Varsha R

Client Profile : SD Guthrie - Malaysia

Role: Procure to Pay Operations Analyst

Process responsibilities (P2P)

• Handling multiple sub-processes like Invoice processing, query resolution, Pending and research & invoices on hold for SDG
• Daily planning and allocation of works to team members
• Handling urgent & Critical invoices where TAT is 4 hours and process the invoices and ensure payment has been made before TAT
• Verification of Critical Payments and high value payments which are more than 100K USD
• Processing Credit note, customs charges, direct debit, utilities bill invoices
• Processing bulk invoices through BOT and robust upload template
• Processing intercompany, Cross company invoices and ensure intercompany balance during month ends
• Handling tickets on Service now Tool for vendor queries and ensure tickets are closed before TAT and regular follow ups made on time for missing information
• Provided KT and training to the new members in the team
• Created check list to achieve 100% accuracy and updating Quality checklist as per process requirement
• Getting payments processed for invoices received
• Handling client reversal, reset request on priority, and monitoring and publishing reversal tracker to the client and management on a weekly basis
• Analyzing the reversal volume trend and taking effective control measures to reduce the internal and external reversal entries
• Publishing daily volume
• In the time of IT or system issues which are impacting our daily production, to fulfill the time gap, I'm involving with my team on other team activities such as training on reporting activities and ideal program to receive an idea for internal team improvement
• Performing 2-way match and 3-way match
• Handling monthly AP reporting activities
• Ensure team has proper support/backup documentation for process or exceptions
• Work with system IT to fix process & system issues & challenges
• Handling Various Vendor Related Queries
• Email handling
• Ensure to close the request without any miss in the TAT along with the entire team members
• In the absence of the team lead use to work as the supporting lead for the team

Professional Recognition:

• Encore award winner, Q1 2024
• Achieved 100% score on customer satisfaction survey
• Twice was awarded the best performer of the month

Tools used in Accenture:

• SAP HANA-Latest (Plantation PRD)
• SAP ECC
• PTPWF tool
• CSS service now tool

• Worked as a financial analyst at Ford Motor Private Limited
• The responsibility was to audit the rate provided in the invoices which will be agreed between the company and the service providing carriers
• The rate will vary for each carrier company
• The work done was an upstream process of Accounting Payable
• I was handling European region invoices
• The invoice will be sent to our department with in the application used and that invoice will be processed by us by making all the required checks
• The checks that to be made are the default process flow followed by the department
• After making all the basic checks i.e., invoice number, date on the invoice, etc then the invoice will be cross verified with the rate agreed between the company and the service provider
• If the rates are matching with the agreement, then the invoice will be approved from our side and send to Accounts Payables department for the payment process
• In case there is any mismatch in rates agreed and the invoice, then that invoice will be kept on hold for the proper clarification from the carrier
• The mail will be initiated to the carrier for the clarification of the rate and once we receive the responds from them, that will be again scrutinize well so that to avoid wrong payment
• Until the clarification received the invoice will be kept on hold
• If the mail received is not been agreed by our side, then the invoice will be rejected back to the carrier for proper invoicing
• Other activities are mentioned below: Worked with accounting payable to ensure the invoices are been properly paid without any error made
• Done a deep analysis for specific business problems
• Communicates with the carrier for any clarification required for certain invoices
• Worked with both inbound and outbound invoices
• Helped to organize the customer meeting for the metrics meeting
• Have prepared weekly and monthly reports of the invoices
• Provided training for both inbound and outbound process for the new team

Professional Recognitions:

Completed two KAIZEN Projects

• Confirmation Email Tracker: A tracker was been created to track the mail confirmation received for certain particular invoices for which the confirmation was given by the carrier which can be used for the processing of those invoices
• Process reference document for a particular type of invoices: A process guide document was created of a particular invoice by which the invoice can be processed with the help of the document created