Varshini J
Bangalore
Summary
As a dedicated and results-driven professional with extensive experience in HR operations, talent acquisition, and customer service, I am eager to bring my expertise to your esteemed team. My passion for fostering a positive workplace culture and my commitment to optimizing operational efficiency align perfectly with your organization's goals. I am eager to contribute my skills and collaborate with your team to drive organizational success.
Overview
7
7
years of professional experience
Work History
Senior Operations Representative
Concentrix
11.2025 - Current
- Resolved customer complaints with professionalism and empathy, enhancing overall satisfaction ratings.
- Utilized analytical skills to identify root causes of issues and implemented effective solutions.
- Engaged customers in dialogue to understand their needs and provide prompt assistance.
- Maintained accurate database information by updating customer records regularly.
- Analyzed feedback data to pinpoint improvement areas in service delivery.
- Anticipated customer needs, boosting productivity, and service levels through proactive support.
- Communicated effectively with internal teams and external customers for timely problem resolution.
- Documented customer interactions thoroughly, ensuring comprehensive record-keeping of inquiries.
- Escalate complaints to the appropriate internal teams, and if the issue goes outside the immediate area of responsibility.
HR Operations Specialist
ABB Global Industries and Services Pvt Ltd
08.2021 - 10.2024
- Managed service processes associated with Talent Acquisition for designated Business Unit(s).
- Formulated job postings and managed workflow administration, assessing applications based on established job descriptions.
- Implemented adjustments to job requirements as necessary, and submitted job requisitions for approval.
- Facilitated optimal service delivery support for internal stakeholders, alongside accurate and timely information processing.
- Oversaw effective administration and delivery of TA services per defined Service Level Agreement, managing ticket resolutions using the ServiceNow ticketing system.
- Analyzed gaps and proposed enhancements and simplifications of existing Talent Acquisition processes and procedures, based on stakeholder experiences.
- Drafted weekly reports aligned with stakeholder specifications, and shared results.
- Guaranteed adherence to regulations and engaged stakeholders for mandated modifications in cases of deviation from established standards (RACI).
- Collaborated on requirements for White Collar, Blue Collar, Internship, and corporate roles.
- Assessed workload and assigned tasks to colleagues, while ensuring timely follow-up for achieving results.
- Conducted comprehensive training for new hires on tools and processes, alongside performing quality checks.
Talent Acquisition Specialist
Avista Tech
02.2021 - 07.2021
- Oversaw the entire recruitment process from sourcing to closing, ensuring timely placements.
- Conducted phone screenings to assess candidate qualifications and cultural fit.
- Coordinated interview schedules between candidates and hiring teams efficiently.
- Maintained accurate records of candidate interactions throughout the hiring process.
- Negotiated employment offers with selected candidates.
- Coordinated hiring efforts for developers and QA engineers for various clients, including BCBS, CareSource, Express, TSYS, and Encantos Media.
- Managed post-offer follow-ups to enhance candidate experience and improve acceptance rates.
Recruiter Level 2
Allegis Global Solutions
09.2018 - 06.2020
- Organized pre-training, on-training, and post-training tasks, including the setup of the training calendar, gathering of nominations from business leaders, and arrangement of logistics.
- Inspected the venue designated for training to ensure quality standards.
- Assisted in the onboarding process for new hires, ensuring all documentation was completed accurately and in a timely manner.
- Maintained accurate records of onboarding progress and completion status.
- Oversaw the complete recruitment life cycle; established a robust referral network utilizing Boolean Search Technique and web-based sourcing; selected candidates from platforms including Naukri, Monster, LinkedIn, CareerBuilder.com, Indeed, and Workday.
Education
MBA - Human Resources Management
Jain (Deemed-to-be University)
Bengaluru, India 04.2001 -
BBA - Human Resources Management
Seshadripuram Institute of Commerce & Management
Bengaluru, India 04.2001 -
High School Diploma -
Poorna Prajna Education Centre
Bengaluru, India 04.2001 -
Skills
- Human resources management
- Stakeholder engagement
- Data entry and reporting
- HRIS management
- Compliance management
- Training and development
- Employee lifecycle and engagement
- Service Level Agreement
- Reporting and documentation
- Work estimation and delegation
- Team mentoring
Accomplishments
While working at ABB below were my accomplishments:
- Entrusted with an opportunity to support HQ (Global scale) for a brief period.
- Successfully managed end-to-end operational activities for four divisions (Process Automation, Electrification, Motion & Robotics) for a year.
- Conferred with Trailblazer Award for Team Excellence for significant contribution in filling 832 open roles in June 2023.
- Showcased outstanding performance and got promoted to a higher grade in a short span of 2 years.
Allegis Global Solutions: Recognized for remarkable performance and got promoted to the next level in a short span of 1.5 years.
Timeline
Senior Operations Representative
Concentrix
11.2025 - Current
HR Operations Specialist
ABB Global Industries and Services Pvt Ltd
08.2021 - 10.2024
Talent Acquisition Specialist
Avista Tech
02.2021 - 07.2021
Recruiter Level 2
Allegis Global Solutions
09.2018 - 06.2020
MBA - Human Resources Management
Jain (Deemed-to-be University)
04.2001 -
BBA - Human Resources Management
Seshadripuram Institute of Commerce & Management
04.2001 -
High School Diploma -
Poorna Prajna Education Centre
04.2001 -