Vartika Thakur
Client Servicing
Noida
Summary
Dynamic professional with a proven track record in excelling the project management and client servicing. Adept at enhancing customer satisfaction and operational excellence, I leverage strategic planning and interpersonal skills to drive team productivity and foster long-term client relationships. Committed to delivering high-quality results and continuous improvement.
Overview
4
4
years of professional experience
2040
2040
years of post-secondary education
Work History
Senior Associate
AuthBridge Research Services Private Limited
06.2025 - 07.2025
- Consistently maintained strong relationships with clients , ensuring clear communication and timely updates on project progress.
- Effectively managed multiple competing priorities while maintaining focus on delivering exceptional results for clients and the organization.
- Increased client satisfaction through thorough analysis of project requirements and delivering high-quality results.
Team Lead
Helloverify India Private Limited
03.2024 - 06.2025
- Directed interdisciplinary teams to ensure effective project implementation, fostering robust collaboration among all team members.
- Enhanced customer satisfaction by guaranteeing the prompt completion of projects while maintaining rigorous quality standards.
- Enhanced resource distribution through the assessment of team members' skills in relation to project needs, leading to improved efficiency.
- Enhanced team productivity through the adoption of effective project management techniques, and the optimization of communication pathways.
- Formulated approaches aimed at enhancing team efficiency and elevating customer service standards.
- Guaranteed adherence to industry standards and regulations .
Specialist Client Account Manager
PINKERTON CORPORATE RISK MANAGEMENT INDIA PRIVATE LIMITED
07.2022 - 03.2024
- Served as the primary liaison for all customer accounts. Establish and nurture strong, enduring relationships with clients. Foster and sustain robust, long-term relationships with clients. Cultivate trusted advisor relationships with key accounts, customer stakeholders, and executive sponsors . Forecast and monitor key account metrics, oversee, and report on client satisfaction levels.
- Collaborate with internal teams to ensure timely and budget-compliant project delivery. Manage the database through the CRM system . Engage with both domestic and international clients. Continuously collaborate with the sales and finance teams to assist with client contract renewals and new client acquisition.
- Develop new business opportunities with current clients, and identify areas for improvement.
- Conducted market research activities to gain insights into current trends affecting consumer behaviors.
- Conducted regular meetings with clients to review progress on projects and address any concerns or questions they may have had.
- Resolved escalated customer complaints in a professional manner.
- Analyzed customer feedback to identify trends, opportunities, and areas of improvement.
Senior Operations Analyst
Handy Online Solutions Private Limited
05.2021 - 06.2022
- I served as a Senior Research Associate/Senior Operations Analyst within the employment verification team. My responsibilities primarily involved addressing client inquiries directed to Account Managers, and assisting in their resolution.
- My duties included researching databases to gather accurate information about employers, and reaching out via email to obtain verification for candidates.
- This process necessitated strong communication skills and the ability to engage with individuals at all levels, including company CEOs.
- I assisted in developing policies, standards, and procedures to ensure operational excellence.
- Analyzed and monitored daily operations to identify areas of improvement.
- Facilitated communication between different stakeholders involved in day-to-day operations activities.
Education
MBA - HR & Finance
Swami Vivekanand Subharti University
Meerut 04.2001 - 03.2024
Bachelor Of Computer Applications - Computer Science
Uttarakhand Technical University
07-2016
Skills
- Client Servicing
- Client retention
- Project management
- Customer satisfaction
- Lead generation
- Price structuring
Timeline
Senior Associate
AuthBridge Research Services Private Limited
06.2025 - 07.2025
Team Lead
Helloverify India Private Limited
03.2024 - 06.2025
Specialist Client Account Manager
PINKERTON CORPORATE RISK MANAGEMENT INDIA PRIVATE LIMITED
07.2022 - 03.2024
Senior Operations Analyst
Handy Online Solutions Private Limited
05.2021 - 06.2022
MBA - HR & Finance
Swami Vivekanand Subharti University
04.2001 - 03.2024
Bachelor Of Computer Applications - Computer Science
Uttarakhand Technical University
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