Vignesh Prasad

• Analyzed data under supervision to determine essential Change and aided in creating a business case evaluating costs and benefits.
• Contributed to change across multiple work streams.
• Efficiently managed project deliverables within the specified timelines, scope, and budgetary limits.
• Supported the project team in Requirements Engineering and Planning initiatives under the guidance of Project Manager / Senior Business Analyst.
• Translated requirements into solution designs that aligned with the Strategic Operating Model and emphasized fit.
• Demonstrated ability to handle projects independently, at a suitable scale.
• Effectively oversaw all change projects assigned to me, ensuring adherence to HSBC standards. This involved creating comprehensive project plans, preparing necessary documentation for approvals, and regularly updating the relevant stakeholders and steering committees on the project's progress.
• Streamlined project execution through effective coordination with HSBC (Service Delivery/ Change) and various external resources such as data vendors and IT vendors.
• Fostered strong partnerships with cross-functional teams to guarantee comprehensive comprehension and effective execution of project deliverables.
• Implement required functional level preparation and testing procedures for new and existing processes. Oversee data validation and analysis as needed, while assisting in coordinating user acceptance testing with Service Delivery staff.
• Contributed to the tracking and attainment of Operational Readiness through the acquisition of required sign offs.
• Identified solutions to problems and collaborated with stakeholders to implement changes in Service Delivery environment while consistently striving to enhance existing processes and adopt best practices.
• Assessed company procedures to uncover opportunities for enhancement via automation or streamlining strategies.
• Identified areas of improvement through analysis of existing systems and processes.
• Developed comprehensive process flows and user stories to effectively document system requirements and design solutions.
• Collaborated with stakeholders across departments to define requirements for new projects.
• Identified gaps between current state and desired future state operations.
• Monitored project progress by tracking activity, resolving problems, publishing progress reports, and recommending actions.
• Conducted detailed business analysis, outlining problems, opportunities, and solutions for a business.
• Conducted insightful, ad hoc analyses to investigate ongoing or one-time operational issues.

• Performed data mining analysis that help detect behavioral patterns. Ensured all client deliverables meet client expectations in terms of scope, speed & quality.
• Assessed analysis framework, define data requirements, run analysis and report/discuss results. Create and conduct quality control checks on data from initial delivery from data processing to final analysis results in order to ensure the accuracy of reports.
• Performed data mining analysis that help detect behavioral patterns. Ensured client deliverables meet client expectations in terms of scope, speed & quality.
• Assessed analysis framework, define data requirements, run analysis and report/discuss results. Created and conducted quality control checks on data from initial delivery from data processing to final analysis results in order to ensure the accuracy of reports.

Significant Highlights

• Bagged the Spotlight Award, WOW Award, Quality Self-Certification, Shining Star Award, Super Star Award.

Major Projects

• E2E Automation Transformation of Certificate process– Mapped AS IS process flow with Time & Motion study & Created VSM (Eliminated NVAs), Identified Automation opportunity in the Process, Designed the TO Be flow(end to end automation with BOT), CBA(Cost-Benefit analysis), ROI calculation, Other benefits(Reduction in Cost per transaction, Quality benefits& Client cost benefit), Coordinating with Automation team on Product development. FTE Benefit: 25
• Chaser Email: Mapped AS IS process flow with Time& Motion study& Created VSM(Eliminated NVAs), Identified Automation opportunity in the Process, Designed the TO Be flow (end to end automation with BOT), CBA (Cost-Benefit analysis), FTE Benefit: 14
• GBS Vender Payable - (VSM project) Mapped AS IS process flow with Time& Motion study & Created VSM(Eliminated NVAs), Identified Automation opportunity in the Process, Designed the TO Be flow (end to end automation with BOT), CBA (Cost-Benefit analysis), FTE Benefit: 5
• Demand Variability, Capacity & Skill Management: Collected & compared past 1or 2 year volume & HC data, Arrived at the actual required HC & shift planning. FTE Benefit: 4
• Developed Dashboard - PE Dashboard and Incentive Calculator tools
• Process Improvement Project(others) – Lean Project, Quality Project, AHT and TAT improvement project