Networking & Security: Cisco Networking, CCNA, AWS Cloud Networking, Network Security, Firewall Technologies, Palo Alto, Fortinet
- Routers & Switches: Cisco 2600 Series Routers, Cisco 2900 & 3700 Series Switches
- Softswitch & VoIP: VOS, VPS, ITEL, Sonic Softswitch, Hosted Voice Servers
- Dialer & Contact Center: GoAutoDial, VICIdial, UC-Box, Smart Dialer
- Cloud & Infrastructure: AWS Cloud, Hosted Server Infrastructure, Network Infrastructure
- Ticketing & Business Tools: SolarWinds, Salesforce, Microsoft Outlook
- Operating Systems: Windows, Linux
- Network & Voice Technologies: TCP/IP, VoIP, Unified Communications, Network Troubleshooting, Voice Infrastructure
Projects
Meta – Data Center Infrastructure
- Led end-to-end data center and network infrastructure projects.
- Managed scope, schedule, budget, RAID, dependencies, risks, vendors, and stakeholders.
- Coordinated engineering, architecture, operations, and deployment teams.
- Managed implementation, testing, cutover, and operational transition.
Comcast – Voice & Network Projects
- Led voice, network, UCaaS, and Business VoIP migration projects.
- Managed SIP Trunking, Microsoft Teams Direct Routing, Cisco Webex, SBC, and BroadWorks implementations.
- Coordinated engineering, architecture, provisioning, security, support, and customer teams.
- Managed number porting, testing, cutover, go-live, and post-migration stabilization.
Certifications Training
- Project Management Professional (PMP) — PMI
- Cisco Certified Network Associate (CCNA) — Cisco | Certified April 2023
- UCaaS (Unified Communications as a Service) — Professional Training / Expertise
Disclaimer
I hereby declare that the information provided by me is true and best of my knowledge.
Hobbies
- Travelling, Reading, Singing.
Timeline
Technology Associate
Telus International
09.2021 - Current
Network Engineer
Welco Infotech Private Limited
01.2019 - 06.2021
Tech Support Engineer
Demotic Technology Pvt. Ltd.
01.2014 - 08.2016
High School (10th) (Science) - undefined
Government Girls Inter College, Allahabad
Intermediate (12th) (Science) - undefined
Government Girls Inter College, Allahabad
B.Tech (Electronics & Communications) - undefined
Kanpur Institute of Technology, Kanpur
M.Tech (Computer Networking & Information Security) -
Amity School of Engineering & Technology