Vartika Singh
Bengaluru ,India
Summary
Detail-oriented and results-driven banking professional with hands-on experience in loan processing, document verification, and mortgage operations. Adapt at working with financial systems like Finacle, maintaining high data accuracy, and adhering to strict compliance and reporting requirements. Proven ability to manage high-volume workloads efficiently with strong organizational and communication skills. Seeking to leverage skills in a New Loan Setup (NLS) role to contribute to operational excellence and customer satisfaction.
Overview
1
1
Certification
Work history
Lending Officer
ICICI Bank
Gurgaon , India
02 2023 - Current
- Act as single point of contact for internal/external stakeholders in SME and MCG portfolios of 6 different teams in organisation.
- Established timely and accurate disbursement of working capital loans using Finacle, C-mart and other tools.
- Prepared, reviewed, and verified loan documents while maintaining compliance with bank regulations and governance policies.
- Use to prepare and manage mortgage documents and charges while ensuring accurate MCA filings for legal adherence.
- Compile daily MIS reports, manage month-end, quarterly reporting deliverables to support decision-making, collaborate across departments to resolve escalated customer and process issues while ensuring customer satisfaction proactively identifying potential process gaps and suggesting improvements.
- Trained and guided 10 new joiners on documentation processes, data verification, and regulatory compliance.
- Collaborated effectively with other departments such as sales, credit and marketing to drive business growth through successful loans issuance.
- Streamlined loan application process, reducing average processing time significantly.
Education
B.com - Commerce
Agrasen Kanya Mahavidyalaya
06.2016
M.com - Commerce
Minimata Girls College
06.2019
Post Graduate Diploma in Banking - Banking
Manipal Academy
06.2022
Skills
- Proficient with Microsoft Office—Word, Excel, PowerPoint, Outlook
- Data entry skills
- Financial document analysis
- Knowledge of financial principles and practices
- Time Management
Technical Skills
- Software: Finacle, Microsoft Excel, word, Power Point, Outlook
- Data: Entry, Validation, Audit Support.
- Tools: MCA portal, MIS Dashvoards.
Accomplishments
- Recognized for maintaining 100% accuracy in loan documentation and timely disbursals.
- Successfully trained 3+ new joiners on documentation and operational protocols.
- Praised by internal teams for responsiveness and resolution of escalated customer concerns.
Certification
- Certified in banking and financial operations(via Manipal Academy)
- Training on sustainable Business Management and Data Analysis.
Timeline
Lending Officer
ICICI Bank
02 2023 - Current
B.com - Commerce
Agrasen Kanya Mahavidyalaya
M.com - Commerce
Minimata Girls College
Post Graduate Diploma in Banking - Banking
Manipal Academy
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