VARTIKA PANDYA

- Led a team of five QA engineers in planning, designing, and executing comprehensive end-to-end testing for Salesforce implementations across Sales Cloud, Service Cloud, and CPQ modules.
- Validated Salesforce data integration processes—including data sources, extraction logic, transformation rules, and data loading accuracy—across ETL tools such as Data Loader.
- Performed API testing for Salesforce using Postman.
- Drove end-to-end testing for new implementations, enhancements, and integrations, ensuring business requirements were accurately translated into functional outcomes.
- Ensured test coverage and traceability through requirement mapping and the use of tools like JIRA, Zephyr, or TestRail.

- Performed comprehensive API testing for Khatabook’s financial, onboarding, and transaction services using Postman, and Swagger ensuring reliability, accuracy, and high performance of microservices.
- Tested case management, assignment rules, and email-to-case configurations to ensure timely and accurate customer support operations.
- Leveraged AI-driven tools to accelerate test case generation, script optimization, and test-data creation, improving productivity and test coverage.
- Checked API responses, data formats, and integration workflows to confirm that they met business and technical requirements.

• Worked on testing AI based Web product named cortex
• Knowledge in CLI testing along with Linux commands
• Performed Web and API testing
• Gained knowledge on K9s, Docker and AWS
• Developed comprehensive test plans and cases, ensuring alignment with business requirements and enhancing overall product quality.
• Collaborated with cross-functional teams to identify and resolve defects early in the development process, significantly reducing post-release issues.
• Mentored junior QA engineers in best practices and testing methodologies, fostering a culture of continuous improvement within the team.

• Led QA efforts for Salesforce Service Cloud implementation, supporting patient engagement, provider communication, and telehealth support workflows.
• Performed end-to-end functional and regression testing for healthcare-specific case management, support ticketing, and communication modules.
• Tested email-to-case functionalities for healthcare service operations.
• Ensured data privacy, HIPAA compliance, and secure handling of patient information during QA validation and test data management.
• Collaborated with cross-functional teams—product managers, developers, and clinical support teams—to align Service Cloud workflows with healthcare business requirements.
• Validated knowledge base and self-service portal features to enhance the patient and provider support experience. Expertise in testing mobile (both platforms) and web applications.
• Involved in functional, regression, release, UAT, compatibility, and API testing.
• Managing requirement tracking using Confluence and Notion.

• Worked on Web Functional Testing and Mobile Application (both Android and iOS) in E-Commerce and Insurance domain
• Experience in API testing using Postman tool
• Estimated workload requirements and developed standard test strategy plan
• Documented software defects using bug tracking system JIRA/Zephyr and reported defects
• Communicating with offshore team and managing timeline
• Trained junior testers as per company standards, testing protocols
• Coordinated with project managers and IT department to ensure time management
• Reviewed and sign-off requirement traceability matrix

• Worked as a part of CoE (Centre of Excellence) Team
• Got exposure to web and mobile testing
• Performed POC's for many leads and successfully converted to our customers