Varsha Arora
New Delhi
Summary
Results-driven Senior Analyst skilled in client management, regulatory compliance, and financial analysis. Led initiatives that optimized operational processes and enhanced service quality, ensuring timely resolution of complex cases. Excels in fostering relationships and driving engagement, contributing to effective reporting and process improvement efforts.
Overview
3
3
years of professional experience
2
2
Certifications
Work History
Senior Analyst
Barclays Bank PLC
Noida
01.2025 - Current
- Prepared and analyzed management reports using Salesforce and Tableau, tracking case volumes and potential SLA risks.
- Designed and maintained Salesforce dashboards for real-time visibility on case status and team performance.
- Prioritized effectively across high-volume and complex cases to exceed productivity and quality targets.
- Acted as the key point of contact for corporate clients, managing end-to-end query resolution through email and internal systems.
- Independently managed client and internal escalations, utilizing sound judgment and clear communication to resolve issues.
- Handled client requests and coordinated with internal teams to support Relationship Managers in managing escalations.
- Conducted dependency analysis to identify process bottlenecks, driving actions that improved turnaround time.
- Ensured compliance with internal policies by reviewing client mandates and documentation to minimize operational risk.
- Supported multiple teams, achieved 100% accreditation across 15+ queues, and quickly acquired knowledge of new processes and systems.
Personal Banker
Barclays Bank PLC
Noida
10.2023 - 01.2025
- I acted as a personal banker for BUK clients, assisting them with their end-to-end banking while dealing with multiple types of payments, such as CHAPS, BACS, BIPS, and FPS, including time-critical payments (DDR, STO).
- Executed risk assessments identifying critical areas for quality enhancement.
- Evaluated recurring challenges and implemented solutions to improve customer experience.
- Functioning as the primary point of contact during the team leader's absence.
- Facilitated training sessions for new and tenured colleagues on pain points, enhancing process knowledge and communication skills.
- I ensure that all customer service processes I oversee comply with both internal policies and relevant external regulations.
Administrator
Sky Express Travel Ltd
Slough
11.2022 - 09.2023
- Managed client-facing and back-office operations, enhancing workflow and improving service delivery.
- Oversaw travel operations, coordinating ticketing, refunds, and hotel reservations to ensure client satisfaction.
- Cultivated strong client relationships to promote seamless experiences and enhance satisfaction.
- Handled accounts and billing processes, maintaining accuracy in invoicing and facilitating financial reconciliation.
- Prepared profit and loss (P&L) statements in Excel for effective financial tracking.
- Conducted interviews, onboarding, and training sessions for new team members.
- Collaborated with teams to optimize operations and ensure timely completion of tasks.
Education
MBA - Finance
Dr. DY Patil Vidyapeeth University
Pune09-2025
Bachelor of Commerce - Accounting
Ramanujan College, Delhi University
Delhi07-2023
Skills
- Financial analysis
- Project management
- Regulatory compliance
- Client management
- Bookkeeping
- MS office applications
- Tableau reporting
- Salesforce reporting
- Interpersonal and communication skills
Certification
Airport Management - TMI Academy, Delhi
Languages
English
Native
Native
Hindi
Proficient (C2)
C2
Punjabi
Proficient (C2)
C2
Timeline
Senior Analyst
Barclays Bank PLC
01.2025 - Current
Personal Banker
Barclays Bank PLC
10.2023 - 01.2025
Administrator
Sky Express Travel Ltd
11.2022 - 09.2023
MBA - Finance
Dr. DY Patil Vidyapeeth University
Bachelor of Commerce - Accounting
Ramanujan College, Delhi University