Varun
Noida
Summary
Result-oriented with over 7 years of experience in Account Receivables (AR) OTC & R2R process, day to day operations focused on the attainment of key, business metrics, continuous improvement, and 38-member team with related direct reports.
Accelerated efficiency of operations by assisting with controlling budgets,overseeing customer account, managing scheduling, and driving meetings.
Optimized organization decision-making by examining problems-solving concepts.
Overview
8
8
years of professional experience
Work History
Operations Manager
Accenture
05.2017 - Current
- Currently handling 38 people team for North and LATAM America region.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Monitored and improved efficiency of processes, team performance, and client service.
- Directed operations staff by providing guidance, training, and support in order to meet company KPI/SLA.
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Coordinated with other teams including sales/SSO, cash application, credit & collection. to ensure efficient operations.
- Analyzed data from daily reports to identify trends in production performance metrics.
- Responded to information requests from superiors, providing specific documentation.
- Implemented innovative strategies that reduced operating costs while maintaining high levels of client satisfaction.
- Collaborated with team leaders on quality audits.
- Connected with clients and developed strategies to achieve sales and customer service goals.
- Planned delivery routing, team workflows and promotional initiatives.
- Produced SOPs to document workplace procedures and optimize productivity through standardization.
- Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
- Provided technical expertise in the design and implementation of automated systems used in the operations department.
- Hired and onboarded team members to meet immediate and expected demand.
- Prepared staff work schedules and assigned team members to specific duties.
- Mitigated business risks by working closely with team members and assessing performance.
Associate
2Coms Consulting Pvt. Ltd.
Gurugram
05.2016 - 05.2017
- Coordinated with cross-functional teams to ensure smooth operations.
- Maintained accurate records of operational data and documents for audit purposes.
- Communicated with departmental leaders to identify and solve daily operations issues.
- Reviewed operations performance reports to drive improvements.
- Created reports on performance metrics such as volume tracker, Journaling tracker, dashboard.
- Performed root cause analysis on issues impacting operational performance and took corrective action accordingly.
- Proactively identified and solved complex problems impacting operations management and business direction.
Education
Bachelor of Commerce - Commerce
MMH College
01-2010
Intermediate - Commerce
S.D. Inter College
01-2007
High School - Commerce
S.D. Inter College
01-2005
Skills
- Accounts & Finance
- Risk Analysis & Management
- Cost reduction Strategies
- MIS reporting
- SAP Exposure
- Data Analysis
- Operations Monitoring
- Cross-Functional Collaboration
- Staff Management
- Problem-Solving
- Data Evaluation
Accomplishments
- Provided 10 FTE's benefits to organization by implementing RPA AA360 BOT in deductions process.
- Identified more opportunity within the process with 3 FTE's benefit
- Developed various excel based macro's within the process to reduce AHT and improve efficiency
Timeline
Operations Manager
Accenture
05.2017 - Current
Associate
2Coms Consulting Pvt. Ltd.
05.2016 - 05.2017
Bachelor of Commerce - Commerce
MMH College
Intermediate - Commerce
S.D. Inter College
High School - Commerce
S.D. Inter College
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