Varsheini Selvaraj

Product level:

• Resolved more than 2000 product level technical tickets raised.
• Conducted thorough code reviews to identify potential areas for improvement, ultimately enhancing code quality across all projects resulting in 100% of product performance.
• Handled and trained new joiners in product knowledge, campaign flow and product level issues.
• Managed high visibility exceptions in all phases of product development life cycle and working with cross-functional teams to provide best solutions.
• Experience with Query tuning and query optimization including Server level changes.
• Cloud migration on any of public cloud platforms (AWS, Azure, GCP).
• Supported for on call and email escalations and doing incident and problem management.
• Performed product configuration, extensions and customization programming.
• Deployed application in cloud server and customized code level changes based on client requirement.

Campaign level:

• Worked on major data requests and consumption reports for more than 1500 multichannel campaigns.
• Enhanced campaign performance by developing and implementing targeted marketing strategies.
• Monitored the entire campaign's live execution and handled periodic issues well to produce successful reports.
• Streamlined campaign reporting processes, providing actionable insights for continuous improvement.
• Monitored campaign performance with detailed analytics, adjusting tactics as needed to optimize results.

• Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
• Increased 80% first-call resolution rates with thorough troubleshooting and problem-solving skills.
• Used Zendesk ticketing systems to manage and process support actions and requests.
• To track progress on open cases and ensure timely follow-ups, diligently documented all interactions with customers.
• 90% of customers were satisfied while working with international clients.