Varsha Vishwakarma
Mumbai
Summary
An experienced HR and Administration professional with a proven track record in healthcare reimbursement coordination, claims management, and providing excellent customer service. Adept at handling recruitment processes, employee engagement, payroll management, compliance, and HR policy implementation. A natural leader with strong skills in communication, team coordination, time management, and decision-making. Currently pursuing an MBA in HR Management to further enhance my skills and leadership abilities.
Overview
9
9
years of professional experience
Work History
HR and Admin Officer
Pioma Chemicals
02.2024 - Current
- Recruitment & Onboarding: Screened and shortlisted CVs, scheduled and conducted interviews with candidates, and coordinated with the manager and director for final interviews and selections.
- Salary & Attendance Management: Ensured timely and accurate salary disbursal by coordinating data with various departments. Managed attendance records and ensured adherence to policies.
- Employee Queries & Administration: Addressed employee queries regarding HR processes, administration, and compliance. Handled salary-related inquiries and resolved issues effectively.
- Induction & Documentation: Delivered induction sessions for new employees, updated internal databases, and ensured that all required documentation was maintained and processed in a timely manner.
- HR Policy Implementation: Worked with management to implement HR policies, ensuring smooth enforcement and fostering a positive work environment.
- Employee Engagement & Reports: Created periodic reports on employee engagement, attrition rates, professional development, and recruitment metrics.
- Team Management: Managed and supervised the office boys and housekeeping staff, ensuring a clean and organized work environment.
- Operational Support: Performed general HR and admin tasks assigned by the manager, maintained employee records, managed schedules, and tracked expenses.
HR and Admin Officer
IAG Design Consultancy Pvt. Ltd. / AK Engineering & MIB Design Consultants
12.2022 - 01.2024
- Recruitment & Interviewing: Managed full-cycle recruitment, including CV screening, interview scheduling, and conducting interviews with the HR team, managers, and directors.
- Salary Coordination: Coordinated with various departments for timely salary disbursements and handled salary slip generation and employee queries regarding payroll.
- Attendance & Employee Records: Maintained accurate attendance records, updated employee databases, and ensured compliance with HR policies.
- Employee Queries & HR Support: Acted as a primary point of contact for employees regarding HR processes, administration, and compliance matters.
- Induction & Onboarding: Led the onboarding process for new hires, ensuring they received a comprehensive induction and all necessary documentation.
- HR Policy & Compliance: Implemented HR policies and assisted in enforcement, ensuring compliance with company and labor regulations.
- Reporting & Documentation: Created and maintained detailed reports on employee engagement, hiring processes, attrition, and professional development.
- Team Supervision: Managed the office boys and housekeeping staff, ensuring smooth operations and a positive work environment.
- Operational Tasks: Supported other HR and admin operations assigned by the manager, including maintaining employee records and processing expenses.
HR Admin and Service Coordinator
Advantedge Technologies Pvt. Ltd.
06.2021 - 07.2022
- Recruitment & Onboarding: Responsible for screening CVs, conducting interviews, and onboarding new employees while ensuring a seamless integration process.
- Complaint Handling & Client Coordination: Managed daily complaint calls, logged complaints, and worked with the team to resolve client issues related to project installations and services.
- Emergency Management: Coordinated with engineers to assign priority calls based on skill set and geographical proximity to ensure timely resolution.
- HR Support & Coordination: Coordinated with different departments to ensure accurate salary processing and handled queries related to HR policies and compliance.
- Employee Attendance & Payroll: Managed employee attendance records, leave management, and processed salary disbursements.
- Internal Reporting: Sent daily work reports to the director and ensured all employee and project data was accurately logged.
- HR System & Database Management: Managed the internal HR systems and databases, ensuring all information was up to date and compliant with company policies.
Senior Service Executive
Mahindra Integrated Business Solutions Pvt. Ltd.
03.2018 - 06.2020
- Client Support: Provided exceptional customer service to clients regarding Club Mahindra Holiday membership queries, resolving issues through calls and emails.
- Backend Operations: Managed all backend operations, including attendance management, leave tracking, and data entry in CRM software. Handled internal compliance-related tasks and reporting.
- Sales & Marketing: Assisted in closing sales, including follow-up with clients for resolving queries and coordinating with vendors to ensure smooth sales processes.
- Documentation & Reporting: Managed the preparation of reports, including employee attendance, schedules, and expenses. Created PPTs for internal presentations and meetings.
- Vendor Coordination: Coordinated with vendors to process client documents, ensuring all requirements were met for closing sales.
- Recognition & Performance: Awarded multiple certificates of appreciation for excellent performance in customer service and backend operations.
Back Office Executive
Radha Krishna Hospital
01.2017 - 06.2018
- Patient & Employee Administration: Managed patient admissions and resolved complaints, guiding patients and providing them with relevant information. Maintained employee records and processed salary calculations.
- Billing & Salary Management: Prepared salary cheques, managed billing systems, and ensured timely salary distribution to employees.
- Attendance & Leave Management: Maintained accurate records of attendance and managed employee leave records.
- Stock Management: Managed hospital stock and ordered necessary supplies, ensuring inventory was up to date.
- Documentation & Scanning: Handled backend hospital work, including scanning and filing documents related to mediclaim, reimbursements, and petty cash.
- Communication & Coordination: Coordinated day-to-day administrative tasks, including managing phone appointments and supporting hospital operations.
Education
Bachelor of Commerce (B.Com) - undefined
Mumbai University
01.2017
Higher Secondary Certificate (H.S.C.) - undefined
Sanskar Dham Jr. College
01.2014
Secondary School Certificate (S.S.C.) - undefined
Film City High School
01.2012
Skills
- Recruitment & Onboarding
- HR Operations & Compliance
- Payroll & Benefits Management
- Employee Relations & Conflict Resolution
- HR Policy Implementation & Reporting
- Team Management & Staff Coordination
- Customer Service & Query Resolution
- Strong Communication & Organizational Skills
- Proficient in MS Office (Word, Excel, PowerPoint)
Languages Known
English (Fluent)
Hindi (Fluent)
Marathi (Fluent)
Hobbies and Interests
Date of Birth: 8th July, 1997, Marital Status: Unmarried, Hobbies: Singing, Cooking, Reading, and Painting
Timeline
HR and Admin Officer
Pioma Chemicals
02.2024 - Current
HR and Admin Officer
IAG Design Consultancy Pvt. Ltd. / AK Engineering & MIB Design Consultants
12.2022 - 01.2024
HR Admin and Service Coordinator
Advantedge Technologies Pvt. Ltd.
06.2021 - 07.2022
Senior Service Executive
Mahindra Integrated Business Solutions Pvt. Ltd.
03.2018 - 06.2020
Back Office Executive
Radha Krishna Hospital
01.2017 - 06.2018
Bachelor of Commerce (B.Com) - undefined
Mumbai University
Higher Secondary Certificate (H.S.C.) - undefined
Sanskar Dham Jr. College
Secondary School Certificate (S.S.C.) - undefined
Film City High School
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