VARTIKA PANDYA

- Acted as the Salesforce Product Owner, managing the backlog and sprint cycles in JIRA, and maintaining requirement documentation in Confluence.
- Designed and implemented Salesforce CRM enhancements (Sales Cloud, Service Cloud, CPQ) that automated manual workflows, reducing turnaround time by 30%.
- Facilitated requirement workshops with business and technical teams to translate needs into user stories and acceptance criteria.
- Oversaw integrations with third-party systems, ensuring data accuracy, compliance, and a seamless user experience.
- Monitored progress and performance through Salesforce reports and dashboards, driving data-based product decisions.
- Championed Agile adoption by leading sprint reviews, retrospectives, and continuous process improvement initiatives.

- Led end-to-end delivery of new digital payment and credit management modules, boosting merchant transaction frequency by 28%.
- Defined and maintained a product roadmap aligned with the company vision; tracked milestones and sprint progress using JIRA and Confluence.
- Collaborated with engineering, design, and data teams to translate customer pain points into actionable product features.
- Managed product backlog prioritization, balancing business goals, user needs, and technical feasibility.
- Coordinated daily stand-ups, sprint planning, retrospectives, and ensuring Agile principles and delivery consistency.
- Partnered with marketing, sales, and operations to launch and monitor features, using Mixpanel and internal dashboards for post-release analytics.
- Implemented feedback loops from key stakeholders to enhance UX, and ensure continuous product improvement.

• Worked on testing AI based Web product named cortex
• Knowledge in CLI testing along with Linux commands
• Performed Web and API testing
• Gained knowledge on K9s, Docker and AWS
• Developed comprehensive test plans and cases, ensuring alignment with business requirements and enhancing overall product quality.
• Collaborated with cross-functional teams to identify and resolve defects early in the development process, significantly reducing post-release issues.
• Mentored junior QA engineers in best practices and testing methodologies, fostering a culture of continuous improvement within the team.

• Led QA efforts for Salesforce Service Cloud implementation, supporting patient engagement, provider communication, and telehealth support workflows.
• Performed end-to-end functional and regression testing for healthcare-specific case management, support ticketing, and communication modules.
• Tested email-to-case functionalities for healthcare service operations.
• Ensured data privacy, HIPAA compliance, and secure handling of patient information during QA validation and test data management.
• Collaborated with cross-functional teams—product managers, developers, and clinical support teams—to align Service Cloud workflows with healthcare business requirements.
• Validated knowledge base and self-service portal features to enhance the patient and provider support experience. Expertise in testing mobile (both platforms) and web applications.
• Involved in functional, regression, release, UAT, compatibility, and API testing.
• Managing requirement tracking using Confluence and Notion.

• Worked on Web Functional Testing and Mobile Application (both Android and iOS) in E-Commerce and Insurance domain
• Experience in API testing using Postman tool
• Estimated workload requirements and developed standard test strategy plan
• Documented software defects using bug tracking system JIRA/Zephyr and reported defects
• Communicating with offshore team and managing timeline
• Trained junior testers as per company standards, testing protocols
• Coordinated with project managers and IT department to ensure time management
• Reviewed and sign-off requirement traceability matrix

• Worked as a part of CoE (Centre of Excellence) Team
• Got exposure to web and mobile testing
• Performed POC's for many leads and successfully converted to our customers