Varsha Vijay
Sr Human Resources Analyst
Jp Nagar, Bangalore
Summary
High aspiration to work in a growth-oriented environment where i can leverage my skill and achieve excellence in the existing working condition and to contribute towards the goals of the organization.
Profile Summary: A proven Human Resource Operationalist person with a total 4.3years of experience, a people-oriented person with highly adequate communication and interpersonal skills, approachable, dedicated, and hardworking.
Overview
5
5
years of professional experience
2
2
Certifications
3
3
Languages
Work History
Performance Analyst
United Parcel Services, UPS
09.2022 - Current
- Team Performance and Succession Management (P&S)
- Being a Quality Analyst, responsible for working using Standard Quality Frameworks (SQF) dashboard which is the Assessment database for Audit management for our processors
- Well experienced in Client deck process which comprises of weekly, monthly and yearly data of daily day cases that overlooks on count of tickets, group-based tickets (Performance and Succession), Operation Level Agreement (OLA) bases cases, SLA percentage, transaction and inquiry count, country-wise cases that we used to provide it for our UPS client mostly every week so that we could keep track on it
- Experienced in Monthly Operation (MOR) PPT preparation that includes our all monthly Business As Usual’s (BAU) that includes our time-offs, idea submissions, appreciations, CSAT’s and DSAT’s count
- Preparation of Standard Operation Procedure (SOP) and the FAQ’s.
- Handles Bangalore and Mumbai region.
- Preparation of Performance and Succession Quality Dashboard that includes the quality scores, percentage, tickets resolved/on hold and error tickets status
- Well versed with preparation of reports that includes data as requested by clients from Cornerstone tool, such as, employee’s Job level in addition with their high potentials (HiPo) interest, Career Preferences, Job Interests, Seeking Advancement status, Manager level
- Also been a part of Total Rewards that includes the Salary process, merit increase, recognition process.
HR Service Delivery Associate Level I
United Parcel Services, UPS
07.2021 - Current
- India with Team Performance and Succession Management (P&S)
- Roles & Responsibilities:
- Ensure the highest level of accuracy for the data entered in Workday to ensure successful data audits
- Working in Cornerstone HCM application (MTC – MY Talent Center) along with MYHR and Workday platform
- Responsible for handling performance and succession management cases through MYHR wherein communicating with the clients related to their issues about the Performance and Succession which includes, Performance rating, Manager review, Mid-year reviews handling, self-review
HR Service Delivery Associate Level II
United Parcel Services, UPS
07.2021 - Current
- With Team Performance and Succession Management (P&S)
- Roles & Responsibilities:
- Ensure the highest level of accuracy for the data entered in Workday to ensure successful data audits
- Providing clients Standard Reports and Custom Reports includes Hierarchy reports, Leadership Capability Assessment report as per the request where all the reports of tasks, Performance review ratings, Goal progress report, Individual Competency rating, SMP report using MS excel database
- Providing them SMP Power-Point Report files or Task users file as per the aspect from the client side, which includes the Talent profiles along with all the details like; locations, Region and District, Mid-year review ratings for all the years, Development Plans, Potential, Tasks to be performed etc..
- Worked in Performance Improvement Plan (PIP) cases which includes monitoring employee’s performance and identifies a need for Performance Improvement Plan
- Helped the clients with setting their goals, objective settings and adding their tasks in MTC
- At UPS the Online Job Performance & Skills Appraisal (JPSA) process provides managers/supervisors and their non mgt direct reports the opportunity to discuss progress toward goals and development activities for the year and helps employees work on areas that need improvement.
HR Service Delivery Associate Level III
Accenture, United Parcel Services, UPS
06.2020 - Current
- With Team Employee Data Management (EDM)
- Roles & Responsibilities:
- Ensure the highest level of accuracy for the data entered in Workday to ensure successful data audits
- Work along with HRBP’s, Manager’s and ensure transition process such as promotion, transfers, bulk movement of workers are effectively initiated in workday for US and Canada region
- Responsible for handling exit management and performed rescind termination process for the employee as requested by the manager/HRBP’s
- Perform actions to create, edit, freeze, restrict and close the position based on the request received from client under organization and position management
- Well versed with HR databases storage in MS Excel, maintaining, performance and succession management, on-boarding, exit management, employee engagement, employee relation, Quality check (QC)/Quality Assurance (QA) with SQF scores and productivity, efficiency performed in Time & absence internal tool named Intelligent Workforce Global Productivity Hub (IW-GPH)
- Performing bulk tasks/ mass uploading/ mass transactions.
- Performing Performance improvement Plan (PIP) task, adding Co-planner task, Self-review/manager review extension, bulk reports processing.
- Sound knowledge on Payroll process, HR Information Systems (HRIS), SLA metrics process, HRBP functional process
- Perform various transactions with respect to Employee data management using Workday, Service-now MYHR, Conduent
Associate Talent Acquisition
Initus HR Consulting Pvt Ltd
Bangalore
06.2019 - 06.2020
- Developed and maintained strong working relationships with executives, HR team, and hiring managers to foster partnerships that produced consistent results.
- Sourced and screened candidates for Type roles and worked with hiring managers to coordinate interviews, offers, and onboarding.
- Evaluated resumes, interviewed, and presented qualified candidates to hiring managers and solicited feedback to refine recruiting strategy.
- Acted as brand ambassador to educate candidates on culture, career growth, benefits, and advantages of working for company.
Education
Bachelor of Computer Application -
PES Information Technology University, Sri Adhichunchanagiri Education Trust
03.2016 - 1 2019
Skills
Interacting with stakeholders, Center of Excellence team, HRBP and HR systems team as per the process requirement and process update Based on the feedback/requirement received in the meeting, processing accordingly by handling cases with new updationundefined
Certification
Microsoft Advanced Excel certified
Timeline
Successfactor SAP
09-2023
Microsoft Advanced Excel certified
10-2022
Performance Analyst
United Parcel Services, UPS
09.2022 - Current
HR Service Delivery Associate Level I
United Parcel Services, UPS
07.2021 - Current
HR Service Delivery Associate Level II
United Parcel Services, UPS
07.2021 - Current
HR Service Delivery Associate Level III
Accenture, United Parcel Services, UPS
06.2020 - Current
Associate Talent Acquisition
Initus HR Consulting Pvt Ltd
06.2019 - 06.2020
Bachelor of Computer Application -
PES Information Technology University, Sri Adhichunchanagiri Education Trust
03.2016 - 1 2019
Similar Profiles
Joseph IslesJoseph Isles
Supervisor of Distribution Operations at United Parcel Services, UPSSupervisor of Distribution Operations at United Parcel Services, UPS
Victor NimmoVictor Nimmo
Supervisor at United Parcel Services, UPSSupervisor at United Parcel Services, UPS
SHARAL MARINA LEWISSHARAL MARINA LEWIS
Operations Executive, Hub Operations at United Parcel Services (UPS)Operations Executive, Hub Operations at United Parcel Services (UPS)
Natalie PachecoNatalie Pacheco
Air Ramp Supervisor at United Parcel Services, UPSAir Ramp Supervisor at United Parcel Services, UPS
RAGHUNANDAN M N BRAGHUNANDAN M N B
Senior Operations Engineer at Thomson Reuters International Service Private LimitedSenior Operations Engineer at Thomson Reuters International Service Private Limited