VARTIKA PANDYA
Senior QA Engineer
Jabalpur
Summary
Experienced Senior QA Engineer skilled in Salesforce Sales Cloud, Service Cloud, and CPQ across fintech and healthcare domains along with mobile and web testing. Proficient in manual testing and knowledge on automation testing using Selenium and Postman.
Validated Lightning components, Apex, and complex integrations ensuring data and process integrity. Strong leader adept at aligning QA strategy with business, compliance, and customer success goals.
Overview
11
11
years of professional experience
Work History
Senior Salesforce QA Engineer
Rayden Interactive / Phreesia India
03.2023 - Current
- Led a team of five QA engineers in planning, designing, and executing comprehensive end-to-end testing for Salesforce implementations across Sales Cloud, Service Cloud, and CPQ modules.
- Drove end-to-end testing for new implementations, enhancements, and integrations, ensuring business requirements were accurately translated into functional outcomes.
- Collaborated with stakeholders as an APM, strengthening alignment between business requirements, functional design, and testing outcomes.
- Developed and executed test strategies, test plans, and test cases for new Salesforce projects and feature enhancements.
- Performed functional, regression, and integration testing for Process Builder (PB), Lightning Components, Apex classes/triggers, Workflows, and Validation Rules.
- Validated data integrity, UI consistency, and API integrations across Salesforce and connected systems.
- Ensured test coverage and traceability through requirement mapping and the use of tools like JIRA, Zephyr, or TestRail.
- Participated in UAT coordination, and provided QA sign-offs for production deployments.
Senior Salesforce QA Engineer
Khatabook
03.2022 - 03.2023
- Conducted functional and regression testing for Salesforce Service Cloud implementations, managing merchant support tickets and issue resolution workflows.
- Tested case management, assignment rules, and email-to-case configurations to ensure timely and accurate customer support operations.
- Validated Knowledge Base, omni-channel routing, and automation rules to enhance customer service responsiveness.
- Performed integration testing between Service Cloud and internal support systems (e.g., chatbots, mobile app support modules) to ensure a unified support experience.
- Ensured Service Level Agreement (SLA) compliance and proper escalation workflows through rigorous test case execution. Validated Salesforce Sales Cloud workflows supporting merchant acquisition, lead qualification, and partner tracking processes for Khatabook’s B2B ecosystem.
- Tested end-to-end lead lifecycle—from capture through opportunity creation, conversion, and account onboarding—ensuring data accuracy and process automation.
Senior Quality Assurance Engineer
CognitiveScale India Pvt. Ltd
04.2021 - 03.2022
- Worked on testing AI based Web product named cortex
- Knowledge in CLI testing along with Linux commands
- Performed Web and API testing
- Gained knowledge on K9s, Docker and AWS
- Developed comprehensive test plans and cases, ensuring alignment with business requirements and enhancing overall product quality.
- Collaborated with cross-functional teams to identify and resolve defects early in the development process, significantly reducing post-release issues.
- Mentored junior QA engineers in best practices and testing methodologies, fostering a culture of continuous improvement within the team.
Senior Quality Assurance Analyst
Medici
09.2018 - 03.2021
- Led QA efforts for Salesforce Service Cloud implementation, supporting patient engagement, provider communication, and telehealth support workflows.
- Performed end-to-end functional and regression testing for healthcare-specific case management, support ticketing, and communication modules.
- Tested email-to-case functionalities for healthcare service operations.
- Ensured data privacy, HIPAA compliance, and secure handling of patient information during QA validation and test data management.
- Collaborated with cross-functional teams—product managers, developers, and clinical support teams—to align Service Cloud workflows with healthcare business requirements.
- Validated knowledge base and self-service portal features to enhance the patient and provider support experience. Expertise in testing mobile (both platforms) and web applications.
- Involved in functional, regression, release, UAT, compatibility, and API testing.
- Managing requirement tracking using Confluence and Notion.
Senior Test Engineer
ZenQ
01.2018 - 09.2018
- Worked on Web Functional Testing and Mobile Application (both Android and iOS) in E-Commerce and Insurance domain
- Experience in API testing using Postman tool
- Estimated workload requirements and developed standard test strategy plan
- Documented software defects using bug tracking system JIRA/Zephyr and reported defects
- Communicating with offshore team and managing timeline
- Trained junior testers as per company standards, testing protocols
- Coordinated with project managers and IT department to ensure time management
- Reviewed and sign-off requirement traceability matrix
Test Engineer
LnT Infotech
04.2015 - 07.2017
- Worked as a part of CoE (Centre of Excellence) Team
- Got exposure to web and mobile testing
- Performed POC's for many leads and successfully converted to our customers
Education
Master of Engineering - Electronics And Communication Engineering
Shri Ram Institute of Technology
Jabalpur, topperSkills
Well-versed in Agile development methodology
undefinedAccomplishments
- Attained ISTQB Certified Tester – demonstrating strong foundation in software testing principles and QA best practices.
- Achieved CP-BAT (Certified Professional – Business Analysis in Testing) certification, strengthening ability to bridge QA and business requirements.
- Certified Salesforce AI Associate, showcasing understanding of Salesforce’s AI capabilities and data-driven quality validation.
- Earned Certified Scrum Product Owner (CSPO), enhancing Agile delivery, sprint planning, and stakeholder collaboration.
- Acquired HIPAA Compliance Certification, ensuring adherence to healthcare data security and privacy standards during
Timeline
Senior Salesforce QA Engineer
Rayden Interactive / Phreesia India
03.2023 - Current
Senior Salesforce QA Engineer
Khatabook
03.2022 - 03.2023
Senior Quality Assurance Engineer
CognitiveScale India Pvt. Ltd
04.2021 - 03.2022
Senior Quality Assurance Analyst
Medici
09.2018 - 03.2021
Senior Test Engineer
ZenQ
01.2018 - 09.2018
Test Engineer
LnT Infotech
04.2015 - 07.2017
Master of Engineering - Electronics And Communication Engineering
Shri Ram Institute of Technology