Dynamic MSD 365 BC & NAV Functional Consultant with a proven track record at LTI Mindtree, specializing in ERP expertise and incident management. Excelled in financial process automation and user support, achieving significant enhancements for 100+ EY clients. Skilled in technical troubleshooting and fostering team collaboration, demonstrating exceptional problem-solving and interpersonal abilities. Customer-centered visionary with a background in workflow and security configurations. A driven Functional Consultant known for having astute listening skills and extensive experience in both SAP and Oracle technologies.
(Worked on Ernst & Young - EY Projects)
• Handled incident resolution for 100+ EY clients.
• Diagnosed and fixed bugs, user issues, and system errors in MSD 365 BC/NAV.
• Managed change requests, including system configurations and enhancements.
• Prepared functional design documents for process modifications.
• Collaborated with the development team for issue fixes and feature updates.
• Provided support for financial automation tools like Jet Reports, Power BI, Kofax, and Continia.
• Worked on internal finance module implementations for system improvements.
• Assisted in testing, configurations, and process documentation.
• Provided internal training for system users.
Led multiple ERP implementation and support projects for various industries.
• Configured COA, financial dimensions, vendor/customer setups, and posting profiles.
• Provided user training, issue resolution, and system support.
KEY PROJECTS:-
• Aga-Khan Foundation Geneva (Finance, AP, AR, FA - MSD 365 BC Support & Implementation)
• Chemium International Corp (Finance - MSD 365 BC Support & Implementation)
• Synergy Property Development Management (Finance, Service Management - MSD NAV 2016 Support & Implementation)
• Tritan Leather Industries (Finance, AP, AR, FA, Service Management, Manufacturing - MSD NAV 2016 Support & Implementation)
Managed accounts receivable and accounts payable processes to ensure accuracy and timeliness of payments
ERP Expertise - Microsoft Dynamics 365 Business Central, NAV
Incident & Change Management
Financial Process Automation
Jet Reports, Power BI, Kofax, Continia
Finance & Audit Knowledge
MS Office & Excel
System Testing & Documentation
User Training & Support
Technical Troubleshooting
Microsoft Certified: Dynamics 365 Business Central Functional Consultant Associate - MB 800
Microsoft Certified: Dynamics 365 Business Central Functional Consultant Associate - MB 800